Okay...so a customer came into my store with a phone that was purchased on August 8th. Our return policy (which we go over before any paperwork is signed, AND is PRINTED ON THE RECEIPT that we give the customer) is 30 days. Not 31, not 32, not 90...30 days. The day that the phone is purchased is counted as day one. Count the days...Please...count them...if you came up with anything less than 32, then you are in agreement with the customer. August 16th-Sept 16th is NOT 30 days! Saying "oh...I'm sorry...I didn't know that there are 31 days in August" doesn't make it any less days. Neither does saying "if you don't take this phone back, I'm going to cancel all 4 of my lines".

If the phone was being returned due to a defect, that I would unde...
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