If you have a family msg package it overrides the 200, also you can get unlimited net/msgs for $40 which is $20 cheaper than any other smart phone and the browser is better. If someone really wants the net, I generally push them toward the iPhone. BTW my first post, hi everybody! 😎

Hi Shane.

ishane said:
If you have a family msg package it overrides the 200, also you can get unlimited net/msgs for $40 which is $20 cheaper than any other smart phone and the browser is better. If someone really wants the net, I generally push them toward the iPhone. BTW my first post, hi everybody! 😎

No Shane.

The unlimited group text messaging does not override the individual iPhone plans. If you have four lines on the unlimited group text messaging feature and one of those is an iPhone, the iPhone will only have whichever package it is signed up on.

Smartphone unlimited data and text plans are $50 a month. This is only $10 more than the unlimited data and text plan on the iPhone, not $20. ...
(continues)

I love it when a customer comes in with a busted iPhone and wants me to fix it. Then they get really upset when Apple tells them to return it to the nearest Apple Store (45 min. away) and they might get a replacement if they paid for the Apple warranty plan.

Despite that the iPhone is good but it was never finished. Apple used the same mentality they do on iPod, iMac, and the rest. Put out a half finished product, hype the crap out of it, and release updates to correct problems that should have been fixed before launch.

ralph_on_me said:
Hi Shane.

ishane said:
If you have a family msg package it overrides the 200, also you can get unlimited net/msgs for $40 which is $20 cheaper than any other smart phone and the browser is better. If someone really wants the net, I generally push them toward the iPhone. BTW my first post, hi everybody! 😎

No Shane.

The unlimited group text messaging does not override the individual iPhone plans. If you have four lines on the unlimited group text messaging feature and one of those is an iPhone, the iPhone will only have whichever package it is signed up on.

Smartphone unlimited data and text plans are $50 a month. This is only $10 more than the unlimited data

...
(continues)

This is a relatively new situation correct? I think ralph was correct based on the old process.

I beleive its always been possible for the iphone user to share unlimited text. At least that is what we were told from day one.

It definately was not at the beginning. It was discussed here many times and as agents we used that as a way to sell against the phone.

Then you're getting different information than I am. We're both seasoned in this field, but I've never seen a bill where the individual iPhone packages will draw from the unlimited group messaging. What I have seen, is customers with overages because they thought they had unlimited messages when they only had 200.

So, I'm gonna have to disagree with you on this. The family unlimited message package will not override the iPhone text packages. I'm sure will is already talking to his RAE about it.

it was released last september. and then there were a few bi_logs about it billing incorrectly, but unlimited ft message will override the iphone text. i promise. check csp.

CSP is decent at relaying current news. I say decent, because just yesterday I had a "required reading" article last modified on May 5th, that contained absolutely no internal data. They also like to consistently link to .net addresses when it should be a .com. I believe it's maintained by only semi-intelligent monkeys.

CSP is horrible for looking up anything. A search for "iphone text" returns articles on the unlimited calling plan, smart limits, servicing customers with disabilities, detailed billing, but nothing about the iPhone and texting. "iphone message" returns common iphone errors. "iphone" by itself is a useless search. "unlimited message" returns documentation on Mobile Email. You can't search for anything on there and ...
(continues)

when i get back to work i'll send you a screen shot.

I also think its stupid that the customer has to activate the iPhone on their own. The Rep has literally no involvement with the process, and most people end up screwing something up when left to their own devices. Once someone gets an iPhone, they're on their own and they'll end up paying for it.

"Here's your $500 phone you just paid for. No, you can't make a call yet. You have to go home and set it up yourself. Thanks for the data and accessories, BYE!"

tgoace said:

I also think its stupid that the customer has to activate the iPhone on their own. The Rep has literally no involvement with the process, and most people end up screwing something up when left to their own devices. Once someone gets an iPhone, they're on their own and they'll end up paying for it.

"Here's your $500 phone you just paid for. No, you can't make a call yet. You have to go home and set it up yourself. Thanks for the data and accessories, BYE!"

when someone buys a mac from apple, does apple hook it up to the customers internet for them? do they hook their skype up for them? no.

