i though customers are the ones that are stupid, this agent from cust care proved me wrong...

agent from cust care: customer lost her phone sir and she is still under warranty
me: sorry to hear that, if she has insurance she could file for insurance claim or buy new phone
acc: what? why cant you process a warranty claim? she is still under warranty
me: wtf? 😲 👀 warranty doesnt cover lost, stolen and damaged phones, and we are an exchange program, we expect the customer to give their phone for a replacement, if she lost the phone, what is she going to send in? she would be charged $210!
acc: ok, thank you! *toot toot*

🤣 😎 🤣