w580 keys cracking....What Steps are You All Taking for the Customer?
Just wondering.
About a month ago, I helped a customer called the warrenty exchange, and they said the keys cracking was not covered.
It got really heated between them and I about that, because I figured it was a defective product issue.
What is everyone else telling their customers?
The ones I'm running into are the Pink w580's..
Thank you in Advance,
About a month ago, I helped a customer called the warrenty exchange, and they said the keys cracking was not covered.
It got really heated between them and I about that, because I figured it was a defective product issue.
What is everyone else telling their customers?
The ones I'm running into are the Pink w580's..
Thank you in Advance,
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We are having the same issues with all colors with any customer who texts a lot.
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Well we are having the same issues. Call back and get someone else. They do cover them, and at&t is aware. That person probably did not know...like half of them.
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Every customer (which is several) has been told they either need to go through insurance or if they don't have it oh well. Are you sure they are covering them?? 😕
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Wierd situation...
I'll probably try warrenty exchange again in the future and just hang up until I get someone who is Normal..
Thanks Guys...Have a good one!
I'll probably try warrenty exchange again in the future and just hang up until I get someone who is Normal..
Thanks Guys...Have a good one!
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I, as a warranty rep, was told that if there's no physical/liquid damage to the phone, that it's covered. The keys cracking are a known issue.
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imsosick1216 said:
Okay, then. So they are covered if the keys crack?
As long as that's the only physical issue, yes.
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If we call in to warranty exchange is there anything we can do other than hanging up and calling back to get this done?
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hood4 said:
If we call in to warranty exchange is there anything we can do other than hanging up and calling back to get this done?
If the warranty rep is dense/difficult, you can always escalate to a supervisor.
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Once i tried asking for a supervisor..he hung up on me...i was nice..lol
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