a message to customers...
if you go to a store and they aren't to helpful, it's probably because the idiots that run the company discourage sales reps from being to helpful... it hurts their precious little sales numbers... it was written in my performance review not to help as much and sell more... that was 6 months ago. i got my numbers up and today i was told again not to do anything other than sell... we also have to do cold calls to customers to sell. so, if you come into a store and don't want to buy anything, and get the cold shoulder, it's not because we don't want to help, it's because we have been told not to help.
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For real, im in beuc and i actually discourage customers from going into the stores for help...
the only thing that sucks about us is that we have this stupid 640 second average handle time thing that blows, you really cant help people because you worry to much about meeting that goal, because if you dont you can get fired.
although mine aht is roughly 300 seconds and i hardly talk on the phones here anymore.
except saturdays, in which i put myself in call back mode 😈
the only thing that sucks about us is that we have this stupid 640 second average handle time thing that blows, you really cant help people because you worry to much about meeting that goal, because if you dont you can get fired.
although mine aht is roughly 300 seconds and i hardly talk on the phones here anymore.
except saturdays, in which i put myself in call back mode 😈
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thats why the general public hates us, always has always will. its part of the job, we are not here to make friends, we are here to get every cent out of the customer. think of training, and the poster on the wall...hey,how ya doin,good, what do you want,here it is, heres the extras,(take payment) have a good one (as you usher them out the door)
Anal Tonguers & Touchers is what i read at&t stands for, i agree but moreso the people above me as i am just a stain in their underwear of life.
Anal Tonguers & Touchers is what i read at&t stands for, i agree but moreso the people above me as i am just a stain in their underwear of life.
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i personally do like att...
where we definately hav esome interesting policies compared to other cell phone companies.
i love how free we are with money though...
its like, well i may not be able to fix your problem, but here 100$ to get on with your life
lol
i got an 8525 for free with my employee sponsorship, and pretty much we can do whatever we want for the customer quoting "Customer Rules"
some people are just to anal and take thier job to seriously, i am extremely generous to all customers
unless they make me mad by demanding things and trying to tell me what to do...
i love taking supervisor calls, they are the fun ones.
where we definately hav esome interesting policies compared to other cell phone companies.
i love how free we are with money though...
its like, well i may not be able to fix your problem, but here 100$ to get on with your life
lol
i got an 8525 for free with my employee sponsorship, and pretty much we can do whatever we want for the customer quoting "Customer Rules"
some people are just to anal and take thier job to seriously, i am extremely generous to all customers
unless they make me mad by demanding things and trying to tell me what to do...
i love taking supervisor calls, they are the fun ones.
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its awesome, i love it...
by me actually getting one i am able to help customers soooo much more
i like to figure everything out myself, i was a computer technician when i was in school and this thing took some getting used to lol
I just wish opera mini 4 wouldnt crash all the effin time.
I havent had the time to customize it to much, but its such a step up from my old pos cricket phone.
watching my minutes kinda sucks though
by me actually getting one i am able to help customers soooo much more
i like to figure everything out myself, i was a computer technician when i was in school and this thing took some getting used to lol
I just wish opera mini 4 wouldnt crash all the effin time.
I havent had the time to customize it to much, but its such a step up from my old pos cricket phone.
watching my minutes kinda sucks though
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we are paid to do a job not paid to care about the customer, only paid to fake it. 😎
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That's what Agent stores are for, we welcome the kids who need troubleshooting 🙂 We actually have a sign posted stating that we'll do what we can to resolve the issue in store. And in the end... we steal Core store sales =P
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And thats why i hate At&t. They do not even have to be paid to pretend anymore. They just answer the phone with that same "i dont give a ****" attitude" and they wonder why customers leave.
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For CS issues they should be calling in anyway, that's why they keep people on staff. If they were meant to go into the store for every CS issue we wouldn't have any call centers.
IMO, stores are meant for sales and device issues. I just wish we had better support from our Tech dept. If there's an issue I can't troubleshoot on my own, you can be assured only Teir 2 or 3 tech support can fix it. I don't want to have to call into CS and have them walk me through everything I just did only to be transferred three times to the people I should've talked to initially but aren't allowed to call directly. (That last sentence was a long one).
IMO, stores are meant for sales and device issues. I just wish we had better support from our Tech dept. If there's an issue I can't troubleshoot on my own, you can be assured only Teir 2 or 3 tech support can fix it. I don't want to have to call into CS and have them walk me through everything I just did only to be transferred three times to the people I should've talked to initially but aren't allowed to call directly. (That last sentence was a long one).
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ralph_on_me said:
For CS issues they should be calling in anyway, that's why they keep people on staff. If they were meant to go into the store for every CS issue we wouldn't have any call centers.
IMO, stores are meant for sales and device issues. I just wish we had better support from our Tech dept. If there's an issue I can't troubleshoot on my own, you can be assured only Teir 2 or 3 tech support can fix it. I don't want to have to call into CS and have them walk me through everything I just did only to be transferred three times to the people I should've talked to initially but aren't allowed to call directly. (That last sentence was a long one).
yep. i'm the data sme for our store and i still g...
(continues)
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yep. i'm the data sme for our store and i still get emails about 'helping too much'. i started in customer care and i have access to a lot of stuff sales doesn't and customer care tech support do and i use that to help and i'm told not to.... because it hurts sales...
that should have been customer care and tech support...
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