Those were the days....
Whatever happened to the days when people just wanted a phone that worked & service that was exceptional? I miss the good ole days when i used to have questions about my bill (just needing a fee explained) & the rep would be more than willing to help me. I miss the days that i could call in & get help working my phone. I miss the days that i could go into a store & buy exactly what was needed.
I just received my most recent bill & had a question about an e-wallet charge. The rep immediately said, without letting me explain why i was questioning it, "All fees are administrated at the time of invoice & will not be credited". My response was "I just need to know what it was for & will it be a recurring fee." The rep proceeded to tell me that...
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I just received my most recent bill & had a question about an e-wallet charge. The rep immediately said, without letting me explain why i was questioning it, "All fees are administrated at the time of invoice & will not be credited". My response was "I just need to know what it was for & will it be a recurring fee." The rep proceeded to tell me that...
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WOW. That is really funny. We are under such strict "make the customer happy" rules right now. I had to have my managers manager listen to one of my calls to make sure i was doing good because i didn't tell the customer how sorry i was that she lost her phone and because i didn't call her by her last name. They threatenedd disiplary action if i didn't start doing that. I did everything perfect and got the customers issue resolved in very short time but i didn't "express empathy" for the customers situation they threaten to fire me.
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I am not talking about you being extremely nice or sympathetic. I am talking about you just helping me when i need it. I am talking about you not automatically assuming that i want you to give me the moon. I am talking about you being someone who is there to help me with my issues & not being the general trying to protect the fortress from being invaded. If i am calling to get my minutes, you automatically assume that I want free bonus minutes & a free handset. I dont need more minutes & a free phone... I have all the minutes i need... AND I HAVE A GOOD ENOUGH PHONE! I want service, not a lecture or sympathy. If i call in to find out what a charge is for, i dont want sympathy cuz i dont know what it is for... I dont want to be abused because...
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Oh, and another thing... I do know exactly what you're talking about. They give me lip when I call in sometimes to, and I work for the freaking company. The Reps on here aren't like that, but they're out there.... waiting in the darkness for us. I have no quams about cussing them out in front of a customer though, and the customer usually enjoys the show too 😁 I did it on Saturday actually when they tried to tell me (after an IVR error transferred a customer to CS) that you couldn't activate the IVR from a cell phone and have to dial it from a landline. This is something I do 14 times a day, but yet they're right and I'm not.
If any reps are doubting me right now, it's *862 from the cell phone. You can also do 1-866-895-1099 fro...
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If any reps are doubting me right now, it's *862 from the cell phone. You can also do 1-866-895-1099 fro...
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As technology expands, services, equipment, and client software gets more complicated.
Now days a representative has to acquire information and knowledge 4 times fold than in the past.
This information could be in regards to his/her own employer or the competition with regards to technology, equipment, features, promotions, rate plans, etc. Whereas before there was a limited amount of handsets that could easily be used from one carrier to other as all have the same technology (AMPS/NAMPS) rate plans and promotions were also limited across the industry including the absence of other incurring fee per use features such as the charges billed in your invoice.
It is almost impossible to keep track with a bold knowledge of all the things ...
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Now days a representative has to acquire information and knowledge 4 times fold than in the past.
This information could be in regards to his/her own employer or the competition with regards to technology, equipment, features, promotions, rate plans, etc. Whereas before there was a limited amount of handsets that could easily be used from one carrier to other as all have the same technology (AMPS/NAMPS) rate plans and promotions were also limited across the industry including the absence of other incurring fee per use features such as the charges billed in your invoice.
It is almost impossible to keep track with a bold knowledge of all the things ...
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Strange. Anything that has to be set up for the *862? I just had a customer try it and it said call failed. The phone is saying unregistered sim (supprise supprise cause it's not activated yet). Anyway i just sent her to the 866 number but still the *code is cool. I heard about it but didn't know what the number was.
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Geeze, that's some crappy crap. I miss days of customer service like that too, but everything like that went out the window when you couldn't trust the other person you're talking to. People started ripping each other off left and right and now it's like Customers and their service providers are at war. It's a good thing I wont ever bring kids into the world, it'll probably be even worse for them.
