warranty is not equivalent to charity!
👿 im currently speaking with a customer who have had several exchanges with us already...he was already given different phones of different make and model. from a nokia 6682 he was given an lg cu500 then to a samsung a707. now this a$$ wants to get a nokia n75... duh??? we are not charity people! these are the type of customers that should be axed by any carrier. and you know what his problem was??? t'was because he has poor service, i checked out the service in his area, and guess what??? he is in a dead spot!!! anyways, he also called in 2 weeks ago with a different problem, then a week ago with an entirely different story and now, another different issue...wtf??? are you that stupid??? we wont give you another phone anymore, we told...
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Checking his location should of been checked from the beginning. Then you could of showed this i.d.-ten-t what the issue is. Too bad phones has to be wasted, and your time was wasted too.
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jeez....im suprised you just didnt transfer the @-hole to the multiple exchange desk and have someone like me handle the guy....thanks for doing your job and taking the call yourself.
saves me the hassle of repeating what somone else has already told him 10 times.
saves me the hassle of repeating what somone else has already told him 10 times.
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hahaha...ownership... but i did transfer him over to med...i just played with the dawg, just for the fun of it and to prove to him that he is an a$$... hehehe
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i hate med....its the most pointless dept ever.
we get so many wrongful transfers to that que.
makes me want to kill something/someone.
we get so many wrongful transfers to that que.
makes me want to kill something/someone.
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me too...are they like specially trained on those or sumthing??? what makes them so special??? some of them are even to tired to do troubleshooting...
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Or they're like: "Just give me a phone. I don't need to go through that ----!!". Who died and made them God?! If we, the employees have to do it, then so do they!
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all the trouble shooting needs to be done before transfering to the med...thats just the rules.
why would you escalate a call to med and make the customer wait on hold for more time than they have to when the issue could be troubleshot and possibly fixed by the first agent they talk to.
med agents are not lazy, normal wsc agents are lazy (and ignorant as sh!t about company policies).
med agents are specially trained.....trained to p!ss off customers. and when moron wsc agents cold transfer customers to us and we have to backtrack info thats already been gathered it p!sss' them off even more.
our dept is not here to troubleshoot phones (we are mixed in with other ques that do plenty of trouble shooting ,ie data device). our dept i...
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why would you escalate a call to med and make the customer wait on hold for more time than they have to when the issue could be troubleshot and possibly fixed by the first agent they talk to.
med agents are not lazy, normal wsc agents are lazy (and ignorant as sh!t about company policies).
med agents are specially trained.....trained to p!ss off customers. and when moron wsc agents cold transfer customers to us and we have to backtrack info thats already been gathered it p!sss' them off even more.
our dept is not here to troubleshoot phones (we are mixed in with other ques that do plenty of trouble shooting ,ie data device). our dept i...
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ok, let me get it straight... you are from asd and med??? i thought med, accessory and escal desk share the same queue???
anyways, i know about that policy, all im saying is, if asd is there to troubleshoot data devices, why have med if they are only there to take over once ts has been done. anyways, thats okay with me because i always ts before i transfer to med. hehehe, and not all normal wsc agents dont know company policy! hehehe
some maybe...unfortunately...hehehe probably because they dont have the word policy in their vocabulary...coz as you know that would be a zero call. 🤣 🙄
anyways, i know about that policy, all im saying is, if asd is there to troubleshoot data devices, why have med if they are only there to take over once ts has been done. anyways, thats okay with me because i always ts before i transfer to med. hehehe, and not all normal wsc agents dont know company policy! hehehe
some maybe...unfortunately...hehehe probably because they dont have the word policy in their vocabulary...coz as you know that would be a zero call. 🤣 🙄
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i take asd,med and the occasional business wsc call (when their que is getting out of hand).
as for the second question....like i said before, med is a pointless dept. all we do is refer people to stores to have issues verified to prevent fraud. i don't know why they cant have regular wsc agents tell them that...they could easily do the same thing without having to transfer the customer and making them wait on hold all over again.
i guess even att/egs does not trust the average wsc agent to do their jobs correctly.
as for the second question....like i said before, med is a pointless dept. all we do is refer people to stores to have issues verified to prevent fraud. i don't know why they cant have regular wsc agents tell them that...they could easily do the same thing without having to transfer the customer and making them wait on hold all over again.
i guess even att/egs does not trust the average wsc agent to do their jobs correctly.
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i dont think it is a mere problem with just att/egs. there are other centers handling things for xbm also. lack of standardizing all centers/locations/policies is the real problem at hand. atleast imho
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That totally reminds me of a guy that came into our store today. He had replaced three different razrs and was told at one point that he could get the w810i as a replacement. Well...the xbm department didn't have any in so he expected us(and agent) to give him the w810i in our store and to have the xbm "mail us a check" to compensate us. I told him that would never happen and to call the xbm on the phone and see if a COR store would do it. We called them while he was on the phone with xbm and the only thing they would do is offer an exception upgrade. 😎
JEez just take the phone they will send you the w810i isn't even an equivelent to the razr. a samsung c417 would be the closest thing!
p.s. Oh w810i how I miss thee so.
JEez just take the phone they will send you the w810i isn't even an equivelent to the razr. a samsung c417 would be the closest thing!
p.s. Oh w810i how I miss thee so.
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People always try to cheat the system, which makes it harder for those of us that really need it.
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