shadedpain4 said:
When we asked why she was so concerned she explained (and i quote) "i ate a hazelnut once and it gave me the retarded. I dont want to get the retarded again."

Thats just insane. People officially scare me now. 😳

BetterThanJake said:

shadedpain4 said:
When we asked why she was so concerned she explained (and i quote) "i ate a hazelnut once and it gave me the retarded. I dont want to get the retarded again."

Thats just insane. People officially scare me now. 😳

Yeah, i think she slipped a hazelnut before she came in my store.

🤣 Thats hilarious!! 🤣

i think our customersa are inhaling hazelnuts sometimes....either that or they're all just nuts to begin with.

"It gave me the retarded!" 🤣

shadedpain4 said:
I used to work for a chocolate store. A woman came in screaming about chocolate wanting to know if there were hazelnuts in them.

When we asked why she was so concerned she explained (and i quote) "i ate a hazelnut once and it gave me the retarded. I dont want to get the retarded again."

Makes you want to look her in the eye and say, "Ma'am, I sincerely doubt the hazelnuts were at fault!"

🤣

ralph_on_me said:

sunilsonia said:
😉

Doesn't cingular customer service SUCK (Like I've always been ranting)? Just a validation of stuff I've seen from a customer's point of view in the past....makes no difference if it was 2 years ago during the TDMA days or present GSM days. The New Cingular is still the same Cingular.

Internet pricing so isn't worth it. There are smart employees in some stores, I promise you. Find a salesperson to deal with, and go to the same person every time. That way you know who to yell at.

Makes no difference to me. Internet pricing can be one, their kiosks/stores will be another, and the reps still have no rats ass of what they are...
(continues)

Why do you gotta start this crap in a humorous thread?

Way to kill the fun. 🙄

JessiCSR said:
Why do you gotta start this crap in a humorous thread?

Way to kill the fun. 🙄

Because from my experiences in the past this is true! Cingular Customer Service is high on RETARD (like the originator of this post stated). Don't tell me anything man, he bought it on and so I am just merely acknowledging that yes, it sucks!

[heroic music] CAPTAIN BUZZKILL!!! TO THE RESCUE!!! [/heroic music] 🤣

Take a look at any one of the other forums. You'll be able to find a rant just like yours in each one.

Tebor0 said:
Take a look at any one of the other forums. You'll be able to find a rant just like yours in each one.

More evident and frequent for Cingular than with any of the others!
All I know is three years with T-Mobile and not had a major reason to flare up like this.

Contrast this to three months with Cingular as a Corporate A/C customer at TXU and everything
at everystep hit the roof.

You only get one chance to make that first good impression. Cingular apparently failed at this in my eyes and so I'll never go there again.

If you'll never go there again, quit coming here.

JessiCSR said:
If you'll never go there again, quit coming here.

Ever heard of the 5th Amendment? Freedom to speak and communicate.

I keep an eye on what is going on in the wireless industry and whenever I feel I can provide CONSTRUCTIVE as opposed to DESTRUCTIVE criticism, then you should take it that way and provide feedback to your higher ups about they could make the CSR experience for the customer more user friendly because currently it's not!! It's anything but Customer friendly!

Cingular will not be the largest carrier just by having acquired AT&T and then implementing such retarded policies, thus reducing any possible way for CW to benefit from the merger. It's like you all will be turning...
(continues)

The 5th amendment doesn't necessarily apply on a privately owned forum. Of course it would have to be the site owner who tells you to stop. 🙂

Sunilsonia *cough* It's the 1st amendment, idiot.


The 5th amendment is where you don't have to say anything when inquired by a lawyer or police officer, etc.

Get your Constitution straight.

And Tebor0 is right. Public forums that are privately owned (i.e. This one) reserve the right to allow what they will to be talked about.

JessiCSR said:

....And Tebor0 is right. Public forums that are privately owned (i.e. This one) reserve the right to allow what they will to be talked about.

If he is right, then I have every right to talk slop about Cingular just extend awareness to customers out there to prevent them from such a dire waste of time of porting their own precious phone #s to Cingular when the service overall is better elsewhere. Think of it as providing justice to the customers out there looking for somewhere worthwhile to get service from. Actually come to think of it, I don't need to be doing this because Cingular CSR's are doing SUCH A GOOD JOB OF IT ON THERE OWN....Kudos folks, you're corrupting the Wireless market...
(continues)

That's not what I mean. 1st amendment or not, any forum reserves the right to say "STFU banned" to whomever they wish, for whatever they wish.

And get over yourself. you cry and whine when we talk slop about your company (be it true or not) but then you come in here and do it to us. Get over yourself, and Get out.

This is getting beyond dumb. Each and every company could use an improvement in customer service. This is something that will never change due to the fact that CSRs are still only human.

Posting "xxxxx" company sucks does nothing but add gas to an already started flame war and it's getting quite old.

I understand that you may work for or may be a customer with T-Mobile so in your eyes it's the best choice... Kudos.
There are millions of other people who either work for or are a customer themselves who think the same as you only with a different company.


