Prepaid vindication
I saw another account hotlined today for putting a prepaid phone on a postpaid account. Suspended after just ONE day of use.
Don't do it people, and don't listen to the people who tell you it'll work.
Don't do it people, and don't listen to the people who tell you it'll work.
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so you're saying don't sell someone a motorola c139 or sone z300 to use on their postpaid account? what if you don't changed the imei in POS?
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Yep. Don't sell a phone branded for prepaid on a postpaid account. If you don't change the IMEI, they can still catch it. This guy hadn't changed his IMEI either, he just stuck his SIM card into one.
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Yup. People seem to think they can't be tracked so they run over to radioshack and buy a 20$ prepaid phone and try to use it on their postpaid account and then... OOPS your account is hotlined. 👀
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Can't do that at Radio Shack.
All of our Pre-Paid phones must be activated out the door using POSII.com or POSI.com.
All of our Pre-Paid phones must be activated out the door using POSII.com or POSI.com.
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Hah... I had a guy the other day go to radio shack, buy a 19.99 prepaid phone, and come back to me to activate it under prepaid service. Thank you radio shack!
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The company can find out what imei you're using even if it is not on your account- it is a fact.
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Not sure I understand...you're saying that if someone buys a prepaid packaged phone and then decides to put their postpaid sim in it and use it, att will suspend their postpaid account?
It seems like once you buy the phone, it's your property and you should be able to do whatever you want with it (use it for prepaid, postpaid, as a paperweight, whatever as long as it's not illegal).
It seems like once you buy the phone, it's your property and you should be able to do whatever you want with it (use it for prepaid, postpaid, as a paperweight, whatever as long as it's not illegal).
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Yes, if you buy a prepaid phone and put your postpaid SIM into it, your account will be suspended.
As for the exact "why", well I've never been able to dig that out of the higher ups. They just repeat, "It's fraud!" They said don't do it, because this will happen. I pass the word on to customers, and they get mad at me because Wal-Mart told them differently.
I'm tired of being the bad guy for telling them the truth. Listen to me. I'm not just saying sh*t to get my jollys off. I'm trying to help you out because I don't want to hear you come back in the coming weeks and b*tch because you didn't do what I told you and got screwed over it.
(not directed at you, just "you in general)
As for the exact "why", well I've never been able to dig that out of the higher ups. They just repeat, "It's fraud!" They said don't do it, because this will happen. I pass the word on to customers, and they get mad at me because Wal-Mart told them differently.
I'm tired of being the bad guy for telling them the truth. Listen to me. I'm not just saying sh*t to get my jollys off. I'm trying to help you out because I don't want to hear you come back in the coming weeks and b*tch because you didn't do what I told you and got screwed over it.
(not directed at you, just "you in general)
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I've had something similar happen only with Boost and Nextel.
Had a customer come in who lost his Nextel phone that had no insurance and wasn't eligible for any discounts (we've all heard that one right?)
So he asks about Boost phones and already I know what he is attempting to do and I respond with "the boost phone will not work on your Nextel account as it is not compatible"
He responds in a very short manner "I Know, i still want to get this phone" so after my co worker rings him out she turns to me and said "It's asking him for a special code"
Of course the tard went ahead and put his Nextel Sim card in the phone after I said it wasn't going to work.
😡
Had a customer come in who lost his Nextel phone that had no insurance and wasn't eligible for any discounts (we've all heard that one right?)
So he asks about Boost phones and already I know what he is attempting to do and I respond with "the boost phone will not work on your Nextel account as it is not compatible"
He responds in a very short manner "I Know, i still want to get this phone" so after my co worker rings him out she turns to me and said "It's asking him for a special code"
Of course the tard went ahead and put his Nextel Sim card in the phone after I said it wasn't going to work.
😡
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ours aren't SIM locked, but it's similar. The phone will function with your postpaid SIM, but only for a few days until they catch it and suspend the account. Carrying two different types of SIMs would make it easier on the sales end, but more difficult on the warehouse end.
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Got it. Probably everyone who doesn't work for themselves has to deal w/ decisions that the higher ups make that may not make sense. You're just the one who has to take the crap when you let customers know about it.
