Calling all at & t agents......you might get hung up on.
In recent months I have notice that at some at&t agent stores (MS,AL,LA) that we are loosing some of ability to do certain accounts such as business accts#, Also whats up the at&t unity plan should this be an add on feature rather than a plan? Also some agents are stating a reduction in commission even with perfect mystery shops. Are we being forced out of business? Could some please shed some light on all this? 😕
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noipod said:
In recent months I have notice that at some at&t agent stores (MS,AL,LA) that we are loosing some of ability to do certain accounts such as business accts#, Also whats up the at&t unity plan should this be an add on feature rather than a plan? Also some agents are stating a reduction in commission even with perfect mystery shops. Are we being forced out of business? Could some please shed some light on all this? 😕
it's not just agent stores. it's happening in cor as well. we cannot access cru (business) accounts and commission has been restructured and it's harder to make the same amount of money, but the unlimited text now is charging crazy amounts of charge backs.and unity plans are just tha...
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Business, is of course business, but I hate seeing commission cuts, and their profits go way up like they have every quarter. Eventually they will meet the equilibrium point with pay, at which they can no longer keep good employees and the turnover rate will increase, churn could go up, net adds go down...I hate to see it get that way, and hope it doesn't.
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But it will happen because all of the "seasoned" reps will go work somewhere else rather than take the commission cuts.
Net adds are going to decrease as the market is just about saturated and new adds are coming from other companies. There really aren't that many people that don't have phones now.
Watch for union action on the 29th if the commission structure isn't looked at (at least in the northeast anyway), especially at higher volume stores.
Someone needs to do something about the commissions, I'm making half the money in commissions month over month than I did last year, and I'm in a busier location now, selling more features and more data. 😳
Net adds are going to decrease as the market is just about saturated and new adds are coming from other companies. There really aren't that many people that don't have phones now.
Watch for union action on the 29th if the commission structure isn't looked at (at least in the northeast anyway), especially at higher volume stores.
Someone needs to do something about the commissions, I'm making half the money in commissions month over month than I did last year, and I'm in a busier location now, selling more features and more data. 😳
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It's trickled down to Agents too. They've pulled off some of our caps, but changed the way things are paid out. For my company, our corporate has decided to pay out to reps the same even though Cingy has changed their end.
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At least you have a "go between company". We have to take what corporate decides with no hope of getting it changed...
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Yep, I'm happy with most of what my corporate offices decide. Of course, not everything, but the good far outweighs the bad.
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The industry doesn't like indirect. It is much more profitable to sell acts of a corp store than to pay an indirect agent to do it.
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It's cheaper for a COR store to front all the overhead than for someone else to do it? I wouldn't think so.
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I see it as paying extra commission to someone for selling the same service. I may be mistaken, but corp does not much in commission to thier reps than they did just 2 or 3 years ago. I knew a rep who said they were getting considerably less in commission for the same amount in activations than the previous year, and this was about a year ago.
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COR store employees get a salary and higher commissions than the agents in my area. Agents generally work off a flat hourly and a small commission, while others work on hourly only with zero commission.
The main difference I know of is the Agent owner is paid a residual for customers they activate, however they're also paying for their own corporate staff to support their stores as well as all the inventory and expenses of each location.
The main difference I know of is the Agent owner is paid a residual for customers they activate, however they're also paying for their own corporate staff to support their stores as well as all the inventory and expenses of each location.
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I guess it depends on the agent. I know of larger agents who are more willing to pay their reps a higher commission to entice them to gain more sales and be better sales reps. Rewarding them with salary or management positions. Then I know small agents (like who I work for) who do the same thing. Commission structure is based on revenue and dollar amounts. Higher tier activations and features drive our sales.
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