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You sound like my kind of guy! Thios world is bad enough having to deal with the daily crap... but then having to deal with being sh!t on all the time buy people because the world is against them is pretty sorry.
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Hey Vox. Lucky for me your days aren't my days anymore. I got busted for the same thing you did in my former job. Managers write all kinds of crap just to justify THEIR jobs. The only call center we had with -0- management (an experiment) had the least amount of turnover & the happiest employees as well as the highest number of "meets" as set by the company.
I was doing collections. Here comes the real kicker> the same things management trains & tells YOU not to do doesn't apply to them. They're giving away the farm and negotiating things I would have been disciplined for. i can't say more, but I know you get my drift. Good luck. I hope you get some advancement somewhere.
I was doing collections. Here comes the real kicker> the same things management trains & tells YOU not to do doesn't apply to them. They're giving away the farm and negotiating things I would have been disciplined for. i can't say more, but I know you get my drift. Good luck. I hope you get some advancement somewhere.
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Whoa, Matty...the guy cussed you out? If he's in my call center i'll file a report on him.
But on the same token, I had a customer call in disputing a charge, even though the charge was correct, I told her i'd credit it as a courtesy. Then suddenly, she requests a manager. I get a manager on the line,a dn then listen in for a bit to see what her problem was....She outright lied to the manager that i swore at her and abused her, and wanted me fired. She seemed perfectly fine before all this, and then suddenly "can i speak to your supervisor please?" "What for? I'm issuing the credit.." "just get one ont he line."
I hate people. What the hell was her problem? What was she expecting to get out of that? sympathy money? Luckily the mana...
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But on the same token, I had a customer call in disputing a charge, even though the charge was correct, I told her i'd credit it as a courtesy. Then suddenly, she requests a manager. I get a manager on the line,a dn then listen in for a bit to see what her problem was....She outright lied to the manager that i swore at her and abused her, and wanted me fired. She seemed perfectly fine before all this, and then suddenly "can i speak to your supervisor please?" "What for? I'm issuing the credit.." "just get one ont he line."
I hate people. What the hell was her problem? What was she expecting to get out of that? sympathy money? Luckily the mana...
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I feel you guys,
I have been training new hires in the call center i work for for the last 4 months, i do like my call center and i dont have any problems whatsoever, i do train my reps to listen to the customer, there is nothing you can do worse than cut someone off, i have them all roleplay with each other, i.e. call each other and mock a call during class and i constantly coach them active listening. i dont know whats up with people. They are paid to listen foremost, and then talk, and then fix. Its not that hard of a job. there is no multitasking when you are on a call, it is you and that customer. if the rep is forcing a call to last 2 minutes instead of 10 then all that is going to happen is that the rep is going to get another ...
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I have been training new hires in the call center i work for for the last 4 months, i do like my call center and i dont have any problems whatsoever, i do train my reps to listen to the customer, there is nothing you can do worse than cut someone off, i have them all roleplay with each other, i.e. call each other and mock a call during class and i constantly coach them active listening. i dont know whats up with people. They are paid to listen foremost, and then talk, and then fix. Its not that hard of a job. there is no multitasking when you are on a call, it is you and that customer. if the rep is forcing a call to last 2 minutes instead of 10 then all that is going to happen is that the rep is going to get another ...
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I hate having to call customer service because you constantly feel rushed off the phone. I called once to add mmode to my phone & the SECOND I said "Can you add the 4mb mmode feature to my account?" she said "Done. is there anything else I can help you with?" in a VERY rushed tone. I said no & she hung up on me. Its no wonder people like to cancel & go to other carriers.
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I am not the only one this happens to. MY WHOLE FAMILY has ATTWS (Now Cingular) & this sort of thing happens all the time. The thing i find to be the most difficult thing to deal with is SST reps. They have no idea what is going on. When you actually DO get a real cust svc rep... they dont even want to help you.
