Please get the mobile insurence!!!!
I'm a AT&T COR employee, and this is my plea to our customers or soon to be customers. When getting a brand new phone please put the wireless phone insurance for $4.99. I mean think about it, would you rather pay the $4.99 for your new phone that you just got and only pay $50 when it breaks, or pay $400 for a phone you got for way less than that? You do the math!!! I've seen it a million times, customers buy phones and we offer the insurance, 3 months later they dropped their phone in the toliet...so sorry you don't have insurance, that'll be $350 for a new phone. It suxs and i hate doing that to customers but i hate to say I told ya so. So to avoid the headaches and the temper tantrum you'll throw in the store just get the insurance.
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Customers throw a tantrum even if they have insurance?
"What I have to pay $50? No one ever told me that? I want a free phone!"
"You mean you can't just give me a phone right now I actually have to wait for 24 hours to get it in the mail? But I have cheer practice I can't be without a phone"
"Can I get a different phone than what I had with the insurance...what? why not that is stupid I want a free phone now!"
And then there are dumb people..
"I know I have insurance but I'd rather pay the no committment price today than wait till tomorrow to get a phone even though I've been paying for insurance for 3 years."
"What I have to pay $50? No one ever told me that? I want a free phone!"
"You mean you can't just give me a phone right now I actually have to wait for 24 hours to get it in the mail? But I have cheer practice I can't be without a phone"
"Can I get a different phone than what I had with the insurance...what? why not that is stupid I want a free phone now!"
And then there are dumb people..
"I know I have insurance but I'd rather pay the no committment price today than wait till tomorrow to get a phone even though I've been paying for insurance for 3 years."
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ehh...what are ya gonna do, either way its a no win situation for us. Or you get the customer that wants to cancel b/c we can't do their phone in teh store, "What I can't get it now, well I'll just cancel and go else where!" yea cancel and pay an ETF plus your bill....reallllllllllll smart there.
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The Mobile insurance through Lockine 4.99 a month. Would be a $50 deductable then they overnight you a new phone
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Blackjack is now insurable....plus if your dumb enough to have a $500 near water or like dropping your stuff then maybe you shouldn't buy the high priced phones
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attworld804 said:
Blackjack is now insurable....plus if your dumb enough to have a $500 near water or like dropping your stuff then maybe you shouldn't buy the high priced phones
Brilliant answer. f you are dumb enough to buy a $20,000 car maybe you should not drive it in the rain either........
If a $500 phone will cause MAJOR financial damage in your life, enough to need to spend another $60 or more a year on "insurance" perhaps you should not be spending that much on a phone.
Anyone who needs insurance on a $500 item is over their heads financially. Insurance should protect vs MAJOR financial ruin. Not minor inconvenience's.
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We are going to start offering our own inhouse insurance funded by a third party that will cover any phone from any type of damage or loss at the same cost as lockline and cheaper on lower end phones.
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Or they could just go to Ebay or save their old phone. Its just another $4.99 added to my bill cant have that.
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Most of us can't even buy insurance for our PDA's and insurance is still insurance, you are weighing the options. Would you rather pay $120 over the life of your contract for the monthly fee and a $50 deductible or just take your chances. MOst people don't have a "$400" phone that can be covered by insurance so basically it is a scam.
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that is what they were saying. Inssurance is not worth it. At least I don't think it is.
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What I mean is 5 a month for insuarnce of the 14 years I have had cell phones would be $840. I have had to replace one phone due to it breaking after the year warrenty and I wanted a new one anyway. So unless you are jsut careless and break one or drop it in water all the time its not worth it!
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