My point? Let's use facts (and avoid the whole "get your facts straight" attack) and discuss different choices without attacking the other.

yes. PLEASE.

i feel a group hug coming on 😁

Hands where I can see them! 😲

Dont look at me Tebor, that was Jess....

She's speechless! 😲

AHH! My face disappeared! C_C;

JessiCSR said:
AHH! My face disappeared! C_C;

Thats even worse than hands disappearing!

AHHHHH.....This post allows html, apparently. Any time i do the Greater than or less than symobols, it eats anything after it. Stupid HTML xD

Tebor0 said:
This is getting beyond dumb. Each and every company could use an improvement in customer service. This is something that will never change due to the fact that CSRs are still only human.

Posting "xxxxx" company sucks does nothing but add gas to an already started flame war and it's getting quite old.

I understand that you may work for or may be a customer with T-Mobile so in your eyes it's the best choice... Kudos.
There are millions of other people who either work for or are a customer themselves who think the same as you only with a different company.


My point? Let's use facts (and avoid the whole "get your facts straight" attack) and discuss different choices without attacking the other.<

...
(continues)

It's not that, you are just annoying as hell. Go back to your own forum and rant about how cingular sucks there. 🙄

If I was in denial I would have become a carbon copy of yourself and flamed everyone but Cingular.

Instead I said that everyone needed improvement. There is a difference. 🙂

sun; it ain't the reps, its the company itself -- its is simply swamped by the sheer numbers of people moving in, the retail reps are swamped due to the season and the influx of attws customers, and Cingular systems and infastructures are simply not in place to handle the volume or provide training or even effectively disseminate policy information consistently across the company.Company policy isn't retarded it is simply not proactive. Sun, your frustration may be valid, but your communication skills are not up to the task of inspiring overworked overwhelmed customer service staff to provide you with service over and above what amounts to the quick answer or easy path.

ok you made your point many times can we move on? this thread was meant to be humourous not a rant about how you dont like cingular.Yes it seems like you have had more than your fair share of issues, you cancelled service correct? If that is the case and feel better about cancelling it is past tim for you to move on and stop being a killjoy. Its time to move on, simply because there are numerous other customers who like/love cingular service and the customer service that they receive

Again. You'll find the same opinion from someone else for a different company.

This thread has become a lost cause lol.

bizkitsngravy said:
This thread has become a lost cause lol.

Cingular's own actions are responsible for this reaction.

Well Jesus Christ. If you are happy with T-Mobile, stay with T-Mobile and quit stirring up $h1T on other wireless company forums.

Since you've experienced Cingular and it didn't work for you, I'd suggest you put in your two cents and go away.





Oh wait! You've already put in more than your two cents...

Once upon a midnight dreary, fingers cramped and vision bleary....said the worn down, pooped out CSR with a 502 second handle time today-ouch! As much as I like working for T-Mobile, and I support the company and all, and 99.9% of customers I talk to are very nice and level headed...I've never said something like this at all in any forum and I've bit my tounge so hard today I can taste blood....So I believe everyone is entitled to their first "CUSTOMERS F@#$ING SUCK" rant. whew..got it out, I feel better 😁

for the woman who kept me on the phone for 40 minutes explaining to me her charges on her own bill with a nasty attitude disputing I don't know what the hell what then making her payment in full for $220.00--wtf? what was your quest...
(continues)

bizkitsngravy said:

For those of you (and you know who it applies to) that don't speak-a-english, let me get a translator! Don't waste my time for 15 minutes trying to tell me what your phone number is because by the time I teach you the difference between the letter "r" and the letter "l" I'll have gotten confused as you are! We appreciate the effort in your trying to speak the language, but please...ask for help when you need it. *slap* (and no, having the letter 9 in your phone number doesn't mean we're trying to kill you)
😁

Oh yeah, I hear this one! We get tons of misguided Spanish line calls (which basically means, since the customer completely missed the prompt IN SPANISH to press 4 to talk to...
(continues)

Oh yeah, and a SLAP to the indirect dealer who calls in to change the IMEI in an account because the customer returned a phone as defective within buyer's remorse, and wants to change the SIM as well--WTF? I know if he does this he'll be back on the phone at the end of the day for a SIM reuse and the customer has to reprogram his numbers, and no, I won't be able to resend those ringtones the customer downloaded for a while until the provisioning is complete--MORON!

lol aye..indirect dealers can be our friend and they can be our worst enemy.

I ripped one a new @$$ hole the other night-oo the guy pissed me off so bad! I was off the phones doing floor support and when we do that we have "supervisor rights" so with that comes handeling escalations...Dealers know it is a HUGE no-no to escalate to a cs supervisor.

What pissed me off to begin with is he was trying to put on a show for the customer because the guy was standing right in front of him. Instead of reaching down and grabbing those little things we call balls, and telling him yourself why after being suspended 8 out of the last 12 months for non-pay, and being late the other 4, your 4th line is going to be a $250.00 deposit.

