*sigh*
I'm working on a Migration and I tell the customer... "Please turn your AT&T phones off and turn the Cingular phones on."
The response: "Which phones are the AT&T phones?"
My Answer: "The phones that are labeled AT&T."
Response: "Oh."
I am definitely all for a "minimum intelligence test"... Test cust's to make sure they're at least capable of a thought process before we sell them a phone... Make sure they don't hurt themselves by having an annurism for thinking too hard...
The response: "Which phones are the AT&T phones?"
My Answer: "The phones that are labeled AT&T."
Response: "Oh."
I am definitely all for a "minimum intelligence test"... Test cust's to make sure they're at least capable of a thought process before we sell them a phone... Make sure they don't hurt themselves by having an annurism for thinking too hard...
...
They could just be illiterate... it sure is a good thing we have the automated IVR now so that it reads the contract to the customer and they can't claim they didn't know what they were signing.
...
sometimes i feel like i am talking to three yr olds, why? why? why? all i hear is wa wa wa.
Why is there an 18 dollar fee?
why can't i get another free phone since i broke mine?
why do i have to get my phone sent to me in the mail?
why is your technician not here?
why can't you activate this at&t phone on my cingular number?
why can't you call customer service for me?
why why why
Why is there an 18 dollar fee?
why can't i get another free phone since i broke mine?
why do i have to get my phone sent to me in the mail?
why is your technician not here?
why can't you activate this at&t phone on my cingular number?
why can't you call customer service for me?
why why why
...
When they act like three year olds, you treat them like three year olds. One word answers work best.
"Can I have a customized rate plan?"
"No"
"Why is there an $18 fee?"
"Because"
"Can I have a customized rate plan?"
"No"
"Why is there an $18 fee?"
"Because"
...
