The keep me awake while nobody calls CS thread.
C'mon, I know there has an to be an issue out there that needs some Excellent Customer Service!
It's 7:31AM. I have yet to take my first call and I want to be in bed.
It's 7:31AM. I have yet to take my first call and I want to be in bed.
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today is my last day here at cingular wireless....
i'm so excited!!
not an issue, when do you think my erp ends?
i'm so excited!!
not an issue, when do you think my erp ends?
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Well congrats! (and color me a little bit jealous :p )
Your Employee Rate Plan will end in exactly 41 days.
Your Employee Rate Plan will end in exactly 41 days.
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thats an odd number, are you sure?
working in a retail co store, i tend to not be so trusting of care reps.. 😲
working in a retail co store, i tend to not be so trusting of care reps.. 😲
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No. My usual job consists of doing my job poorly while blaming the customers and retail staff. 😁
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Let's not turn this into a flame war. I'll spare you my complaints with retail if you do the same for CS.
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i'm hoping i get an irate customer so i can curse back today!
i think our job is tougher, we have to deal with customer in person.
i think our job is tougher, we have to deal with customer in person.
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I agree with you somewhat. Having to work face to face in customer service can suck hard when you get customers yelling at you. Heh.. and there's no mute or anything to pause. I've experienced it. It sucks.
Over the phone I find it's more common though because when someone is calling in to complain they don't see a person.. they just hear a voice of the company. So with that in mind it's also much easier yelling and making a fool of yourself when all you have to do is hangup when you're done. 🙂
Over the phone I find it's more common though because when someone is calling in to complain they don't see a person.. they just hear a voice of the company. So with that in mind it's also much easier yelling and making a fool of yourself when all you have to do is hangup when you're done. 🙂
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What market are you in?
All of our company owned stores are closed in Texas AFAIK.
ERP's can be converted to a regular plan. At least they can here.
All of our company owned stores are closed in Texas AFAIK.
ERP's can be converted to a regular plan. At least they can here.
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philly/north jersey.
i wish we were closed, not fair!!
i know i can convert, i actually need to merge my erp with another account i have and make my phone part of FT. i also need to do a TOS for my other ERP number cause i don't want to have to pay for his phone anymore 😁
i am becoming one of those complicated customers already! haha
i wish we were closed, not fair!!
i know i can convert, i actually need to merge my erp with another account i have and make my phone part of FT. i also need to do a TOS for my other ERP number cause i don't want to have to pay for his phone anymore 😁
i am becoming one of those complicated customers already! haha
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You guys are working today??????
OMG! That's unbelievable. All of the retail stores are closed. They knew we'd all call in sick today anyway.
My head is going to explode.
Must stop typing now.
OMG! That's unbelievable. All of the retail stores are closed. They knew we'd all call in sick today anyway.
My head is going to explode.
Must stop typing now.
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Wake up hehe I am trying to stay awake too much party hehe at a retail company store
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The calls that I do get are at most 5 min long. I'm also only dealing with a small market so my call rate is extra slow. (30 people total supporting this market from what I understand) Nothing exciting yet. Isn't too bad except the remaining time I have is spent refreshing these boards for a new post. 😕 SLOW day.
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Are you doing the Carolina markets, i am and i seem to be getting the same customers over and over again, i wonder if they think my answer will change from 5 minutes ago.
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