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Must you post the exact same thread in both forums? Afraid you won't be heard or what?
I'm sorry you've had such horrible customer service experiences while @ ATTWS... I hope those experiences stay w/ ATTWS... I also hope fate will never require that you and I have speak... You seem obnoxious...
I'm sorry you've had such horrible customer service experiences while @ ATTWS... I hope those experiences stay w/ ATTWS... I also hope fate will never require that you and I have speak... You seem obnoxious...
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I am not afraid that I wont be heard, its just that I like to make sure that I am making the point, regardless of where you read it. The problem will merge with Cingular... I am sure.
I hope that fate would bring us together so we can go on a magic carpet ride. I am not obnoxious... I am oblivious.
I hope that fate would bring us together so we can go on a magic carpet ride. I am not obnoxious... I am oblivious.
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I keep thinking of Jefferson Airplane for some weird reason.
You guys are cwazy.
You guys are cwazy.
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moneyb said:
I’ve got Diarrhea
Of the mouth... Anything else about your V3 'problem'???
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You're oblivious, eh?
So... you're lacking remembrance, memory, or mindful attention... I couldn't have said it better myself... Well put Matty.
So... you're lacking remembrance, memory, or mindful attention... I couldn't have said it better myself... Well put Matty.
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matty_719 said:
I hate having to call customer service because you constantly feel rushed off the phone. I called once to add mmode to my phone & the SECOND I said "Can you add the 4mb mmode feature to my account?" she said "Done. is there anything else I can help you with?" in a VERY rushed tone. I said no & she hung up on me. Its no wonder people like to cancel & go to other carriers.
This is perfect. Quick, Efficient and you got the desired results. What more could you want?
-Z
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exactly, in one post he talks about how he hates the attention when he goes into the retail store and they try to sell him more than he needs but when he calls he wants to be sold more than what he is asking for?
port out of both carriers, you're obviously one of those customers that you cannot please.
thank you!
port out of both carriers, you're obviously one of those customers that you cannot please.
thank you!
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No, No, No, No, THANK YOU! You have made me have an ephiany.... I dont need a cellphone... I need a snoty b!tch like you to talk with... especially with the fire alarm going off & not leaving your store, like everyone else did the other day at your store.
I understand that there is a point to QUICK... but then there is the point of RUDE. And Megs... your being rude. I will treat you the way you treat me. If I am speaking to you in a polite tone saying things like "Please, Thank You"... I expect the same. If i politely ask you for a car charger, that is ALL I WANT. If I want a feature added to my account... I would like it done with the same manner... POLITLY... not rushed.
I understand that there is a point to QUICK... but then there is the point of RUDE. And Megs... your being rude. I will treat you the way you treat me. If I am speaking to you in a polite tone saying things like "Please, Thank You"... I expect the same. If i politely ask you for a car charger, that is ALL I WANT. If I want a feature added to my account... I would like it done with the same manner... POLITLY... not rushed.
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Seriously man... You're getting old... You've taken your point and buried it somewhere in between roar and boo-hoo...
We all understand you have horrible customer service experiences... It's been noted, the sun apparently did not go supernova... Let's move on.
We all understand you have horrible customer service experiences... It's been noted, the sun apparently did not go supernova... Let's move on.
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No I just want megs to realize that she is not the queen that I am... I can take it to the end. All Mary's can.
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matty_719 said:
No I just want megs to realize that she is not the queen that I am... I can take it to the end. All Mary's can.
I'm not one to jump in, and my official stance is as neutral as switzerland...but where the h*ll did that come from? 😳
I'm sorry you've had bad customer service experiences, we all have in one way or another...but because you can "take it to the end", does that mean you like to antagonize reps into getting arguementative with you to prove a point?
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I am not antagonizing REPS i am antagonizing salesgirl Megs. I want her to quit today... she already said she was going to do it... i just want it to be official.
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Sorry... Trying to eat lunch and type with one hand. Sweedish Meatballs... YUM!
