Agent Debit
Could someone please tell me which Call Center Agent Debit is based out of. I'm an Operations Manager and based upon the rubbish I see him post, I need to go over his QA's to see if he's actually like this to the customer. I may have my own opinions for many things but his overall negativity towards our customers is disheartening and its this kind of attitude that directly affects our churn and our overall customer satisfaction. We at Cingular need to work especially hard because with the migration issues and customer's not understanding completely why they need to migrate their service over to the New Cingular, our Customer Care reps need to be able to explain why this is happening and how its going to be of benefit to them all the while...
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Apparrently my last message was offensive?!? Anyway, DEBIT, if your not happy with your job, find something else to do....stuntdouble,crashtesting, Kevorkian test subject, etc... 😁
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Re: Those were the days....
by Dan717 Thursday, 9:06 AM
That I think is the biggest crock of sh!t I've ever heard. What kind of justification is that... because over head is lie thats an excuse to lie to a customer!!!! I'm a care rep with ATT/Cing and I never send a customer to the store's anymore unless they have to buy a new SIM card. Its the stores that help create the churn because they are either ignorant as hell or they are all sweet and nice and lie through their teeth to sell the deal. Then its my job to fix it... and sometimes I can't.
SO dan which is it are you a care rep as you say sometimes or are you a MO as you told Debit to scare him off, i can stand people like you
by Dan717 Thursday, 9:06 AM
That I think is the biggest crock of sh!t I've ever heard. What kind of justification is that... because over head is lie thats an excuse to lie to a customer!!!! I'm a care rep with ATT/Cing and I never send a customer to the store's anymore unless they have to buy a new SIM card. Its the stores that help create the churn because they are either ignorant as hell or they are all sweet and nice and lie through their teeth to sell the deal. Then its my job to fix it... and sometimes I can't.
SO dan which is it are you a care rep as you say sometimes or are you a MO as you told Debit to scare him off, i can stand people like you
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Sounds like a care rep w/ about 3 months under their belt, am I right?
You can tell us we won't judge you. 😁
You can tell us we won't judge you. 😁
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No I have been with the company for over a year and am a Rez rep not care,
why by the way would you think that i am that new, oh and as well i dont know if you read the post that came as repiles to this one but DAN717 was not to, shall we say nice to Debit, and i feel the same way you do that people should be able to post on this site w/o hassal, and DAN 717 is just here to give some one a whole lot of trouble, and i dont like it
why by the way would you think that i am that new, oh and as well i dont know if you read the post that came as repiles to this one but DAN717 was not to, shall we say nice to Debit, and i feel the same way you do that people should be able to post on this site w/o hassal, and DAN 717 is just here to give some one a whole lot of trouble, and i dont like it
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you still don't make any f***** sense. Have you ever heard of per capita? From your logic or the logic you express through your limited typing skills... yeah I feel like being ass this morning... Cingular is gonna take over VZW because VZW loses customers every quarter. Yeah, well so does Cingy... and Cingy is losin them at a much higher rate than VZW.
That I think is the biggest crock of sh!t I've ever heard. What kind of justification is that... because over head is lie thats an excuse to lie to a customer!!!! I'm a care rep with ATT/Cing and I never send a customer to the store's anymore unless they have to buy a new SIM card. Its the stores that help create the churn because they are either ignorant...
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I have been considering my reply to this thread for a while, as not to offend Opps. 🤣 Personally I like Debit he seems very intelligent, not that I always agree on his opinions. Maybe if there were more reps like him ATTWS wouldn't of lost their shirt.
I would love to be the lawyer who represents him in is unlawful termination case. First off this is not a Cingular site. Secondly although you do consent to monitoring on company equipment that does not mean the information obtained in a public forum can be used against an employee. What's to stop them from posting from home? Thirdly there's a thing called the 1st amendment.
Anyone who takes anything posted here as the udder truth, shouldn't.
I could post all day Cingular sucks ...
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I would love to be the lawyer who represents him in is unlawful termination case. First off this is not a Cingular site. Secondly although you do consent to monitoring on company equipment that does not mean the information obtained in a public forum can be used against an employee. What's to stop them from posting from home? Thirdly there's a thing called the 1st amendment.
Anyone who takes anything posted here as the udder truth, shouldn't.
I could post all day Cingular sucks ...
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I have no problems with the personal attacks that take place here,i personally find it funny that there are that many children with access to computers, however telling some one that you are going to or are in a place to fire fire them from their job is not cool.
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Debit works at the call center in YouMustBeCrazyIfYouReallyThinkSomeoneIsGoingT oTellYou, Texas 🤣
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matty_719 said:
Debit works at the call center in YouMustBeCrazyIfYouReallyThinkSomeoneIsGoingT oTellYou, Texas 🤣
🤣 🤣 🤣 🤣 🤣 🤣
I Love this!!!!!!
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I called the Bothell call center and asked for Agent Debit and they'd never heard that name before. Weird...
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I tried calling Victoria's Secret and Agent Debit isn't there either... Gosh!
