Store Agents (HELP ME!) Please!
I dont think I can work in the Telesales dept anymore. I want to do the transition to a store (corporate preferably) And I have way too many questions. Please email me!
My job went from being a fun place to work at, to a place in which you trade bits of your soul for money! I can't take all the new Quality scores, and pretty much all that they've put on our call flow. It's almost impossible to get a good score.
I could go into more detail, but I won't. Basically, what I want to know is. Should I go to a COR store or to Authorized reseller (which is best?) I want to stay within the company, but if I stay where I am, I know I'll end up being fired for not meeting my quality score. (TROLLS stay away. Working for VZ is not even an option, tha...
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My job went from being a fun place to work at, to a place in which you trade bits of your soul for money! I can't take all the new Quality scores, and pretty much all that they've put on our call flow. It's almost impossible to get a good score.
I could go into more detail, but I won't. Basically, what I want to know is. Should I go to a COR store or to Authorized reseller (which is best?) I want to stay within the company, but if I stay where I am, I know I'll end up being fired for not meeting my quality score. (TROLLS stay away. Working for VZ is not even an option, tha...
(continues)
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Well,
Switching over to corporate you may have to deal with the same things, micromanaging the way you create profit for the company.
Agents obviously can run their stores pretty much their may. While I expect my team members to be productive and profitable I do not nit pick how they do it as long as they do it. Some agents are even more lax (although you will find the agents with the best commission potential usually require more from you as far as quality).
Where are you?
Switching over to corporate you may have to deal with the same things, micromanaging the way you create profit for the company.
Agents obviously can run their stores pretty much their may. While I expect my team members to be productive and profitable I do not nit pick how they do it as long as they do it. Some agents are even more lax (although you will find the agents with the best commission potential usually require more from you as far as quality).
Where are you?
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both have their ups and downs.
agent (where i work now, cell world-at&t): respect at a personal level, and you can interact more closely with other agent stores around you. it will be a plus and you will be admired more for having all the knowledge from corporate but be able to focus it just mainly on sales, and not so much on just customer problems. you make a little less but room for promotions is more easy because agents have less people working in stores, usually.
cor (where i used to work for a local carrier, ntelos): you basically have the ability to solve anything at your fingertips. you usually make a little more at cor also. less flexible hours though.
my opinion i would go with working at an authorized retailer. y...
(continues)
agent (where i work now, cell world-at&t): respect at a personal level, and you can interact more closely with other agent stores around you. it will be a plus and you will be admired more for having all the knowledge from corporate but be able to focus it just mainly on sales, and not so much on just customer problems. you make a little less but room for promotions is more easy because agents have less people working in stores, usually.
cor (where i used to work for a local carrier, ntelos): you basically have the ability to solve anything at your fingertips. you usually make a little more at cor also. less flexible hours though.
my opinion i would go with working at an authorized retailer. y...
(continues)
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come on now its really not hard to meet quality goals everything is right in front of you CSP has 99.8% of it but i found not exactly everything but that was a dumb score id dispute that definitely
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