Can a Cingular employee help me?
I'd like to become a Cingularr customer.
Cingular sells service in my area, but the tower I'd be picking up when making calls from my residence is a TMobile tower. Even with a nation plan, I've heard of a 50% maximum airtime on the Extended network, but I know Cingular and TMobile have reciprocal agreements in certain areas so it wouldn't matter.
I am located near the Taconic State PArkway and Arthursburg, zip code 12590 in Dutchess County NY.
If I have a nation plan, and use say 70-80% of my airtime on this TMobile tower, do I run the risk of being terminated?
Cingular sells service in my area, but the tower I'd be picking up when making calls from my residence is a TMobile tower. Even with a nation plan, I've heard of a 50% maximum airtime on the Extended network, but I know Cingular and TMobile have reciprocal agreements in certain areas so it wouldn't matter.
I am located near the Taconic State PArkway and Arthursburg, zip code 12590 in Dutchess County NY.
If I have a nation plan, and use say 70-80% of my airtime on this TMobile tower, do I run the risk of being terminated?
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In answer to your question. No. We will not terminate you for pulling from our partnered towers.
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What about the clause stating that Cing reserves the right to terminate if more than 50% of airtime is used on the Extended Network?
Anyone have specific information on the Poughkeepsie/Kingston/Fishkill/Newburgh area in NY?
Does Cingular have towers here or are they all "partners" ?
Anyone have specific information on the Poughkeepsie/Kingston/Fishkill/Newburgh area in NY?
Does Cingular have towers here or are they all "partners" ?
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They have the right to, but tht doesn't mean they will. It's probably just in there to cover their own butts with roaming agreements. If whatever company who's tower you're using wants to jack up what they charge Cingular for their customers using their equipment, and it comes out costing Cingular more money than what they make off you... I'm sure they'd wanna be able to cut their losses and drop you, or just make you change your plan.
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OH HEY!!!
I was just reading the terms of service up close and found something interesting on page 8 of the Termination subsection.
"we may interrupt or terminate your service without notice for any conduct that we believe violates this Agreement or any terms and conditions of your rate plan, or if you behave in an abusive, derogatory or similarly unreasonable manner with any of our representatives..."
Score one for the abused employee!
I was just reading the terms of service up close and found something interesting on page 8 of the Termination subsection.
"we may interrupt or terminate your service without notice for any conduct that we believe violates this Agreement or any terms and conditions of your rate plan, or if you behave in an abusive, derogatory or similarly unreasonable manner with any of our representatives..."
Score one for the abused employee!
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ralph_on_me said:
OH HEY!!!
"we may interrupt or terminate your service without notice for any conduct that we believe violates this Agreement or any terms and conditions of your rate plan, or if you behave in an abusive, derogatory or similarly unreasonable manner with any of our representatives..."
Imma start cancelling service like crazy. The Reason: Abusive Customers lol
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Do that and you will be terminated... Although we do have that in the T&C the company does not enforce it... It takes a certain authority to implement that T&C.
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what about a good ol' fashioned b**** slap? can we do that to customers?
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only if you work in a store or kiosk now does that cancelation work for store employees as well as customer service? or are they the only ones that can
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Niether... That is a T&C more of reserving the right... it does not mean you are free to enforce it.
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saw it happen once. Customer was abusive to all female employees and anyone with an accent. AWS said "We nolong wish to be your wireless provider" Dumped him and blocked his home number from our IVR. But it has to be done on a much higher level like OM or director level to authorize something like that.
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speck said:
Do that and you will be terminated... Although we do have that in the T&C the company does not enforce it... It takes a certain authority to implement that T&C.
I was just kidding, but it would be great if you could just do it. Maybe they would respect us more.
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