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MMMMMMMMM Search for a recipe on any CUBAN cooking website. Look for a dish called ROPA VIEJA... quite yummy! Its shredded beef in a tomato sauce served on rice. My husband makes it REALLY good. MY FAVE! MMMMMMMMM
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JessiCSR said:...
Whoa, Matty...the guy cussed you out? If he's in my call center i'll file a report on him.
But by the same token, I had a customer call in disputing a charge, even though the charge was correct, I told her i'd credit it as a courtesy. Then suddenly, she requests a manager. I get a manager on the line,a dn then listen in for a bit to see what her problem was....She outright lied to the manager that i swore at her and abused her, and wanted me fired. She seemed perfectly fine before all this, and then suddenly "can i speak to your supervisor please?" "What for? I'm issuing the credit.." "just get one ont he line."
I hate people. What the hell was her problem? What was she expecting to get out of that? s
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Jess sounds like the kind of rep i wish for everytime i have to call... instead i get a crappy rep like Agent Debit
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I agree, Matty...Agent Debit sucks...i hate him.
And shut up, Speck. 😛 You like PA, I like VGCats.
And shut up, Speck. 😛 You like PA, I like VGCats.
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I wish we had an assigned rep to our account kinda like an account manager. If I have a problem... i just call rep1234. No matter when i call... rep1234 would be the only person i had to deal with. I think this would a great way to establish the company/customer relationship.
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cause you spend how much a month on your own account?
what world are you living in, is that practical at all??
every time you post more about this, you sound dumber and dumber.
what world are you living in, is that practical at all??
every time you post more about this, you sound dumber and dumber.
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Its called wishful thinking you stupid b!tch.Havent you ever wished for the perfect workld where everything went your way. Yes i know... the world doesnt work that way... but it is nice to think about it.
Actually I have 2 accounts thanks... One is a single line with 1050 anytime mins for $59.99 (my line)& the other is a family plan with 4 line, 4400 mins at over $200 monthly... this covers my mom, 2 sisters & my husband.
Actually I have 2 accounts thanks... One is a single line with 1050 anytime mins for $59.99 (my line)& the other is a family plan with 4 line, 4400 mins at over $200 monthly... this covers my mom, 2 sisters & my husband.
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I am beginning to think that you win "EMPLOYEE OF THE MONTH" like... NEVER
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Ok, stop it you too. This is not high school. Take your fight to private messages. 🙄
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actually, i am the top salesperson in my office. win every contest and make very good money.
grow up
grow up
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Then why do you want to quit your job so bad? You cant handle a fire alarm. You cant handle a person coming up to you in some random store questioning a rebate. You cant even handle when people make fun of you. Like I am going to believe that you are the top girl. *** THAT!
If anything... You are the one who needs to grow up. You call people idiots & dumba$$es all the time because you think they are beneath you. Newsflash Meg Ryan... Your career is over.
If anything... You are the one who needs to grow up. You call people idiots & dumba$$es all the time because you think they are beneath you. Newsflash Meg Ryan... Your career is over.
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Hodl up, HOLD UP.
I was nice to you before, but you're going too far. All CSRs have to deal with worse crap than just what you're describing. And seriously, your tone carries the customers we hate. Your current attitude is what makes is hate customers sometimes. 👿
I was nice to you before, but you're going too far. All CSRs have to deal with worse crap than just what you're describing. And seriously, your tone carries the customers we hate. Your current attitude is what makes is hate customers sometimes. 👿
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I have no ill will towards anyone, however, i will treat you the way you treat me. Jess you have been very kind towards me and i will be the same to you. Megs on the other hand has been a total b!tch towards me just because i didnt like the fact that a store rep tried to sell me a bunch of crap i didnt ask for... see below:
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megs72979 said:
exactly, in one post he talks about how he hates the attention when he goes into the retail store and they try to sell him more than he needs but when he calls he wants to be sold more than what he is asking for?
port out of both carriers, you're obviously one of those customers that you cannot please.
thank you!
megs72979 said:...
why do you think
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Catty as can be! Just a little tiff because SOMEONE thinks she should feel justified in being a b!tch & catty because i was acting like a total d!ck. I think it is over now though... just a rough patch i hope. 😉
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matty_719 said:
Catty as can be! Just a little tiff because SOMEONE thinks she should feel justified in being a b!tch & catty because i was acting like a total d!ck. I think it is over now though... just a rough patch i hope. 😉
what? you just said i felt justified in being a bitch because you were acting like a d!ck??
you just said it, you totally deserved it because of the way you initially acted.
