sorry sales reps haven't been so helpful in your iPhone experiance. the company only started giving us training on it about a week before it launched and we had NO hands on training with the phone until the day before or in some cases the day of the launch... blame Apple though, they didn't want anyone to know how cool the phone was to look at a play with but what limitations it had until the customer bought it and realized it's a Nokia 6010 with a touchscreen and youtube.