I was just reading up on the account access policy, and I noticed something that could be very annoying. It states that customers can go into any retail or authorized agent to reset a password or add authorized users. I don't know what it's like in other markets, but I'm a premiere authorized agent in Dallas and we can't do either of those. You have to have access to either CARE or telligence to have it done. We'd probably have to fax in a copy of the ID to have a password changed, and that would take at least a day. If any customers read this, just keep that in mind if a rep ever tells you to go into any store for password issues. They're saying what we've all been told, but it isn't actually correct information. 😕