NO MORE FREE PHONES TIME FOR EBAY.............
I keep seeing reps and other people bitching about customers wanting free phones. Why do you care? Does it take money from you guys?
They keep comparing it to cable companies and car dealerships and other stupid things like that. Well it is true cable companies don't give you free tv's, but they don't lock you into a contract either. You can leave at any time with no termination fee. Satellite tv from what I understand makes you sign a contract, but they give you free equipment. I for one would not mind paying full price for a phone if I would not have to sign a contract. I do not think it is bad for a customer like me who pays 100 dollars a month, 2400 dollars every 2 years to get a 139 dollar phone for free. It doesn't hurt you or...
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They keep comparing it to cable companies and car dealerships and other stupid things like that. Well it is true cable companies don't give you free tv's, but they don't lock you into a contract either. You can leave at any time with no termination fee. Satellite tv from what I understand makes you sign a contract, but they give you free equipment. I for one would not mind paying full price for a phone if I would not have to sign a contract. I do not think it is bad for a customer like me who pays 100 dollars a month, 2400 dollars every 2 years to get a 139 dollar phone for free. It doesn't hurt you or...
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Ohh no.. free phones for a contract is fine with me... as im sure it is for most people... whats upsetting is the people who want a free phone for nothing, or as a sign of loyalty.. but dont want to sign a contract
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The particular post you are talking about was.... pointless... or not worded right...
We will never stop offering free phones, for the same reasons you pointed out... It's always good to provide a good deal to our customers and it's a great way to bring on new customers... What most reps complain about on here is customers who complain they deserve a free phone... upon further investigation you find out it's not just a free phone they want... it's a $500 phone for free that they want... that we just won't do...
Rest assured though, most reps are for free phones... At Cingular we currently offer 4 last time I checked... and we are always for giving you the free phone... Just not the Razr... 😉
Once again, i give the post the be...
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We will never stop offering free phones, for the same reasons you pointed out... It's always good to provide a good deal to our customers and it's a great way to bring on new customers... What most reps complain about on here is customers who complain they deserve a free phone... upon further investigation you find out it's not just a free phone they want... it's a $500 phone for free that they want... that we just won't do...
Rest assured though, most reps are for free phones... At Cingular we currently offer 4 last time I checked... and we are always for giving you the free phone... Just not the Razr... 😉
Once again, i give the post the be...
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What you think we make you sign a contract for a phone. Hello, wake up smell the ovaltine.You could come to us with a unlocked phone,new phone,used phone, and theree is still a contract.Its for the Service plan and minutes on that plan.
We carry phones strictly as a courtesy for the custoers who may want a new phone or who can't get a used phone someehere else.
The reason you don't sign a contract with cable companies is this.the government considered wireless phones a LUXURY, not a neccesity, so we get no subsidies, or reimbursements from them like cable companies ,and home landline services.
So yeah you want minutes, with or without rollover, you want nights and weekends ,you want mobile to mobile, then you signa contract, then...
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We carry phones strictly as a courtesy for the custoers who may want a new phone or who can't get a used phone someehere else.
The reason you don't sign a contract with cable companies is this.the government considered wireless phones a LUXURY, not a neccesity, so we get no subsidies, or reimbursements from them like cable companies ,and home landline services.
So yeah you want minutes, with or without rollover, you want nights and weekends ,you want mobile to mobile, then you signa contract, then...
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ACTUALLY, if you come in with your own equipment, you only need to sign a contract if you want a promotional item, like Unlimted mobile to mobile. you would still get the day/night minutes.
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Plans aren't offered like that at the retail level anymore. There is no option via POS for a rate plan with no mobile to mobile, thus a one year contract is the minimum. I think they did it for something related to the migration stuff.
Gravy, we do offer free phones with @ a $150 value to people when they get a contract. People just don't realize how much the "free" phone they're getting it worth, and then the drama occurs when they break it and we can't offer a discount.
Gravy, we do offer free phones with @ a $150 value to people when they get a contract. People just don't realize how much the "free" phone they're getting it worth, and then the drama occurs when they break it and we can't offer a discount.
