That's sprint! 😁

🤣

No. AT&T cuts service off from people in my area all the time. With the university being up here, I'd gander at 30-40 people every fall semester and 10 or so every spring semester. Well...that's all that I deal with. I'm only one of 6 stores in town so I'm sure the number is much higher than that.

Every company has at least one retarded rule....

I don't think it's retarded. Let's say you're in an area where all of the towers are from roaming agreements (which would be east of where I live for AT&T). If you have customers in that area, you're paying the other companies to use those towers for quite a bit of data. They're probably not making enough money on those customers to justify keeping them as customers and giving them the boot.

Thanks for the advice. I called in a few times until they got me on with a supervisor. He said "it is what it is and since you are in contract you are stuck". I am really p*ssed off right now and will make that known by consistently going to the store here and stating in a not so quiet way how awful and nonexistent the coverage has become. I will let the store employees know the name of the super I spoke with in hopoes that they will call someone and complain the HE is the one that caused me to do this. I also hope that I can convince at least one person in that store to not to get a phone through at&t, as that will make me feel better that someone won't get screwed like I am. I will do this daily on my way to work until January. If this is ...
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we are told not to listen. i will say sorry on here but in my store just shut up and get out

To bad you cant get me, i would waive the ETF lol

but i actually believe that the customer rules, lol

i just always put myself in the customers shoes

i cant do that, too many write ups or that. 😡

really, are you outsourced or a direct employee

no one has ever gotten in trouble to crediting unless they just dont leave notes...

the only thing we get in trouble for is price overiding the price of a phone
otherwise they are lenient as can be as long at its notated.

i am in good old colorado, no were just not suppose to give credits unless its for a really good reason.

haha, did you say your work for xmb?

yea pretty much as long as we notate anything 250$ or less isnt a big deal

after that is when everything gets anal

so i took the advice to call in to find out if there was anything that could be done because the service stopped being available. i was told that i signed my contract before the etf changed to a flat $175, and that my etf was $90. I thought that was good enough and said i would call back as soon as i called my wife to tell her that her phone was going to be shut off. i call in go thru the overly long winded stuff about cancelling, transfer of service etc, the rep says your phones are now off and you will get a bill for $175! so now i am ready to go postal, but try to remain as nice as possible and question the rep. he informed me that "half of the reps here have no clue whats going on so the computer would have made it 175 anyways". i questi...
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Cuss them out!!!!

Get an iPhone!

🤣

i have begun my crusade. since they decided to screw me and charge the $175, the poor employees of the company owned store here will be graced with my not so happy presence before and after work on a daily basis until the date in which my contract would have expired. during each visit i will make it my goal to get 1 person to leave each time. so far i have been successful, by explaining here it doesn't work, the amount of dropped calls, and how they blatently lie to you to get off the phone with you. if i can get 2 people per day to walk out without service until jan 18th i will have gotten 324 people to not sign or not resign for service. the way i figure it the 324 i stop will be worth alot more than the $175 of mine, especially when i was...
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Wow, you have too much free time.

That sounds like a really good plan. I'll have you know it is completely within our power to deny you entry into the company owned stores, ban you from them, and call the police if you continue to come in or hang around outside hassling customers.

You are pathetic.

He is perfectly within his rights to tell everyone and anyone who will listen about how ATT really did F him over. He really should have gotten everything documented and gone to the BBB in his state and contacted the FTC to seek other recourse.

The BBB in most states is worthless. Standing on a public sidewalk talking to people about anything you want to is the way to go. Immediate results and immediate satisfaction!

And immediate looking like an idiot standing on a sidewalk talking about a cell phone company.

this is insane. i have not wanted to respond any of these threads but this takes the cake. you signed an agreement, you honor the agreement. if you don't you pay a penalty. i had to do the same thing with Verizon because the service was horrible. they didn't wave anything because i signed a contract. if your service goes bad for whatever reason you should just leave and go to the carrier who can provide you with the best service. the 175 might be less that what you would have paid for your plan anyway. you knew what you signed when you signed up. standing outside of the store and bitching about service will do nothing but make you into a jerk to the police and the customers. cussing to the cs's and sups will get you nowhere. you a...
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I wish people would read. He stated his service was fine at his house and he was happy until ATT moved the signal. Now this happened after his 30 day return policy. I am not saying he is right or wrong on the way he is going about it, but don't bash him because ATT changed his service. He based his purchase decision on the ability of his phone working at his house.

How would anyone feel after signing a 2-year contract on a service, then they take away the service and tell you that you still have to pay. You wouldn't like it either.

ON other side of coin, after reading the original post, the customer probably went off on the CS reps. and the reps instead of helping him told him he was stuck. Not saying I would do the same, but I ...
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actually i have not said anything bad about the in store reps. they have been perfectly fine to me in the past. the people that have lied to me were on the phone. i did sign an agreement for service, which i had for over 7 years, until they "redirectioned" a tower, now i have NO SERVICE and feel that in this case no service because of something the company did should equal the end of my contract for the service that no longer exists. Had this service not existed within my 30 day return period i would have returned the equipment, thanked the rep for the help i received and tried something else.
What really blows my mind is someone such as ashdizzle that will defend to the death, a company that ob viously doesnt care about individuals, and i...
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The question is, did you cuss out the CS and retention reps? Did you make them feel uncomfortable? Because to get your ETF waived takes a little longer and if you were making them uncomfortable, they would rather be rid of you.

I'm surprised you couldn't get this ETF waived the first try. Either you didn't communicate your issue in a way they could understand or you just pissed them off enough that they didn't want to take that extra step and waive the ETF.

no, i do not cuss people out for things like this. i am in cs also and dont like it done to me. i even said thank you before i hung up after being told that they would not waive it or even honor the $90 etf that i was quoted the first time. i am not the bad guy in this, and i never even faulted the redirectioning to cover local factories better. i do however think that there should be some provision for etf charges that are due to changes made by the company. there is 5 pages of notes from store reps, phone reps, the district rep that actually took the time to drive to my house and verify that there was no service,and his notes from a tech that explained the redirectioning to him.

ah alright
i really hope you get that ETF waived =T
it's not right that they are holding you like this and it's only 6 more months so I don't see what the big deal is for at&t's side

can we say cover our ASS. lol 🤣