Premium Services Rip-off
Ok, I have a friend is a Cingular customer. He was downloading some ringtones from his Cingular phone one night and bought two ringtones for $1.99 apiece and then downloaded another eight that he was told were free. When he got his bill two weeks later, he saw that he was charged $1.99 for each ringtone. I contacted care for him to resolve issue and after waiting on hold for a total of 30 minutes, they told me that they couldn't track the usage or tell where the charges came from. They also told me that there was no way possible to issue a credit for a charge that went through THEIR system and appeared on THEIR bill. The rep told me that the charges would have to be disputed with the site that the ringtones came from in the first place.
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well, the site doesn't seem to have a problem refunding anything without a hitch, but it has to be done there, just give them the reason "wrong price".
We can't waive that per all that policy stuff.
We can't waive that per all that policy stuff.
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Thanks, but where exactly on the Cingular web site is this supposed to be done?
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ok I'm a little confused did your "friend" get them from the cingular website or did he download them from "a" site on the web, if it was done from cingular, I know of NO promotion where you download some and get EIGHT free, thats unheard of, but if your "friend" was lied to by another website all together, he/she must take that issue up with them! thats like telling the moving company that because the couch you bought doesn't fit in their biggest truck, THEY have to pay you to ship it by other means! think about, doesn't make that much sense now does it?
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Doesn't make sense to me how Cingular won't even consider a courtesy credit for the issue. Ok, so it was from "a" site on the web. If then Cingular can't do anything about it, then I don't want to see the charges appear on the Cingular bill...it should be a separate bill from the company who charged him. The rep told me that "We can't tell who is charging you for these services, but we can't do anything about it." If Cingular was billed for the ringtones, they had better know who it was so I can know who to dispute it with. If not, then I have no choice but to hold Cingular accountable.
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I am confused, why would they issue a courtesy credit for something that is not their fault? 😕
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thats exactly what the moron wants....something for nothing.
We are not responsible for YOU choosing to spend YOUR money on the web and getting ripped off, courtesy credits are not in order in this case, errors, we had NOTHING to do with this transaction. If you are underpaid by your boss you CANNOT request that the check printing company pay you what you should have been paid.....its really just as simple as that.
Not even Capitol One will give you credit because you were using their card when you were ripped off, JUST BECAUSE THE TRANSACTION APEARED ON THEIR BILL!!!
We are not responsible for YOU choosing to spend YOUR money on the web and getting ripped off, courtesy credits are not in order in this case, errors, we had NOTHING to do with this transaction. If you are underpaid by your boss you CANNOT request that the check printing company pay you what you should have been paid.....its really just as simple as that.
Not even Capitol One will give you credit because you were using their card when you were ripped off, JUST BECAUSE THE TRANSACTION APEARED ON THEIR BILL!!!
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_m0nkey.. said:
thats exactly what the moron wants....something for nothing.
We are not responsible for YOU choosing to spend YOUR money on the web and getting ripped off, courtesy credits are not in order in this case, errors, we had NOTHING to do with this transaction. If you are underpaid by your boss you CANNOT request that the check printing company pay you what you should have been paid.....its really just as simple as that.
Not even Capitol One will give you credit because you were using their card when you were ripped off, JUST BECAUSE THE TRANSACTION APEARED ON THEIR BILL!!!
Actually, if you dispute those charges to Capital One in writing, they are required to investigate those charges, and ...
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They are not bogus. He downloaded several ringtones and was charged for them.
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NE0RASK said:
Doesn't make sense to me how Cingular won't even consider a courtesy credit for the issue. Ok, so it was from "a" site on the web. If then Cingular can't do anything about it, then I don't want to see the charges appear on the Cingular bill...it should be a separate bill from the company who charged him. The rep told me that "We can't tell who is charging you for these services, but we can't do anything about it." If Cingular was billed for the ringtones, they had better know who it was so I can know who to dispute it with. If not, then I have no choice but to hold Cingular accountable.
You can dispute direct bill charges by going to http://www.infospace.com/cnglr.en/welcome.htm and logon ...
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That ONLY works IF and only IF you DL the tones from Cingular's site. If you go to "a" site then those charges will not show up on direct billing.
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NE0RASK said:
Thanks, but where exactly on the Cingular web site is this supposed to be done?
www.cingular.com/medianet
Then once you have logged into your account (using your login and password) click on the direct bill tab on the right, this will take to to a list of the downloads, you can simply click each one that is invalid and dispute it.. It should approve the refund immediatly
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It sounds like your friend has no balls if you have to do all the calling for him.....
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