SAVE CALL FLOW TRAINING: HOW TO SAVE A CUSTOMER
RepCB: Thank you for calling Cingular, my name is Pseudo George Clooney and I will be assisting you today. May I please have your wireless number?
Customer: Yeah, I wanna cancel my service.
RepCB: Alrighty then, and may I ask why you wish to cancel with us today?
C: Yeah, my service sucks since the merger. Ever since you became AT&T or Cingular or the Axis Powers or whoever you are these days, my service has gotten worse, so I'd just like to cancel.
R: Alright sir, I can get that done for you today...*typing*...and are you aware that you have 180 days to restore service with us?
C: Yeah.
R: ...and that you may or may not get the same wireless number?
C: Yeah.
R: ...and that by cancelling with us today, you forfeit you...
(continues)
Customer: Yeah, I wanna cancel my service.
RepCB: Alrighty then, and may I ask why you wish to cancel with us today?
C: Yeah, my service sucks since the merger. Ever since you became AT&T or Cingular or the Axis Powers or whoever you are these days, my service has gotten worse, so I'd just like to cancel.
R: Alright sir, I can get that done for you today...*typing*...and are you aware that you have 180 days to restore service with us?
C: Yeah.
R: ...and that you may or may not get the same wireless number?
C: Yeah.
R: ...and that by cancelling with us today, you forfeit you...
(continues)
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Anyone else? I've got some free time on my hands so here's another one:
RepCB: Thank you for calling Cingular Wireless, my name is Spongebob Squarepants, and I will be assisting you today. May I please have your wireless number?
Customer: Yeah, 123-456-7890
R: And may I have the name on the account and the last four of your social?
C: Fairy, last name Godmother, G-O-D-M-O-T-H-E-R, last four 9999.
R: And how could I assist you today, Mr. Godmother?
C: Yeah, I wanna cancel the account. My contract expired a few days ago and i'm thinking of switching over to Roodypoo Wireless, they're offering unlimited minutes and early evenings starting at noon, and they're sending over a little monkey that can juggle fruit. What you go...
(continues)
RepCB: Thank you for calling Cingular Wireless, my name is Spongebob Squarepants, and I will be assisting you today. May I please have your wireless number?
Customer: Yeah, 123-456-7890
R: And may I have the name on the account and the last four of your social?
C: Fairy, last name Godmother, G-O-D-M-O-T-H-E-R, last four 9999.
R: And how could I assist you today, Mr. Godmother?
C: Yeah, I wanna cancel the account. My contract expired a few days ago and i'm thinking of switching over to Roodypoo Wireless, they're offering unlimited minutes and early evenings starting at noon, and they're sending over a little monkey that can juggle fruit. What you go...
(continues)
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If I call in and cancel, can I get a trip WrestleMania 21? 😎 Wait, now I work for Cingular's orange-only SSG! Maybe I can give myself the trip anyways... 😈
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Ummm...yeah...sure...see if you can find WrestleMania anything in the system...
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Yeah...that would be impossible, unless there is something I don't know about hiding away in the system, just waiting to be found. 😎
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