=oD
I'm just happy... A customer asked if he could have the $39.99 Nationwide GSM plan with a secondary line at $9.99 because he's been a customer for three years. He was very polite, and I politely told him, "No Sir," however he seemed very shocked that we wouldn't give him a custom price plan. After taking it up the rear all day from noisome customers it makes you feel good to give a firm and honest No.
...
It is true that now more than ever I have been saying NO to customers.
Either asking for FREE phones, going over the minutes or roaming adjustments just because they have been paying their bill on time, all the time, for some many amount of years.
Althoug at the end I say NO I don't use that word unless necessary.
Either asking for FREE phones, going over the minutes or roaming adjustments just because they have been paying their bill on time, all the time, for some many amount of years.
Althoug at the end I say NO I don't use that word unless necessary.
...