But when you choose your ISP or VOIP provider there is usually an intermediary who actually puts you on the plan you want. You tell someone what you want, and they place you on it.

With online account access, it's also acceptible for people to choose these services by clicking a button and submitting their order, but when someone does it on their own they just need to be sure to cover their ass. It's honestly not extremely frequent, but about once a month I'll see a customer with a $500 bill just because they set up their plans wrong through the online account manager. I think encouraging people to set up features and pay their bills online is fine and dandy, but when you mess with high dollar plans, things get messy. Let someone trained ...
(continues)

crackberry said:
when someone buys a mac from apple, does apple hook it up to the customers internet for them? do they hook their skype up for them? no.

That's an asinine statement, and it almost makes you reflect as an @$$. The conversation is about when somebody buys the phone from AT&T, not Apple.

My response was in empathy in regards to somebody's statement that they're not comfortable with selling an iPhone and sending the customer home to activate it.

Don't attack me for my "$500 phone" comment. Read a little bit more into it before slamming me, please.

tgoace said:

crackberry said:
when someone buys a mac from apple, does apple hook it up to the customers internet for them? do they hook their skype up for them? no.

That's an asinine statement, and it almost makes you reflect as an @$$. The conversation is about when somebody buys the phone from AT&T, not Apple.

My response was in empathy in regards to somebody's statement that they're not comfortable with selling an iPhone and sending the customer home to activate it.

Don't attack me for my "$500 phone" comment. Read a little bit more into it before slamming me, please.

first, i didn't slam you. i didn't even mention anything about you or your 'empathy'. if it mak...
(continues)

crackberry said:

tgoace said:

crackberry said:
when someone buys a mac from apple, does apple hook it up to the customers internet for them? do they hook their skype up for them? no.

That's an asinine statement, and it almost makes you reflect as an @$$. The conversation is about when somebody buys the phone from AT&T, not Apple.

My response was in empathy in regards to somebody's statement that they're not comfortable with selling an iPhone and sending the customer home to activate it.

Don't attack me for my "$500 phone" comment. Read a little bit more into it before slamming me, please.

first, i didn't slam you. i didn't even mention anything a

...
(continues)

You are comparing oranges and apples ( 🤨 )

Every other phone we sell is setup in store. We have a "white glove program" where they walk out with everything setup, everything filled out and everything paired up. You canot do that with the iPhone which is frankly a major flaw and oversight for what is supposed to be a high end product.

texaswireless said:
You are comparing oranges and apples ( 🤨 )

Every other phone we sell is setup in store. We have a "white glove program" where they walk out with everything setup, everything filled out and everything paired up. You canot do that with the iPhone which is frankly a major flaw and oversight for what is supposed to be a high end product.

I agree. It's a different retail formula. In the statement that "at&t is a service provider", the only service that's being provided is a check out at the register experience. Anybody can ring something up at minimum wage.

Crackberry, THIS is the conversation that we're having. You're missing the point with your posts.

tgoace said:

texaswireless said:
You are comparing oranges and apples ( 🤨 )

Every other phone we sell is setup in store. We have a "white glove program" where they walk out with everything setup, everything filled out and everything paired up. You canot do that with the iPhone which is frankly a major flaw and oversight for what is supposed to be a high end product.

I agree. It's a different retail formula. In the statement that "at&t is a service provider", the only service that's being provided is a check out at the register experience. Anybody can ring something up at minimum wage.

Crackberry, THIS is the conversation that we're having. You're missing the point with your p

...
(continues)

crackberry said:

tgoace said:

texaswireless said:
You are comparing oranges and apples ( 🤨 )

Every other phone we sell is setup in store. We have a "white glove program" where they walk out with everything setup, everything filled out and everything paired up. You canot do that with the iPhone which is frankly a major flaw and oversight for what is supposed to be a high end product.

I agree. It's a different retail formula. In the statement that "at&t is a service provider", the only service that's being provided is a check out at the register experience. Anybody can ring something up at minimum wage.

