CINGULAR PAY ?
Im a blue to orange rep. I am inquiring on cingular pay. We have had alot of rumors going around that our pay is going to be dropped because of the cingular aquisition. One of our trainers went to Chicago for cingular training, and advised us that there reps are started off and only $10.00 per hour. Is this true? Also at ATT we have a 10% night differential, would this change? Does anyone have anymore insight on this, or know what the change, if any would be? Thanks in advance.
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All blue reps were guaranteed their currently salary and benefits thru 2005.
The only thing that isn't guranteed, based on the last info I had, is that you won't be laid off after 12/31/04.
It's already been announced that some cuts are coming, but not in the front line customer service area. I figure that a lot of behind-the-scenes people, where there's a redundancy of job functions, will be the first to go. (just my thoughts of course...i could be wrong)
The only thing that isn't guranteed, based on the last info I had, is that you won't be laid off after 12/31/04.
It's already been announced that some cuts are coming, but not in the front line customer service area. I figure that a lot of behind-the-scenes people, where there's a redundancy of job functions, will be the first to go. (just my thoughts of course...i could be wrong)
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at our store in boca raton fl, they're cut our pay 20% and asked us to work for free a couple times during the holidays. This has been reported.
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I just realized that I might not have actually addressed your questions/concerns.
Here at our call center, we have heard those same rumors about cutting pay and shift diff. But if you think about it, Cingular doesn't stay open late at night, so maybe that's why they don't have shift diff.
Another RUMOR that I heard last Friday is that our call center, which is currently open from 6am-1am Central time, might be going to 5am-11pm and closed weekends. We just recently started being open on Sundays.
I figured that Cingular would adopt AWS' 24/7 policy since they've doubled their customer base.
Here at our call center, we have heard those same rumors about cutting pay and shift diff. But if you think about it, Cingular doesn't stay open late at night, so maybe that's why they don't have shift diff.
Another RUMOR that I heard last Friday is that our call center, which is currently open from 6am-1am Central time, might be going to 5am-11pm and closed weekends. We just recently started being open on Sundays.
I figured that Cingular would adopt AWS' 24/7 policy since they've doubled their customer base.
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the pay policies seem to be governed by the call center and the agreement with the CWA since cingular is union. not sure about ATTWS
at our call center we get SD(shift differential) after 8pm until you log off for the night. cingular call center BTW.
the pay scales depend on work exp and education, but overall what i have seen is that with the union, as the cost of living pay increases so does the starting salaries. so those reps who have been here for 2 years don't seem to get paid much more if not less than the new hires. kinda stinks but its part of the contract with the union.
we get 17 days of off time so im not complaining and although the heath dental and vision insurance isnt free, it is the cheapest i have ever seen in my ...
(continues)
at our call center we get SD(shift differential) after 8pm until you log off for the night. cingular call center BTW.
the pay scales depend on work exp and education, but overall what i have seen is that with the union, as the cost of living pay increases so does the starting salaries. so those reps who have been here for 2 years don't seem to get paid much more if not less than the new hires. kinda stinks but its part of the contract with the union.
we get 17 days of off time so im not complaining and although the heath dental and vision insurance isnt free, it is the cheapest i have ever seen in my ...
(continues)
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yeah, i was referring to blue to orange employees. AWS wasn't union.
Our pay increases were done annually around Feb-March, based on merit (stats, quality, etc). I'll be surprised if merit raises are given this year.
Our center is one of the 5 CSE centers and we have 2 morning and 2 night time classes going on. They are 2 week classes and train the reps on all the Cingular systems. I have several reps on my team that have gone thru the training and to say they are struggling is an understatement. They say what they were told in training isn't necessarily applying to actual calls on the floor. What a surprise!
Anyway....our PAG team in our call center were converted to SST reps until they can be CSE trained. I imagine this was...
(continues)
Our pay increases were done annually around Feb-March, based on merit (stats, quality, etc). I'll be surprised if merit raises are given this year.
Our center is one of the 5 CSE centers and we have 2 morning and 2 night time classes going on. They are 2 week classes and train the reps on all the Cingular systems. I have several reps on my team that have gone thru the training and to say they are struggling is an understatement. They say what they were told in training isn't necessarily applying to actual calls on the floor. What a surprise!
Anyway....our PAG team in our call center were converted to SST reps until they can be CSE trained. I imagine this was...
(continues)
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we start at less than $10 an hour. we do get night differential of 10% and we get sunday premium pay. (in the retail store)
we get between 4-26 dollars for a new (depending on monthly service)
we get $2 dollars for upgrades, and face value for features i.e. 2.99 text message package we get paid 2.99 in our commission.
the only problem is we get decommissioned or chargebacked for anything taken off in 6 months.
Our commission structure is bad, our base pay is bad.
hopefully for everyones sake they will adopt your pay package, but if they pay you more, then probably not.
we get between 4-26 dollars for a new (depending on monthly service)
we get $2 dollars for upgrades, and face value for features i.e. 2.99 text message package we get paid 2.99 in our commission.
the only problem is we get decommissioned or chargebacked for anything taken off in 6 months.
Our commission structure is bad, our base pay is bad.
hopefully for everyones sake they will adopt your pay package, but if they pay you more, then probably not.
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Well, I don't know what our salary structure is for our store reps. I'm in a call center, so we don't get commissions, so our start out pay is/was a bit higher. Our new reps start out at a lower wage than when I started 3.5 yrs ago.
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Trep, which call center do you work out of?
I am in Anaheim Hills and it appears there is a lot more movement in your call center than ours.
At our call center there is a lot of new hirees mostly agency temps with many becoming permanent. Depending the temp agency referral their pay is either $8.50 or $11.66 per hour.
The second $11.66 is more than what I get pay for in about 1.9 years working for company which of course I don't like or agree with.
I am in Anaheim Hills and it appears there is a lot more movement in your call center than ours.
At our call center there is a lot of new hirees mostly agency temps with many becoming permanent. Depending the temp agency referral their pay is either $8.50 or $11.66 per hour.
The second $11.66 is more than what I get pay for in about 1.9 years working for company which of course I don't like or agree with.
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