B-itching about Cingular CSR
😁 Always here about the bad, just thought I would give a thanks!
A year ago I was given a plan by retention with some added perks. The perks fell off my account this billing cycle. Called 611, Rep told me things were on my account that shouldn't be there. I explained they were given as part of an offer to remain a 10yr plus customer. She researched some more apologized for removal an added a tracking code to keep straight in the future.
No one screamed or yelled and the problem was solved.
A year ago I was given a plan by retention with some added perks. The perks fell off my account this billing cycle. Called 611, Rep told me things were on my account that shouldn't be there. I explained they were given as part of an offer to remain a 10yr plus customer. She researched some more apologized for removal an added a tracking code to keep straight in the future.
No one screamed or yelled and the problem was solved.
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deltasigmatheta said:
Do I just ask for the customer retention department?
No, we won't do anything different that the rep moneyb got. If you were promised something, you'll get it.
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Um that's not always true. I've seen some reps promise stuff that we just can't give. It really sucks so much because i wana help the customer but i can't because those promises can't be done. They ask for my super but they still can't help the cust. Sucks a ton.
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