Don't you dar...
(continues)

Should've told him "Sure we'll bend over backward for a customer, what we WON'T do is bend over FORWARD!" That'd shut him up... 😳

Aleq said:
Should've told him "Sure we'll bend over backward for a customer, what we WON'T do is bend over FORWARD!" That'd shut him up... 😳

🙂
*bizkits takes out notpad a jots down for future use*

bizkitsngravy said:

Aleq said:
Should've told him "Sure we'll bend over backward for a customer, what we WON'T do is bend over FORWARD!" That'd shut him up... 😳

🙂
*bizkits takes out notpad a jots down for future use*

Just make sure Quality isn't listening... 🤭

good point...but quality can't score escalations, or so I've been told. Plus if the call was transferred to my desk, as this one was, I wasn't signed in, but the phone line still works and I still can use every program offline. Calls cannot be monitored if you're not signed in. mua ha ha ha 😉

Yeah, that no listening to escalated calls thing is a lifesaver--not that I'd count on such a thing personally, of course, as I would never EVER be rude, curt or short with a customer, oh no not me... 😉

LOL yeah ya got to be careful with that 2nd one though I actually said that to a cust once (I was having a very bad day) and he called me on it and stated to speak fluent Japanese 😳 😕

That's when you think fast and start spouting gibberish--when the customer calls you on it you say "You mean that's NOT Japanese?! I ought to get my money back from that school..." 🤣

That whole having a dealers tell customers that they have to get new phone number used to be a really big problem for AWS because the Upgrades to give as much commision as new lines. Of course AWS nipped that in the bud when they stopped paying out ANY commission if they did that 😈 CC sends a feed back forum with both old and new number and bye bye commisson check. It makes you feel just a little better after that hour and a half call trying to fix their bill get their numbers corrected and appologizing. About a month after they stopped giving the dealers commision for those (right around when the commission checks came out) The phantom churns stopped.

sunilsonia said:Because from my experiences in the past this is true! Cingular Customer Service is high on RETARD (like the originator of this post stated). Don't tell me anything man, he bought it on and so I am just merely acknowledging that yes, it sucks!

I would LOVE to have you say that to my face. I am a CSR for Cingular, and I know what the f### I am doing, you piece of crap. Not one person in this call center in Tulsa OK has gotten ANY displinary action for lying to a customer.

I only have a few problems with customer service, but it's not them it's what they're told.

1. Sending them in to a store to do exception upgrades. Most agent's can't do them.

2. Sending them in to a store to pay with cash. Agent stores can't do that either.

3. Sending them in to a store to exchange a phone purchased online or via tele-sales. Nope, can't do that either.

So basically, agent stores can't do a lot and customers don't usually know when they're in an agent store because they don't read the door. I've only had one other beef with one dude over an IVR issue cus he was rude to the customer (a cute one too) when the IVR failed and transfered her into CS. She had to wait 6 minutes to get in, then he told her some BS a...
(continues)

ralph_on_me said:
I only have a few problems with customer service, but it's not them it's what they're told.

1. Sending them in to a store to do exception upgrades. Most agent's can't do them.

That one's avalid beef. What I do is check with the agent first, to see if they'll do it, before sending a customer there. Main reason auth dealers hesitate to do that is because of the lower commission for the sale.

coldsteel said:

ralph_on_me said:
I only have a few problems with customer service, but it's not them it's what they're told.

1. Sending them in to a store to do exception upgrades. Most agent's can't do them.

That one's avalid beef. What I do is check with the agent first, to see if they'll do it, before sending a customer there. Main reason auth dealers hesitate to do that is because of the lower commission for the sale.

Yup, we're actually not allowed to do it according to our Account Exec for my company. Others may be able to, but we hella can't. There's no option in POS for us to do it at all, the cost is secondary but also valid. If I sold a Nokia 6230 as an...
(continues)

That's hella lame 🤣

Actually the dept that the person is talking about is seperate from cust service. What the originator is talking about is the SALES dept not CUSTOMER SERVICE

"Actually, we just don't provide handouts to absent-minded customers. 😉 "

ow.. 😢

lol 😁 🤣

Oh you liked it 😉

Vox Dei said:
Oh you liked it 😉

😳 😳 😳 🤣 😲 😳

🤣

JessiCSR said:
I see dumb people...they're everywhere, walking around like regular people...they don't know they're dumb.

I love that quote.

'Here's your sign'...

Yes there is- I did it for a while too...2 weeks, m-f 8-5 and they teach you the basics when it comes to systems and policies, but it's more about sales stratagies and putting together packages, and making suggestions to customers wanting to buy phones. Each call starts with "what we do here at telesales is run a brief application, talk about some pricing plans and phones, and complete your order". They ask you to try your best with customer service scenarios, and what I've been told lately, as I still have some friends that work there-telesales has been handeling a lot more customer service calls than they should, and quota goals have gone though the roof. The telesales reps are NOT trained like cs reps in the slightest!

If you speak wi...
(continues)