Happy Customer
I see alot of negative messages in here when it comes to At&t's customers service.Well my experience with them has been the complete opposite.With Mother's Day looming my wife wanting a red Razr.My contract on her line was 2 months from the actual upgrade I called customer service and they got new customer pricing fot that reason.All I can say is the customer service rep did a outstanding job taking care of me especially with this request.
I've had At&t now for 3 years and can say I haven't had a bad experience with customer service yet. To all you C.S. reps keep up the good work and thanks for making my experience with your company more than outstanding.
I've had At&t now for 3 years and can say I haven't had a bad experience with customer service yet. To all you C.S. reps keep up the good work and thanks for making my experience with your company more than outstanding.
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I think when people talk about customer service, they lump in the store SALES reps as well. This is unfair and the consumer rating sites should differentiate the two.
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Well maybe I should have been a little more detailed it was a team effort between the two the C.S. reps . The one on the phone and the one at the store both did a A+ job for me.It was'nt just one department.
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Hey Wv I know what you mean. Every time I have called CS I get pretty good even great service. And whenever I go into my local core store I deal with only one rep. He always goes the extra mile for me. I think that for every bad one there are at least 10 good ones. And of course everybody wants to bitch about the bad and NEVER the good.
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Yes, I work for a corporate store, and I would recommend that you find a intellegent rep and stick with him. Get his cell number and only deal with him. I have a lot of customers that I deal with all the time. Thanks for the info.
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Thank you very much for taking the time to weigh in with the positive.
I don't fault the folks for complaining. They USUALLY have valid reasons to. But it's human nature to be far more vocal when one has something to complain about, so we do run the risk of losing perspective. So, thanks for lending a little balance to things.
I don't fault the folks for complaining. They USUALLY have valid reasons to. But it's human nature to be far more vocal when one has something to complain about, so we do run the risk of losing perspective. So, thanks for lending a little balance to things.
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Oh, I am a Cingular fanboy too 🙂. I had their service since they were Bellsouth Mobility, and with Cingular, I have at times had as many as 5 lines on my plan. I am down to 4 now, and my bill runs just a tad under $200 a month.. I've had a few hiccups along the way but none that would make me consider switching. I've never asked for anything special (maybe hinted, but not outright asked) because I consider myself a "loyal customer". I am a loyal customer and always will be. But I am going to ask for something this time. I dont know if I will do it in a store or over the phone through telesales, but am getting ready to upgrade my line. I am going to get an SE W810. I've had an unlocked unbranded one before and sold it. To me, its the best ph...
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reps are empowered to waive that $18 fee, when i was there...I would waive that fee most of the time because most customers that I dealt with were with us 5+ years and were on good plans. So, $18 is really a drop in the bucket. I don't think you will have a problem with that. Now, if you show attitude and start cussing...that maybe a different story.
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That would be ridiculous on my part if I did that. I will be as sweet as sugar, like I always am 🙂
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No one, in either a store or online through telesales, was willing to do anything. Guess I will go through Letstalk.
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cellphfrkca is smoking something tasty. Reps do NOT have the ability to waive an upgrade fee. I've seen it done when we had VIP mailers, but if you weren't in that situation then you had to pay it. Retention could possibly waive it, but the best care could even do is give you an $18 credit to balance it out which lowers your LTV.
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long term value. It's basically an ugly word for "who is costing us money" People with a low LTV that basically bleed the company are less likely to get any sort of curtesy credit, whereas those that are actually making the company a profit have a higher LTV and are more likely to get a credit for issues.
People who are spending an arm and a leg and have a high LTV like it because it gives them more perks, and people who pay $14.99 a month and call in every two weeks don't because they can't get as many "freebies".
It's a nasty way of looking at things, but it's pretty fair. If you're a really good customer then you deserve to have that stuff.
People who are spending an arm and a leg and have a high LTV like it because it gives them more perks, and people who pay $14.99 a month and call in every two weeks don't because they can't get as many "freebies".
It's a nasty way of looking at things, but it's pretty fair. If you're a really good customer then you deserve to have that stuff.
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Man I got 2 $19.99 media packages, and on a 3rd line I got text msging starter. Plus I have the $5 Unlimited M2M on my line. 4 lines, bill runs just a tad under $200. Hopefully I am not losing the company money. As stated I dont ask for anything. Just thought I would this time. I see its pointless though.
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Yep, you're probably good. I think the only thing you could really get would be an $18 curtesy credit, but it's not really a waived fee.
All that aside, they've been testing new upgrade policies which include waived fees for some people. Hopefully when those roll out people like yourself will have more benefits.
All that aside, they've been testing new upgrade policies which include waived fees for some people. Hopefully when those roll out people like yourself will have more benefits.
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I haven't upgraded in 3-4 years I guess. I usually buy all my phones unlocked. But I dont have a good back up to my K790a. I've had the W810 and I know how good it is. I think I am just gonna go to Walmart and get the V3XX for $38. How sad is that.
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Very sad.
What sucks is I couldn't compete with that no matter my intentions. I don't blame people when they do that, but definitely don't let them mess with anything on your account. They don't know what's going on.
What sucks is I couldn't compete with that no matter my intentions. I don't blame people when they do that, but definitely don't let them mess with anything on your account. They don't know what's going on.
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I understand that. I dont go for customer service. I am going for the savings. I'm more or less my own customer service. In the end, after taxes and $18 upgrade fee, its gonna be about $60. I wish I could walk out of my Cingular store with it at that price. I much prefer them.
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I wish I could give it to you. It'd be about $76 after taxes, fees, and rebates in store.
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Ok I appreciate the help. I feel for you guys trying to compete with Walmart. I know its tough.
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I don't really try to honestly. I know where the dollar is, I can't beat them. I know I beat them in service though, so I encourage people who are trying to save money to buy the phone there and let us set up the account and features. That way I still make an honest buck off it and the customer doesn't have to worry about their account getting screwed up.
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I think you'll have a decent shot of getting an offer with a waived fee when the new upgrade pricing policies roll out. Can't promise anything. I just know that it's possible, particularly if it's been that long since your last upgrade. I believe the roll-out for the new pricing was May 29, but I could be wrong about that.
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I know it's coming out soon, but they haven't given a date for my market yet. I'm sure, as always, it will be market by market at first.
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Yeah. My information on the rollout is based on the West region markets (CA, OR, WA, ID, NV, AZ, NM, CO, WY, HI). Not sure about the other markets.
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Well its ok. I went ahead and got the V3XX today. Cost me $41.34 and $18 for the upgrade on my next bill. In todays society we are all statistics. No one cares about the customer anymore (for the most part - it doesn't apply across the board so no one please jump on me lol)
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It's not 100% on the businesses. The customers who take advantage of loopholes and what not are costing everyone in the end.
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