Sorry for the spoiled Blues....
We Agent Blues dont quite yet know how you Agent Oranges have showed appreciation to longtime customers yet, but here on the Blue side we realized something today: We genuinely feel bad for you when our spoiled Blue customers come into an Orange location.
We have had countless Blue customers already ask where the "bonus" minutes are, where the extra equip credits are, where the free 7pm N&W are, why we cant bill the equip & accs. to their accounts, why we cant provide the upgrade discount after 6,9, or 12 months, etc etc etc etc etc.
We Blues truly apologize for these chicken heads who will continue to cluck, scratch, and flap for a manager when you/we are sticking to the policies given to us....
We have had countless Blue customers already ask where the "bonus" minutes are, where the extra equip credits are, where the free 7pm N&W are, why we cant bill the equip & accs. to their accounts, why we cant provide the upgrade discount after 6,9, or 12 months, etc etc etc etc etc.
We Blues truly apologize for these chicken heads who will continue to cluck, scratch, and flap for a manager when you/we are sticking to the policies given to us....
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Ya. I still get the odd customer call into blue care and tell me they are going to file a complaint with the FCC or the BBB because we won't credit them back for the minutes they went over. They tell me last time they went over we credited them back, which is probably true because about 2 years ago we had policy for curtesy rerates if you went over your minutes. But that costs too much so AWS stopped them a while ago. This is why AWS has the highest number of complaints against them. I try and help the customer find a better rate plan and those roll overs are great. I always tell customers to watch their bill because if their roll over minutes start going down then they have to change their rateplan but they usually get a couple of mon...
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BluetoOrange22 said:
We have had countless Blue customers already ask where the "bonus" minutes are, where the extra equip credits are, where the free 7pm N&W are, why we cant bill the equip & accs. to their accounts, why we cant provide the upgrade discount after 6,9, or 12 months, etc etc etc etc etc.
hence the reason blue was in trouble
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What was the reason? Those are the things we used to be able to do as blue but now as orange we can't do those.
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Yeah but he's right; we did give the house away on people. Each single transaction may have seemed like nothing, but you times that by x amount each day, times x amount each week, x amount each month....and so on. that adds up to be $millions.
But the moral of the story: Getting these Blue customers used to the new P&Ps is gonna be a disaster...
But the moral of the story: Getting these Blue customers used to the new P&Ps is gonna be a disaster...
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Don't be too discouraged... This was expected, just like we had to reeducate our Orange customers that No means No... and all customers are treated equal... We will successfully do the same with blue customers... Yes there will be customers that will escalate as high as possible to get shot down... and there will even be those that term... but overall it should be no different than our re-education process .
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I gotta tell you reading cingular p&p over fully, I love the no bill to account for phones or accessories, that way no call next month- My bill is too high,i was told i could breakup the payment for the phone over 3 months, my bills too high, i was to be credited for the phone 😈 😈 😈
I love the p&p, its like they saw all att mistakes and totally avoided them WTG!!!!
But they will still try to(BLUE) escalate to Supervisors since they were trained to do that in Blue customer care. 😡 😡 😡 😡
I love the p&p, its like they saw all att mistakes and totally avoided them WTG!!!!
But they will still try to(BLUE) escalate to Supervisors since they were trained to do that in Blue customer care. 😡 😡 😡 😡
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Oh, they'll still escalate. It just sounds like they won't get jack for it now. hehe 😁
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As a potential customer, I respect that position -- consistency, fairness, and courtesy (I'm assuming the latter). That is one of the reasons I've been with VZW so long.
Thanks for posting this way -- I'm clearly seeing th difference between the two companies just by reading several posts on this site. Cingular has a challenge. Good luck!! Your success will benefit everyone.
Thanks for posting this way -- I'm clearly seeing th difference between the two companies just by reading several posts on this site. Cingular has a challenge. Good luck!! Your success will benefit everyone.
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