hummingbird45 said:
Yeah thats what i tell the customer to go do! But i was at a at&t sales meeting and the instructor told me of this! So i dont know if they were just saying that...but i guess as long as you dont attach the IMEI number to the account..i dont think they will ever know? 😕

not true. there is a feature code that gets added to accounts using a go phone that was purchased through wal-mart, sams or best buy if that imei was not properly sold out (stolen) but not just using it on an account.

Are you in a CARE market? I have never seen anything on TLG that shows that...

The previous two responses were wrong. If you use a go-phone on a post-paid account it will be suspended.

Go-phone IMEIs are tracked, and every time a user makes a phone call their IMEI is collected and sent to the carrier. It doesn't identify the user by the IMEI, but it is still transmitted.

Because so many sales reps have decided to break company policy and sell go-phones for post-paid service, they now have entire departments dedicated just to suspending these accounts. It does happen. I've seen it happen several times when I worked next to a Wal-Mart, and I've reported several employees for "re-education" when I see this.

lol thats funny! Yeah i dont sell a go-phone on a post paid account. But anywho so if they IMEI is not on their account can it still be tracked?

Yep, they can. Spread the word to reps too. You don't wanna be the one that sold them or told them to do that when their account gets suspended.

When you say "suspended" is the account terminated or suspended until they get the correct equipment? As a store manager I make sure my employees do not do this but I know of a lot of customers who have bought a go phone at wal-mart and this has not happened to them. I just want to make sure I have the correct info. Thanks 🙂

On the accounts I've seen they were just suspended and it was done through an automated system. You can still pull up the account and read the notes and see what system suspended it.

If you haven't seen it yet, I'm sure you will later. The first time I saw one was a year and a half ago in Dallas, and they probably look at bigger cities first. Wal-Mart go phones tend to be suspended more frequently because they watch those IMEIs closer.

I have never seen this. Especially with this new "any device" thing happening, I would highly doubt that it will continue. Such is the risk of subsidizing the gophones.

In Arizona we just got done with a trial of selling the Nokia 2610 for $40 no commit to customers with a non-functioning phone who were either

A) ineligible for warranty
B) were not provisioned for insurance
C) not eligible for upgrade.

It just ended but we helped a lot of people with this deal, and I'm sure we'll be seeing something come of it in the future.

Oh, I didn't know that. Thank you for that, luckily I haven't made that suggestion to any of my customers, I've only heard it elsewhere.