Who bets this will happen...
I'm willing to bet a customer will ask if the new unlimited plan has rollover
And I'm willing to also bet customer care reps will say yes!
And I'm willing to also bet customer care reps will say yes!
...
I am a legacy Dobson rep. People asked all the time if the statewide unlimited included mtm or n/w. You would tell them it was unlimited and it didn't matter who they were calling or what time of day it is, but they would keep asking.
I even had an agent ask what the min prorate was going to be for a new activation. She argued with me for a good 3 minutes when I tried to explain you can't prorate unlimited.
I even had an agent ask what the min prorate was going to be for a new activation. She argued with me for a good 3 minutes when I tried to explain you can't prorate unlimited.
...
The sales doc released to reps says it includes rollover. I passed over it the first time, then thought about it later and had to go back to make sure I read it right lol
...
The Unlimited Family Talk plan is $199.99 for the first 2 lines, $99.99 for each additional.
...
No, that is not correct. The Nation Family Talk Unlimited is $199.99 (2 lines - anchor and first secondary); additional Secondary Family Talk Unlimited lines are $99.99 each (subject to normal max of 5 lines per FT group).
...
you'd be surprised what that penny can do...1 penny added to each customer's acct that AT&T has equals $650,000.00 per MONTH for the advertised "65 million AT&T wireless customers..." 😳 Why do you think the features recently went to flat-dollar amounts?
Anyone know where the line starts to collect some of this new revenue AT&T is making?
Anyone know where the line starts to collect some of this new revenue AT&T is making?
...