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It goes both ways. Yes i was acting like a d!ckhead & the reason i was doing that is because you became very defensive to the fact that i was trying to make a point about that happened to me. I dont want to have to kill this conversation all over again... SO JUST DROP IT!
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🙄 Boy and it just goes on, been reading and lurking and never saw the likes. What the hey live and let live and FUG the rest
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Career? I am not making selling cell phones a career, and look at you, four minutes to respond like that, whose panties are in a bunch??
I'm quitting my job because i don't want to ever deal with customers like you again.
I can handle it all, but why let customers treat me poorly, who should have to put up with that??
I'm quitting my job because i don't want to ever deal with customers like you again.
I can handle it all, but why let customers treat me poorly, who should have to put up with that??
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Did you ever wonder WHY they treat you the way they do? I think this post has some revealing information as to WHY. Ok this argument is soooo over. (Kills this ridiculous squabble with volcanic lava)
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reads you the T&C of the contract you're signing, asks you to accept and then activates your phone.
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nahh....that's too many functions for one code. I am however working on getting *666 approved. The idea is it'll actually make the customer smarter.
We had a woman in one of our stores today who sat for 45 min with my Regional manager trying to make him understand why she was upset that her bill went up after she added a second line......
*666,SEND 😎
We had a woman in one of our stores today who sat for 45 min with my Regional manager trying to make him understand why she was upset that her bill went up after she added a second line......
*666,SEND 😎
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disturbed1 said:
nahh....that's too many functions for one code. I am however working on getting *666 approved. The idea is it'll actually make the customer smarter.
We had a woman in one of our stores today who sat for 45 min with my Regional manager trying to make him understand why she was upset that her bill went up after she added a second line......
*666,SEND 😎
Oh I SO got that one beat lol:
So yesterday I'm talking to Mr. oijfoijroiejrgkunsdfuwfiuonofghe (I don't know how to say it, one of those long arabic names that has at least every single letter of the alphabet in it, some of them twice) and He was upset that someone sent him a text message and we charged him 5 cents. I swear I wa...
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bizkitsngravy said:...
Oh I SO got that one beat lol:
So yesterday I'm talking to Mr. oijfoijroiejrgkunsdfuwfiuonofghe (I don't know how to say it, one of those long arabic names that has at least every single letter of the alphabet in it, some of them twice) and He was upset that someone sent him a text message and we charged him 5 cents. I swear I was on the phone with him for over ten minutes and he did not once make a definitive point. He told me he was very careful about who he gave him number out to, he didn't sign up for any sms plan, he doesnt understand why we can just allow a total stranger to send him a text message, and I could go on and on...
He was just rambeling on and on and finally I had to interupt h
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Corpo Rat said:
Maybe your Middle-Eastern friend was afraid that our somewhat overzealous friends at Homeland Security were going to zap him with a cruise missile... 😁
I've seen 14-year-old kids rack up $650+ in overages and SMS fees within a month... I don't care how 'reliable' your crotch spawn is, giving a postpaid phone to a kid that age is like giving whiskey and a pistol to a monkey.
Oh lord I've seen bills generated by kids' usage that even Bill gates would be afraid of. I'm not saying every single one can, and even if they aren't responsible for it. If parents decide to get their kids a post paid cell phone, then they should take responsibility themselves to monitor usage, or accept any pote...
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Recurring charges are usually under "Subscriptions". I think ATTWS customers have access to that tab to see if it is in fact a recurring charge. I would have been more than happy to explain anything related to e-Wallet to you. I'm sorry you had experienced a bad CSR. Too bad you didn't get me! 😁
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