Crackberry, THIS is the conversation that we're having.

...
(continues)

tgoace said:

crackberry said:

tgoace said:

texaswireless said:
You are comparing oranges and apples ( 🤨 )

Every other phone we sell is setup in store. We have a "white glove program" where they walk out with everything setup, everything filled out and everything paired up. You canot do that with the iPhone which is frankly a major flaw and oversight for what is supposed to be a high end product.

I agree. It's a different retail formula. In the statement that "at&t is a service provider", the only service that's being provided is a check out at the register experience. Anybody can ring something up at minimum wage.

Crackberry, THIS is th

...
(continues)

ralph_on_me said:
Hi Shane.

ishane said:
If you have a family msg package it overrides the 200, also you can get unlimited net/msgs for $40 which is $20 cheaper than any other smart phone and the browser is better. If someone really wants the net, I generally push them toward the iPhone. BTW my first post, hi everybody! 😎

No Shane.

The unlimited group text messaging does not override the individual iPhone plans. If you have four lines on the unlimited group text messaging feature and one of those is an iPhone, the iPhone will only have whichever package it is signed up on.

Smartphone unlimited data and text plans are $50 a month. This is only $10 more than the unlimited data

...
(continues)

I wouldn't think it would be hard to activate one, but I'm admittedly a nerd. I've had a plethora of people come into my location with nightmare activation stories. I do believe that these people probably have more money than brains, but it's still from a lot of people.

And no, the family unlimited messaging does not override the iPhone plans. I've seen it myself and I hope you aren't giving customers this expectation.

ralph_on_me said:
I wouldn't think it would be hard to activate one, but I'm admittedly a nerd. I've had a plethora of people come into my location with nightmare activation stories. I do believe that these people probably have more money than brains, but it's still from a lot of people.

And no, the family unlimited messaging does not override the iPhone plans. I've seen it myself and I hope you aren't giving customers this expectation.

Thats interesting because my new family plan has that and when I check my account online. I have went WAY over the 200 yet it seems my family messaging has been used. 🤨

What market are you in? I'm in NTX.

TN/KY 🙂

I could completely understand billing "funk" being different by market. I still haven't heard back from my RAE. Bah.

may be a care/telegence thing? i know there was a bi_log for care markets but i don't keep up with telegence info on billing.

It's NOT a CARE/TLG thing. It overrides it on both systems.

Trust me. If a customer has overage it is a billing error and it can be credited and the error fixed.

Directly from CSP:

How will iPhone work with Family Talk accounts with the unlimited text package?

The Unlimited Text package supplies all of the messaging for all the customers on the FamilyTalk plan, including iPhones. The iPhone Data Plan will supply the Unlimited Data and Visual Voicemail for the iPhone only.

If a customer comes in with an overage, call customer care and they can fix it.

We got confirmation months ago that Family Messaging overides a limited IPhone package. Our store has sold hundreds of them since then and we have not had one issue.

Mine as well.

I work in the Boston market... NH to be specific and all of the customers that we sell Iphones to that have the unlimited family messaging havent had any problems with getting the 20 package and still getting unlimited text...im not sure how some markets work but thats how ours works

my wife was 101st.

I was smart enough to never jump out of an acceptably functioning airplane!

Trust me, if you've ever flown in a C-130 you'd rather jump out ASAP rather than keep riding in it. 😉

Crackberry, your wife was in 1-0-1? Noice! 😁

tgoace - I did say "acceptably" functioning!
(have friends that were in the 440th TCW in Milwaukee - before base consolidation).
I prefer to fly my homebuilt (Lancair IVp).

Depends on whose standards of "acceptable" 🤣

Hooray for you 🙂 And thanks for mentioning what it was, it was so tiny it was hard to see, especially for someone who wouldn't recognize it 🙄

learninghome said:
Hooray for you 🙂 And thanks for mentioning what it was, it was so tiny it was hard to see, especially for someone who wouldn't recognize it 🙄

My pleasure.