As far as it being fraud, I don't really see that. There's really no misrepresentation on the part of the customer, which is generally a requirement of fraud.
Once again, I understand that you're just relaying what the policy is. I guess I'm really more interested in the "why" than the policy itself (I myself have no plans on using one of the crappy phones offered for prepaid).
As far as it being fraud, I don't really see that. There's really no misrepresentation on the part of the customer, which is generally a requirement of fraud.
Once again, I understand that you're just relaying what the policy is. I guess I'm really more interested in the "why" than the policy itself (I myself have no plans on using one of the crappy phones offered for prepaid).
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it was hotlined because the phone that was being used came out of walmart or sams club inventory and was not rung out correctly, it's a posa(i think) feature code. it only applies to phones that didn't get sold correctly from national retailers (stolen, missing or just goofed up by their clerks when ringing out). they just have to go back to walmart or where ever they got the phone and get it fixed.
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crackberry said:
it was hotlined because the phone that was being used came out of walmart or sams club inventory and was not rung out correctly, it's a posa(i think) feature code. it only applies to phones that didn't get sold correctly from national retailers (stolen, missing or just goofed up by their clerks when ringing out). they just have to go back to walmart or where ever they got the phone and get it fixed.
they did away with during the holidays and it's back. they've done it in our market for over a year now... but, it's not that it's prepaid, it's that the original seller listed it as 'missing'... but since they keep post paid phones under the counter and prepaid in the clams out on the shelves, i...
(continues)
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I wonder if they've gotten more aggressive about that recently - my wife's 6061 is still active on my ERP account, and I know 2 other people in this call center who've done the same thing and they've not had a problem.
I'm curious to know whether there's a pattern to this: do they look for IMEIs that were sold at Wallyworld? Or would it matter if the phone in question was ever actually used with the GoPhone SIM? I got the 6061 and immediately threw away the SIM, so maybe that's got something to do with it. . . ?
I'm curious to know whether there's a pattern to this: do they look for IMEIs that were sold at Wallyworld? Or would it matter if the phone in question was ever actually used with the GoPhone SIM? I got the 6061 and immediately threw away the SIM, so maybe that's got something to do with it. . . ?
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I think age matters. They didn't used to do this, so not every IMEI out there is flagged as a prepaid one. If it's old enough, they may never notice it.
Also you mentioned it's on your ERP account. Who knows if they look at that or not.
Also you mentioned it's on your ERP account. Who knows if they look at that or not.
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Ah, another way for AT&T to racially profile!! 🤣
On a serious note, who reccomends this to our customers? Better yet who is dumb enough to put a PP IMEI on an account?
When my customers suggest this, I reminise to the point of activation where they declined insurance. By the way my attachment rate is around 75% of everyone I turn on or upgrade if they do not have it already.
I love it when people try to beat the system. Long live the AT&T death star!!
Will
On a serious note, who reccomends this to our customers? Better yet who is dumb enough to put a PP IMEI on an account?
When my customers suggest this, I reminise to the point of activation where they declined insurance. By the way my attachment rate is around 75% of everyone I turn on or upgrade if they do not have it already.
I love it when people try to beat the system. Long live the AT&T death star!!
Will
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There actually are legitimate reasons.
Think about customers who have Cingular but work in an environment where they can't have a camera phone in their workplace, but can have a cell phone. How many phones do most stores offer today that are not camera phones?
Most people don't replace their phones with pre-paids because they want to. Most times it's out of a dire need.
Think about customers who have Cingular but work in an environment where they can't have a camera phone in their workplace, but can have a cell phone. How many phones do most stores offer today that are not camera phones?
Most people don't replace their phones with pre-paids because they want to. Most times it's out of a dire need.
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I disagree.
Most people replace their phone with a go-phone because they declined insurance and don't want to own up wo their costly mistake. Most businesses that do NOT allow cameras in their workplace, also have a direct representative with access to many camera-less versions of the most popular models.
Most people replace their phone with a go-phone because they declined insurance and don't want to own up wo their costly mistake. Most businesses that do NOT allow cameras in their workplace, also have a direct representative with access to many camera-less versions of the most popular models.
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