Why does cingular have to be so greedy?
👿 this company has done more new activations than any other company in the last year on the current rate plans. now some pinhead in a suit and tie decided he wants a rolls instead of a beamer so now all of the dealers have to suffer with these new craptastic rate plans. i for one say I HATE YOU PIN HEAD
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I work in a company owned store and I agree completely. The new FT rates are going to drive sales way down!
We were told in a recent meeting that activations are not important. Features and accessorie add-ons are. Any other sales reps getting this info?
We were told in a recent meeting that activations are not important. Features and accessorie add-ons are. Any other sales reps getting this info?
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👿 I work in the call center and agree these new plans are crap. I was aghast at the new FT plans and the data packages!! Are we even trying to be competitive 😳
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The new plans are a product of the combined company this is why the data prices are higher and the minutes are more expensive. Welcome to mLife I mean the new Cingublah! 👿
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The one reason I have stayed a rep with cingular was because I believed highly in the company. However, since all of the changes have taken effect I am beggining to lose my faith in it. This came to me when a customer asked about the new rate plans when he came to upgrade and simply asked, "What's the incentive?",and for the first time in my sales carrer, I could not give him an answer.
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stgragg said:
The one reason I have stayed a rep with cingular was because I believed highly in the company. However, since all of the changes have taken effect I am beggining to lose my faith in it. This came to me when a customer asked about the new rate plans when he came to upgrade and simply asked, "What's the incentive?",and for the first time in my sales carrer, I could not give him an answer.
How about these incentives:
1)The new ALLOVER Network,used by 268 Million People, and beautiful reception
2)Unlimited calls to Both Cingular Blue and Cingular Orange customers, which right now is a litle over 49 million customers.
3)Rollover, you buy your minutes so you get to keep and use them now or ...
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None of that means anything to a customer who lives in the costal region of south carolina, barely gets signal anyway, knows he can get signal everywhere he needs to with verizon.
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I took a look at Verizon's plans the other night out of boredom, some of them plain stink too. 😳
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The network is not used by 268 million, it reaches that many. Small distinction.
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BlueGuy said:...stgragg said:
The one reason I have stayed a rep with cingular was because I believed highly in the company. However, since all of the changes have taken effect I am beggining to lose my faith in it. This came to me when a customer asked about the new rate plans when he came to upgrade and simply asked, "What's the incentive?",and for the first time in my sales carrer, I could not give him an answer.
How about these incentives:
1)The new ALLOVER Network,used by 268 Million People, and beautiful reception
2)Unlimited calls to Both Cingular Blue and Cingular Orange customers, which right now is a litle over 49 million customers.
3)Rollover, you buy your minutes so yo
(continues)
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Yeah just as things were looking up with a strong Q4 Cingular decides to raise prices on just about everything.. no wait they did raise it on everything! The data plans look like ATTs old plans and the cost of family talk has gone way up!.. Ugh.. they even are bringing back go phone.. I guess Verizon will be back at number 1 pretty soon
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I agree with all you i'm in a call center and me and my manager were talking about this and just like everything before it will last maybe a month or 2 then it will change again
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lordrevan05 said:
🤣 Just let'em try to push rollover now 🤣 🤣 🤣
All I gotta say is that some of the details and prices on these rate plans I'm seeing make me think of a whole new meaning for the term "rollover," and it ain't in any kind of a fun way, either!*
*Unless you're into that kind of thing, in which case feel free to apply your own metaphor for "yucky" in place of mine... 😳
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onelove said:
Yeah just as things were looking up with a strong Q4 Cingular decides to raise prices on just about everything.. no wait they did raise it on everything! The data plans look like ATTs old plans and the cost of family talk has gone way up!.. Ugh.. they even are bringing back go phone.. I guess Verizon will be back at number 1 pretty soon
I would'nt be too sure about that... Have you seen the VZW family plans? they went way UP too. Yes! you can have up to 5 lines, but the 1rst 2 lines have to be $59.99 or higher, in order to have the 3rd, 4th, and 5th line at $9.99.