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ralph_on_me said:
Plans aren't offered like that at the retail level anymore. There is no option via POS for a rate plan with no mobile to mobile, thus a one year contract is the minimum. I think they did it for something related to the migration stuff.
In telegence, the non-m2m plans are available. i guess my comment would vary by market then 😕
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Yeah, I figured you guys still had them in Care and Telligence, but they're way gone from POS 😁 It's to keep the peons from screwing up.
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🤣 If you sales dudes and dudettes holler as us in CS, we can get those non-UMM plans done for you.
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I know you have to sign a contract at first no matter what, but after the contract is up you get your phones on ebay and never sign again. I have been with att for six years first one on a contract 5 years month to month...
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God, the more I read your posts Debit I keep on coming to the same conclusion over and over and over again... you're one hateful little rat man aren't you.
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Why do you keep coming after the guy?
if you're an area manager, or a customer care rep, or the CEO of cingular or whoever you claim to be, we might have to report you for purposely targeting a member in your flames.
if you're an area manager, or a customer care rep, or the CEO of cingular or whoever you claim to be, we might have to report you for purposely targeting a member in your flames.
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Are you crazy. This is a business and we are here to make money. just because you are a consumer does not mean you are entitled to free anything. We have what we have and if you do not like it you can go somewhere else. We as a company do not make hardly any money off of selling cell phones, sometimes we even lose money, our money is made off of the service and thats the main reason why all our phones don't come for free.
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I can see his point...If I was with a company for 6 years and needed a new phone, I woud hope they'd offer one to me for free. Contract or not, it should be an option.
What a lot of people don't understand is how much phones a really subsidized in cost, and when a new phone is issued, revenue turnaround is based on the subsidy of the phone, and past profits are not really calculated into the future equation. I know that sounds just terrible. It has nothing to do with not appreciating your customers, but they have to be fair, too and not give special treatment. You are off contract, but have been off of it for 5 years. Someone else may be off contract but just for their first time and they'ce only been on board for 1 year. Technically, yo...
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What a lot of people don't understand is how much phones a really subsidized in cost, and when a new phone is issued, revenue turnaround is based on the subsidy of the phone, and past profits are not really calculated into the future equation. I know that sounds just terrible. It has nothing to do with not appreciating your customers, but they have to be fair, too and not give special treatment. You are off contract, but have been off of it for 5 years. Someone else may be off contract but just for their first time and they'ce only been on board for 1 year. Technically, yo...
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How often do customers change their satellite receiver?
In the wireless industry people believe they are entitle to a FREE phone every year upon renewal of their agreement regardless of what rate plan they have.
The companies do make concessions to profitable customers at least with ATTws we did and that's pretty much the reason Cingular focused on the purchase to obtained the profitable roster.
I must admit that Cingular wasn't ready for such clients as many are leaving us for Verizon because at the time of migration the incentives offered to such clients are not there.
Thursday I was informed that a new group will be formed similar to the HVC (High Value Customer) that will focus on targeting profitable customers to migrate. Si...
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In the wireless industry people believe they are entitle to a FREE phone every year upon renewal of their agreement regardless of what rate plan they have.
The companies do make concessions to profitable customers at least with ATTws we did and that's pretty much the reason Cingular focused on the purchase to obtained the profitable roster.
I must admit that Cingular wasn't ready for such clients as many are leaving us for Verizon because at the time of migration the incentives offered to such clients are not there.
Thursday I was informed that a new group will be formed similar to the HVC (High Value Customer) that will focus on targeting profitable customers to migrate. Si...
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jUST DON'T PULL THE SAME **** HVC PULLED BEFORE MERGER,GIVING THE DAMN FARM AWAY,W/OUT RENEWALS, THAT CUTS THE BALLS OFF OF REPS,AND NOTHING TO WORK WITH, DON'T SCREW THE REP TO KEEP 1 CUSTOMER
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It has been announced officially.
