upgrade ?'s
i was in a store today and was inquiring about an upgrade. att online and on the phone said tough luck. fyi, i am only eight months into contract. the sales rep in the store told me i could get an exception upgrade for 18$. and gave me option of any phone i wanted. she did say that i would have to sign another 2yrs, but that is ok w/me. just to let you know i am not happy w/the phone i got and was really just looking to buy a new phone outright, but she informed of the exception upgrade. my ? is, is this true?
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Yes it is true. Make sure you go back and talk to her she offered it to you she has to honor it. CCARE cannot honor anything verbally said by a rep in a store and vice versa. So go back to the point of offer.
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A couple of things that you will need to know about an Exception Upgrade. First is that Exception Upgrades can only be approved by a Corporate store, or by the Credit and Activations department. If you were in a COR store, there should be no problem, but if it was an Authorized Dealer, they will need to go through the C&A department for final approval.
Secondly, and a lot of reps leave this little tidbit out, is the price of the phone. Yes you know that there is an $18 Upgrade fee and you will be signing a new 2-year contract on the line. The price of the phone is also $75 more than it is in a regular upgrade. For example, on a regular upgrade the LG Shine is $124.99 with a $75 mail-in-rebate. On an exception upgrade, the Shine is $199.99...
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Secondly, and a lot of reps leave this little tidbit out, is the price of the phone. Yes you know that there is an $18 Upgrade fee and you will be signing a new 2-year contract on the line. The price of the phone is also $75 more than it is in a regular upgrade. For example, on a regular upgrade the LG Shine is $124.99 with a $75 mail-in-rebate. On an exception upgrade, the Shine is $199.99...
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say that we have to charge a $75 fee on top of the price of the phone. I know in MyCSP it had it in their for like a month...but they got rid of that. So we don't do that. If we let the customer upgrade early it is just that...a early upgrade.
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If it is over the phone our system we use to order the phones through direct fulfillment has the exception pricing its basically how they used to charge for 1 year contracts. We cannot offer standard upgrade to customers just 6 mos into contract we can offer exception pricing online or the nokia 2610 39.99 replacement option.
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To me 6 months into contract when they fully knew they could get insurance on a phone is just rediculous. 4.99 a month is a great premium for Insurance. It is not AT&T's responsibilty to make sure they dont drop their phone, leave it on the bumper of the car, drop it in soup, etc.
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