Is there any att wireless supervisors out there?
I am a att wireless customer and I been with att for a long time and I have a foundation accout with my work. But I was wondering if any supervisor can fix a problem that I am having at this time. I called in to customer care and I was promised a att rate plan which was great I loved it and I was also promised the media works plan that I later found out that it was a cingular plan but the rep told me I was going to get it. I then saw that I didnt receive it so I called in and they said that I can't get it. I was wondering if I can get a att plan that brings the same thing but get credited for the difference so I can get it at the same price of the media works
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long answer: we are sorry for the misinformation, no we can't credit for whatever it is you think you are entitled for, anything else we can do for you today?
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you have no chance and your story sounds kind of fishy--but by all means please call in and waste some more of your time
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maelstrom said:
you have no chance and your story sounds kind of fishy--but by all means please call in and waste some more of your time
🤣 😈 😈
I love this
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yes, unfortunatly all we can do is apologize for the inconvienance...one rep made a mistake,after all the rep is human, these type of things happen with any wireless company. no company is perfect.
sincerely
marsuns.
sincerely
marsuns.
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Exactly, that can happen, thats why if you read the company's terms and conditions there is "indemnification" policy that the company cannot be held responsible if any represenative, idrect or directly gives you false information, they only will re-rate 1 time as a courtesy, give you your available options, but it also specifically states in the the company's policies and procedures that you can only becredited for that issue one time, and no to becredited again.
A company will not continiually give you a credit for the same issue over and over.A supervisor when you ask for one, all that does is in all honestly, just something that provides laughter for the next rep, all they do is tell you the same thing.
The only real differences bet...
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A company will not continiually give you a credit for the same issue over and over.A supervisor when you ask for one, all that does is in all honestly, just something that provides laughter for the next rep, all they do is tell you the same thing.
The only real differences bet...
(continues)
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Sorry, no one can mix-and-match plans and features from TWO different companies even if there was misinformation. No one, no matter how high up the food chain they are. The magic word "supervisor" can't open THIS door. My guess is that you were offered a range of options that included BOTH old and new plans, but you "heard" only the parts that you wanted to. I run into this all the time and when I suspect that someone is fishing for "misinformation" I have scripts and cut-and-paste text to close as many doors as possible.
You'd be surprised how many customers get pissed when I tell them that I am noting their acount. Why would they be upset unless they were planning to call back and claim I told them something totally different? Don't th...
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You'd be surprised how many customers get pissed when I tell them that I am noting their acount. Why would they be upset unless they were planning to call back and claim I told them something totally different? Don't th...
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I don't believe one thing you said.
Supervisors are not in to do our work.
Supervisors take calls as a courtesy to the customer but it doesn't mean they have an overly power to bend the guidelines and policies stablished upon our agreement to work for the company.
Supervisors are not in to do our work.
Supervisors take calls as a courtesy to the customer but it doesn't mean they have an overly power to bend the guidelines and policies stablished upon our agreement to work for the company.
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"I don't believe one thing you said."
So, you think it IS possible to mix a plan from one company with a feature from another? Or did you mean to say something else? Your reply agrees with me, so either you stuck it in the wrong place or you don't belive yourself? Right.
The following comes from internal (read CCNET) documents: "Mobile Internet $79.99 Unlimited Plan" and "In order for customers to take advantage of this offer they much have a compatible UMTS device."
And to tell the truth, most sups are not up to speed on the most recent changes, most are busy doing "sup" stuff and meetings. There are actually only a handfull of things that a sup can do for you that a rep can not. A sup (or a manager, or a director or even a vice-pr...
(continues)
So, you think it IS possible to mix a plan from one company with a feature from another? Or did you mean to say something else? Your reply agrees with me, so either you stuck it in the wrong place or you don't belive yourself? Right.
The following comes from internal (read CCNET) documents: "Mobile Internet $79.99 Unlimited Plan" and "In order for customers to take advantage of this offer they much have a compatible UMTS device."
And to tell the truth, most sups are not up to speed on the most recent changes, most are busy doing "sup" stuff and meetings. There are actually only a handfull of things that a sup can do for you that a rep can not. A sup (or a manager, or a director or even a vice-pr...
(continues)
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