5 call centers will lead the new HVC Save Team: Anaheim Hills, Orlando, Austin, Sacramento, and Oklahoma.
I know this call centers have been the most profitable for the company pre/post merger.
I don't know the details but I am hoping that we don't give the farm away.
5 call centers will lead the new HVC Save Team: Anaheim Hills, Orlando, Austin, Sacramento, and Oklahoma.
I know this call centers have been the most profitable for the company pre/post merger.
I don't know the details but I am hoping that we don't give the farm away.
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ERRRRRRR
Wrongo!!! The HVC Call Centers are going to be the same as the CSE Call Centers. Harrisburg is not on that list and its a CSE Call Center.
Wrongo!!! The HVC Call Centers are going to be the same as the CSE Call Centers. Harrisburg is not on that list and its a CSE Call Center.
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High Value Customer.
Its not something that is advertised though. More or less if you spend alot of money with and pay your bill, we will do a little bit more for you than we would for a 29.99 customer that is always in collections.
Its not something that is advertised though. More or less if you spend alot of money with and pay your bill, we will do a little bit more for you than we would for a 29.99 customer that is always in collections.
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I think what sometimes is frustrating for us as care reps is that many customers will call in once a year and want a free phone. They argue that we give free phones to new customers so they should get them as well. What these customers fail to remember is that they too received a free phone at POint of Sale, A previous post was very correct in that we offer the sale of wireless phones as a courtesy, we are not in the wireless phone industry, we are in the wireless serivce industry. Once you are a customer, most companies, i know attws and Cingular will offer discounted equipment pricing once every 12 months. With the discounted pricing, it gives the customer the option of what type of contract they want for their equipment purchase (does not...
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sarahjae said:
1 year serivce agreement pricng with a small diso**** off of retail price,
Gosh, I love it when nanny software hits the typo... 😲
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We have a great saying on our team: "Customers who want everything FREE are like School on Sundays: NO CLASS".
They:
A)they deserve everything for free just bc they are an existing customer,
B)think you're getting a huge commission off the phone, so THEY want to be the winner of the scenario,
C) want a top-of-the-line phone and no longer are happy with the Nokia 6010s or Sony/Eri 227s for free,
D) complain about their previous phone "never working" and that its a piece of sh!t, yet they got that one for free too,
E) goes on and on and on and gets old and older and older.
However, a slim % of the customers upgrading are truly model customers that have a revenue generating rate plan(s), pay on time, cause minimal costs to compan...
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They:
A)they deserve everything for free just bc they are an existing customer,
B)think you're getting a huge commission off the phone, so THEY want to be the winner of the scenario,
C) want a top-of-the-line phone and no longer are happy with the Nokia 6010s or Sony/Eri 227s for free,
D) complain about their previous phone "never working" and that its a piece of sh!t, yet they got that one for free too,
E) goes on and on and on and gets old and older and older.
However, a slim % of the customers upgrading are truly model customers that have a revenue generating rate plan(s), pay on time, cause minimal costs to compan...
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"However, a slim % of the customers upgrading are truly model customers that have a revenue generating rate plan(s), pay on time, cause minimal costs to company (ie constantly calling in to Care bc they dont take ownership and read manuals, brochures, or bill disclaimers)***
***and do in fact deserve a free phone, but not without a contract 😎
***and do in fact deserve a free phone, but not without a contract 😎
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I think people paying full price for equipment and not having a contract is the best idea, Europe has gone in that direction in some cases and it has been far more successful.
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Liam20 said:
I think people paying full price for equipment and not having a contract is the best idea, Europe has gone in that direction in some cases and it has been far more successful.
I can say that I don't mind that idea. You pay for what you get. If you pay nothing, don't expect anything!!! People need to realize that free phones are suck phones, and as long as they "upgrade" to these POS phones, they will never be able to use their wireless service to it's fullest extent! Some of them are good, I'll admit...maybe three our four of them in history. My thought is, free phones to acquire the customers, discounted (but not free) upgrades to keep them. Free phones are already fading, and I for one welco...
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