XBM... help! (looking for policy clarification)
I'm in Warranty Exchange for the blue side and I have a question regarding orange XBM.
If a customer has an active acct on the blue side and has an orange phone, is there any way they can do XBM thru orange? My gut tells me "uh, no. They don't have an orange acct" but I am just looking for 100% clarification. I just talked to a customer with an LG L1400 and told her that we don't support it here (bc it's Cingular equipment) and that Cingular's program won't support it (bc she has a blue acct, not orange). I was right, right?
If a customer has an active acct on the blue side and has an orange phone, is there any way they can do XBM thru orange? My gut tells me "uh, no. They don't have an orange acct" but I am just looking for 100% clarification. I just talked to a customer with an LG L1400 and told her that we don't support it here (bc it's Cingular equipment) and that Cingular's program won't support it (bc she has a blue acct, not orange). I was right, right?
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I am with Blue 2g customer care..i don't think this will help,but i know that a blue customer can migrate to cingular if they have already have a orange(cingular) phone. they have do it through COAM department..Customer Owned And Maintained, equipment.
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not_in_halifax said:
I'm in Warranty Exchange for the blue side and I have a question regarding orange XBM.
If a customer has an active acct on the blue side and has an orange phone, is there any way they can do XBM thru orange? My gut tells me "uh, no. They don't have an orange acct" but I am just looking for 100% clarification. I just talked to a customer with an LG L1400 and told her that we don't support it here (bc it's Cingular equipment) and that Cingular's program won't support it (bc she has a blue acct, not orange). I was right, right?
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I would refer her to the manufacturer or to a technical store if available. You can't exchange orange equipment on ...
(continues)
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Thanks. That's exactly what I did and was just double-checking myself. 🙂
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It wasn't. The customer bought it, got it unlocked, and used it on their AWS account.
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ezekiel198 said:
Since when was the 1400 availaboe for blue???
that was the issue
** Jackie
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