WTF is up with Cingular reps (ORANGE)
I called 5-6 times to CW care because I had a customer on thursday who was shipped her new CW phone but didn't recieve a SIM card. Someone told me to tell my Blue sales to do the re-migration, someone else told me that she has to call e-care, someone else told me to refer the cust to a store to get the SIM card, then somoene turned around and said no you can't get the SIM card like that at the store. So finally i requested one of your ResDesk reps and before I was trans the rep didn't try to resolve the call and then trans me over and the ResDesk rep says they have to release the number and re-migrate the cust through CW migration team. So I am like WOOOOOW!!!!!! I see why so many Blue cust's want to cancel and then don't want to go. CW want...
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It depends on the reps you get -- I have run into as many good people on the cingular side as I have people without clues on the attws side. That said, the migration has been a mess, and information on policies have changed so often and been communicated so slowly that I have no trouble imagining the frustrations of people who are having problems with their service...
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Go to a corporate store and we do the stressing for you... We call and deal with the people on the phone.
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please go to the stores and have them call us. Please!!! lot less problems that way
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Which is why I send anyone I can to a store. I tell them go to the store, meet the sales people and be nice to them because they are going to be the way you talk to the company about your service, like as not.
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PEARL Y2K: If you need help, you can email me... [email protected].... I can help with those things if you are dealing with the Philadelphia area.
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Thanks Jackie I don't know what what wood works you stepped out of but you should tell the others; "ALL ABOARD!"
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Pearl..if you want to send me a private message i will let you know my work email and if you have any issues in my market ill help you out. Its ridiculous the problems your having and when i was still taking blue calls i experienced some of the same, it just takes a good CSE rep is all.
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Im at work...what do you expect? Lol. Sorry not done here for a lil bit and going home and passing out...its been a loooooooooong 7 day week. 😳
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ooooh you guys close at 9pm this is at 4pm when i have these calls no excuse!!!
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Pearl we dont close at 9pm. Im in an old blue call center. So when im done taking "after hours" calls on the orange side on sundays I take blue calls again. So im on both sides of the fence right now. But I still agree with you 🙂
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You're welcome... And that my friends is how you help, and support a company... 😉
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I would but i'm not to comfortable posting my company e-mail address on a public forum but good work i do have to say; and trust me some of the problems with these migrations reminds me of when porting first started and the trouble we and other companys were having
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whitebird19 said:
I would but i'm not to comfortable posting my company e-mail address on a public forum but good work i do have to say; and trust me some of the problems with these migrations reminds me of when porting first started and the trouble we and other companys were having
Thats why I said private message 😁 😁
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Getting tired of people calling the Orange side and think we're a flippin Help Desk... 😎
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Well,perhaps of you knew how much lack of access AWS reps have maybe you would bemore accomodating. We cannot see billing and in some instances,especially if they ordered their equipment over the phone with either Telesales or through the Orange team then we cannot see the order. Just please help us until we catch up with the appropriate systems. We are ALL Cingular now, we need to work as a team rather than against each other....because remember this....some of are going to become CSE agents....the call centers that do become CSE will be rated higher because we will provide superior service. So go ahead and play the mundane games you want. AWS reps will soon be a part or your Orange network, and because we don't share your attitude, we will...
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The fact of the matter is this, both ORANGE and BLUE suck! And this is coming from a Blue, soon-to-be Orange rep. Now, while some reps on both sides tend to have a bit of an attitude, not to mention our outsourced friends overseas, the majority of the problem lies with corporate. Neither side is fully trained on what the other does, doesnt, can, and cant do. Who here knows who to call to have a migration released? How do we handle misapplied payments? Who handles reverse migration? And if you know the answers to these questions, did you learn them in training? The answer is probably "hell no" you learned them on the floor, probably by luck. This is no way to handle a corporate merger, but we have to live with it. The key is to not try to pla...
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repCB said:...
The fact of the matter is this, both ORANGE and BLUE suck! And this is coming from a Blue, soon-to-be Orange rep. Now, while some reps on both sides tend to have a bit of an attitude, not to mention our outsourced friends overseas, the majority of the problem lies with corporate. Neither side is fully trained on what the other does, doesnt, can, and cant do. Who here knows who to call to have a migration released? How do we handle misapplied payments? Who handles reverse migration? And if you know the answers to these questions, did you learn them in training? The answer is probably "hell no" you learned them on the floor, probably by luck. This is no way to handle a corporate merger, but we have to live with
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