Website!!!
Ok, does anyone really know what's happening with our d@#~ website. I'm tired of getting calls that start like.... "I've been trying to upgrade my phone on YOUR website (as if it were mine) for weeks/months now, and I haven't been able to upgrade my phone on it..." I know it's been more than 2 months now, customers havent been able to upgrade their phones online, what's happening? why cant the people who work on this website cant get it together...? right now it's unavailable! surprise!
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Yeah I'm just about tired of it too.
In retail, we've been getting a lot of the customers that are pure onLine "Deal Hunters to the death/Credit Pigs) that try to undercut us by going on line, just to end up in the store demanding we meet those prices....then the can of worms spills over and becomes a big hassle.
In retail, we've been getting a lot of the customers that are pure onLine "Deal Hunters to the death/Credit Pigs) that try to undercut us by going on line, just to end up in the store demanding we meet those prices....then the can of worms spills over and becomes a big hassle.
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BluetoOrange22 said:
Yeah I'm just about tired of it too.
In retail, we've been getting a lot of the customers that are pure onLine "Deal Hunters to the death/Credit Pigs) that try to undercut us by going on line, just to end up in the store demanding we meet those prices....then the can of worms spills over and becomes a big hassle.
I know... when you come up with. "that phone is free online, but if you get it thru us would be $129.99 or whatever... and then they get furious. and blah blah blah 😡
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Anxiovert said:
I know... when you come up with. "that phone is free online, but if you get it thru us would be $129.99 or whatever... and then they get furious. and blah blah blah 😡
That's why I don't tell them the online prices.. =o/ Luckily those prices have been changing so much lately that they're really unreliable and it's driving people into the stores. More business for us =o)
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Yeah it has been changing lately to match at least something close to retail.
But of course everynow again, you get the type that slams down a bunch of print outs ready to fight, and its like "Oh, here we go..."
(I love when it says in big bold letters, "NOT AVAILABLE IN STORES!!)
But of course everynow again, you get the type that slams down a bunch of print outs ready to fight, and its like "Oh, here we go..."
(I love when it says in big bold letters, "NOT AVAILABLE IN STORES!!)
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Anxiovert said:
Ok, does anyone really know what's happening with our d@#~ website. I'm tired of getting calls that start like.... "I've been trying to upgrade my phone on YOUR website (as if it were mine)
How can you get upset when a customer refers to it as *your* website, when you yourself refer to it as yours?
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Because they live to come in here a gripe about EVERY single thing. But this is the job that ALLOWS them to do things. But they hate it so much!!
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Just send them to the Retention Center...I've been told to do that whenever a person wants to upgrade for the online price, but can't due to the website sucking. Save you a yelling. 😉
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