AT&T and Privacy
So, I hadn't read the privacy policy for some time, since I've been a long time customer of AT&T. This is obviously my problem, not AT&T's. Ignorance is not an excuse ;)
Anyway, the privacy policy states that AT&T will disclose personal information to "affiliated third parties" and to third parties requiring completion of transaction. Well, what is an "affiliated third party?" I guess we don't get a list or anything, but I discovered at least one of them on my own.
I've been getting spam from AT&T (Cingular when it had that name before) for some time now. I've spent the last 4 months aggressively trying to stop it. It finally came down to a BBB complaint and a representative accusing me of signing up with a third party.
I just disco...
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Anyway, the privacy policy states that AT&T will disclose personal information to "affiliated third parties" and to third parties requiring completion of transaction. Well, what is an "affiliated third party?" I guess we don't get a list or anything, but I discovered at least one of them on my own.
I've been getting spam from AT&T (Cingular when it had that name before) for some time now. I've spent the last 4 months aggressively trying to stop it. It finally came down to a BBB complaint and a representative accusing me of signing up with a third party.
I just disco...
(continues)
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Actually they have to remove you from the list. Because of the do not call/contact registration and all. Which does include cell phones. You may have to physically write a letter requesting it but they have to take your name off all listings.
As for you getting them as text/Media Net Alerts(? not sure what that is as I don't use Media Net) I believe you can limit the types of messages you get. Depending on your phone go into the settings for messages and media and there should be an option to stop third party messages or something along those lines.
As for you getting them as text/Media Net Alerts(? not sure what that is as I don't use Media Net) I believe you can limit the types of messages you get. Depending on your phone go into the settings for messages and media and there should be an option to stop third party messages or something along those lines.
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I'm not sure if ATT phones have a way to turn off 3rd party text alerts. ATT may code them so that they come as Administrative Texts. As long as that happens you just delete them. Make sure they are coming thru as Admin Texts so you are not getting charged for the text usage. I get them from time to time and it's not a big deal as long as I'm not getting charged for the text.
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This is really a response to both.
I know about the messaging filtering, but I haven't found where to configure it yet. The texts are not administrative, which I found out through some sniffing around. Other family members are getting these same messages in the same way and getting actual charges for them. I don't pay for them because it just deducts from my 200 messages per month.
I've been fighting AT&T over this for a while now. Tomorrow (Monday) I'll talk to AT&T about this new information I found. I'm sure the people I've spoken genuinely didn't know about this, so I, being the customer that should just be using the services, will inform them.
Anyway, the purpose of the post was to inform that AT&T does this and may claim ignor...
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I know about the messaging filtering, but I haven't found where to configure it yet. The texts are not administrative, which I found out through some sniffing around. Other family members are getting these same messages in the same way and getting actual charges for them. I don't pay for them because it just deducts from my 200 messages per month.
I've been fighting AT&T over this for a while now. Tomorrow (Monday) I'll talk to AT&T about this new information I found. I'm sure the people I've spoken genuinely didn't know about this, so I, being the customer that should just be using the services, will inform them.
Anyway, the purpose of the post was to inform that AT&T does this and may claim ignor...
(continues)
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You can have AT&T take you off all the list there are two different ways to stop them in the billing system. I am sure you have tried it bit it not tell them to look up do not solicite. If they don't want to do it ask for a manager
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Yes, they advertise AT&T promotions.
I have tried using various different ways to phrase it. I've been removed from 3 different solicitations systems, as well as had my MEdia Net Alerts reset despite it already saying I had 0 set or active.
The problem I believe I'm running into is lack of training on the part of the CSRs, and lack of actual research on the part of the office of the president (people handling BBB case). I'm sure the marketing group at AT&T knows all about the third party, but they may be the few that do.
When you tell someone to stop doing something, they are suppose to comply unless it is part of an agreement. I've not been informed of an agreement requiring me to pay for these messages, and they are not complying....
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I have tried using various different ways to phrase it. I've been removed from 3 different solicitations systems, as well as had my MEdia Net Alerts reset despite it already saying I had 0 set or active.
The problem I believe I'm running into is lack of training on the part of the CSRs, and lack of actual research on the part of the office of the president (people handling BBB case). I'm sure the marketing group at AT&T knows all about the third party, but they may be the few that do.
When you tell someone to stop doing something, they are suppose to comply unless it is part of an agreement. I've not been informed of an agreement requiring me to pay for these messages, and they are not complying....
(continues)
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