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well, he's not at Wal_mart either....for some reason I don't think that Agent Debit is his real name...hmmmmm. 😕
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My real name is pizpiz80... Says it on my driver's license... lol. I've been thinking of changing it to Napolean Dynomite though. 😁
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that's okay...my real name is Ruprecht Johnston Alabastar the 3rd. pretty gay huh? 🤣
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pizpiz80 said:
My real name is pizpiz80... Says it on my driver's license... lol. I've been thinking of changing it to Napolean Dynomite though. 😁
The mexican guy in napolean dynamite- I work with his twin brother. I'm not kidding they are identical twins, and he gave us all copies of the dvd when it was released...its scaaaaaary! lol
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I know this has nothing to do with this thread BUT ......oh my God, I love Napolean Dynomite.... I would so do him! j/k lmao! I love a man w/ his skills!
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If you wanted...I could be Napoleon Dynamite but i'd rather be Kip... 😁
j/k
j/k
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Dear Dan717,
I think he works at the Virgin Mobile call center here in Peekskill, Nevada.
Yeah, I think I sit right behind him because I saw the phonescoop web site over his shoulder the other day. He was sitting there laughing his a-hole off at all the people that posted to this thread.
Anybody that reads this forum and thinks that the crap spewed on here is the "official" Cingular or Verizon word is and idiot plain and simple.
The dingleberry probably doesn't work for Cingular and probably doesn't even work in the wireless industry. He or she just likes stirring up trouble on these forums. They have a term already for that - troll.
I think he works at the Virgin Mobile call center here in Peekskill, Nevada.
Yeah, I think I sit right behind him because I saw the phonescoop web site over his shoulder the other day. He was sitting there laughing his a-hole off at all the people that posted to this thread.
Anybody that reads this forum and thinks that the crap spewed on here is the "official" Cingular or Verizon word is and idiot plain and simple.
The dingleberry probably doesn't work for Cingular and probably doesn't even work in the wireless industry. He or she just likes stirring up trouble on these forums. They have a term already for that - troll.
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Figures, I knew there was something wrong with him and you just figured it out!
He's Canadian! That explains everything.
Just kidding - LOL
He's Canadian! That explains everything.
Just kidding - LOL
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I know exactly where he works. He has posted it before. No one is going to tell you though. It would be very hard however for you to find out who is posting what, unless the moderator was to tell you what his IP address was. Dan, I seriously doubt you have control over anyone at Cingular or anywhere else for that matter. Not only that, you seem almost schizophrenic. One minute you are praising Verizon and the next you are claiming Cingular is the best. You seem to be in here attacking anything that moves and I have already reported you to the moderator for your unwarranted insults towards me. I would recommend anyone else who has been insulted to do the same. Dan's posts are 100% worthless.
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It took me two minutes of searching to find where Agent is from. As far as finding out who is logging in at their place of work, it would be very simple to determine who it is once the location is found. Where I work, the IT folks are so anal that it bogs down the computer performance with all of their spy ware. A simple keystroke recorder would do the trick.
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RFEng said:
It took me two minutes of searching to find where Agent is from. As far as finding out who is logging in at their place of work, it would be very simple to determine who it is once the location is found. Where I work, the IT folks are so anal that it bogs down the computer performance with all of their spy ware. A simple keystroke recorder would do the trick.
So touching, that people are so concerned about me, it does the heart good!!!
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If it were really someone from Cingular they would not ask where you are from they would just find out for themselves.
Probably someone you made mad in the past.
Probably someone you made mad in the past.
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I tell the truth, whether people want to bleive it or not, and i don't give a crap, if they do or not.Bottom line is the person can either get told the truth by me, or get misinformed and pissed off later.
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I'm with you on that one. It's not our job to just tell a customer something to make them feel better. It's our job to tell them the TRUTH.
I am always truthful with my customers. Am I nice about it? Not always. But I always tell my customers the truth. It's a bad reflection on myself, Cingular, and my employer if I don't.
I am always truthful with my customers. Am I nice about it? Not always. But I always tell my customers the truth. It's a bad reflection on myself, Cingular, and my employer if I don't.
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Well, If threads were closed in this forum. That last post would of made a fairy tale ending. 🤣
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I'm not going to comment on Agent Debit himself because I honestly don't have an opinion but I'd like to comment on this post.
I'd like to mention that I admire your effort to improve customer service and attempt to weed out what you think are bad employees but your method is wrong.
For all anyone knows you could be an Operations Manager Dan717, but you went about this completely wrong. For one this is a public forum and unless you can find that he's posting while at work you cannot do anything about his comments. Even then… restricting his access and probably some coaching would likely be the result.
Secondly this should not have been made as a public post. You had the option to contact a moderator or send a private messag...
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I'd like to mention that I admire your effort to improve customer service and attempt to weed out what you think are bad employees but your method is wrong.
For all anyone knows you could be an Operations Manager Dan717, but you went about this completely wrong. For one this is a public forum and unless you can find that he's posting while at work you cannot do anything about his comments. Even then… restricting his access and probably some coaching would likely be the result.
Secondly this should not have been made as a public post. You had the option to contact a moderator or send a private messag...
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