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Customer Service Question

Kuja

Jun 24, 2008, 8:34 PM
If my broters line has tons of text's for last month and this current month, yet has pay per text setting, can I call in and ask them to change the charge to him having the 200 text a month plan and get charged $5 instead of 20 cents a text or whatever it is?

Thanks
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Juanbyjuan

Jun 24, 2008, 8:36 PM
not really. How much are the charges?
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Kuja

Jun 24, 2008, 8:38 PM
He has like 30 dollars in charges, which can turn into $5 if he had the plan
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Juanbyjuan

Jun 24, 2008, 8:59 PM
maybe. I would just get the unlt text. If i got your call i would lean towards that. But i take escc calls so at that point i would just try to reslove that issue fast. But give it a try. Just say you thought you added it online and maybe their was a issues that it didn't go through. 🙂
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Kuja

Jun 24, 2008, 9:05 PM
Thanks, will let you know how it goes.
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Juanbyjuan

Jun 24, 2008, 9:54 PM
sure.
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Kuja

Jun 25, 2008, 10:19 AM
Thanks, it worked. The first person I talked to refunded me $27 - $5 for my last months bill.

She said to call back after the current bill cycle is done to get the refund for this month.
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Juanbyjuan

Jun 25, 2008, 4:52 PM
sweet ****. I always do that if something happens. Just don't do it to often cuz your LTV goes down
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