It's my job! 😁

I'm in warranty, so I don't have to deal with that. That, and we get marked down for lying if we're caught.

Yea but it's fun to mess with their heads in retail... As long as they're a fun customer. If they aren't "fun" then it's all business...

Yes, but the lies that you guys tell us sometimes spill over to us, and they bite out heads off for what you guys tell em. I.E.: free overnight shipping. We DO NOT ship overnight for free. It's $12 for 1-2 business days.

You guys??

I don't lie to customers... It's not worth having to deal with the crap that comes later to lie.

Actually, I never tell them any prices. I tell them to call and the person on the phone will explain the process and options available to them.

I love explaining that we don't overnight at ALL.
EVER.
I also love explaining that warranty sends out refurbished phones. Always. Even IF an agent at the store said they could get a brand new phone.
And that physical damage, whether it has anything to do with the issue or not, will void the warranty. And yes, I have had agents at the store argue with me about that.
I've even had a store agent tell a customer that we'd replace a lost phone "because it was malfunctioning before it got lost."
^___^ mmmmmm, makes my day. Dashing hopes.