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Carriers are no longer interested in adding new customers that are non profitable. It is obvious that companies have spent lots of time, effort, and money to make wireless services better and readily available in all places (as much as they can).
Companies are willing to let operating expense customers to the competition regardless of where they might end up with, but one thing for sure is that customer who remain will be pushed to become a profitable one.
In the past customers were able to get additional minutes at no extra cost, get a month of service credit and perhaps get a free phone after rebates in many instances all 3 promotions combined in shot.
It is true that features add gross earnings to any carrier and that is the focu...
(continues)
Companies are willing to let operating expense customers to the competition regardless of where they might end up with, but one thing for sure is that customer who remain will be pushed to become a profitable one.
In the past customers were able to get additional minutes at no extra cost, get a month of service credit and perhaps get a free phone after rebates in many instances all 3 promotions combined in shot.
It is true that features add gross earnings to any carrier and that is the focu...
(continues)
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i was also told that features are the most important, to which i responded that roadside assistance...aaa is cheaper per year, insurance...my insurance company covers my phone for 14.72 per year, mobitv...9.99 for absolute crap!, text messages...i dont have anyone worth 10 cents to talk to and media packages...i ordered a kit from motorola for 49.99 and it doesnt cost to download into my computer then email
he told me we are here to make money and activations are not the money maker.DO THEY NOT REALIZE THAT WITHOUT ACTIVATIONS THEY WILL NOT HAVE ANYONE TO SELL THE BS ADD-ONS TO???
again they are raising the bar...right up our butts
he told me we are here to make money and activations are not the money maker.DO THEY NOT REALIZE THAT WITHOUT ACTIVATIONS THEY WILL NOT HAVE ANYONE TO SELL THE BS ADD-ONS TO???
again they are raising the bar...right up our butts
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It was told to us that our new rate plans are the "same" as VZW etc. Apparently we arent competing with rate plans but with coverage.....
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i don't know what market they are going after, but aren't the "bells and whistles" crowd a rather small one compared to the "i just need a phone that works" crowd? and doesn't everyone in biz skool get taught that the bottom line that pulls people in is the (lesser) number of $$$ in the final price tag?
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the bells and whistles crowd is far bigger than you think and Business Marketing is extremely, extremely complex. 😳
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dogear said:
Business Marketing is extremely, extremely complex. 😳
so why are the least academically inclined jocks "encouraged" to go into that major? 😉
🙄 🙄
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tnyflrs said:
For example: A customer with a family shared plan at $39.99 1000 minutes plus unlimited M2M and Unlimited 7:00 PM NW plus each additional $9.99 (remember those plans?), customer calls in threatening to terminate his service because he wants 2 or more V180 free as they are available on the web site and feels he deserves the same promotion but doesn't want to relinquish his rate plan. What profit is there to be earn from this customer?
What profit there is to be EARNED from this customer is his and his family's YEARS-WORTH of patronage! You have to find ways to reward LOYAL customers somehow, and if it's with a crappy cheap-in-your-hands phone, then so be it! 😉
BTW, where did this FA...
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TANYA said:...tnyflrs said:
For example: A customer with a family shared plan at $39.99 1000 minutes plus unlimited M2M and Unlimited 7:00 PM NW plus each additional $9.99 (remember those plans?), customer calls in threatening to terminate his service because he wants 2 or more V180 free as they are available on the web site and feels he deserves the same promotion but doesn't want to relinquish his rate plan. What profit is there to be earn from this customer?
What profit there is to be EARNED from this customer is his and his family's YEARS-WORTH of patronage! You have to find ways to reward LOYAL customers somehow, and if it's with a crappy cheap-in-your-hands phone, then so be it! :
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AtTheMet said:...TANYA said:tnyflrs said:
For example: A customer with a family shared plan at $39.99 1000 minutes plus unlimited M2M and Unlimited 7:00 PM NW plus each additional $9.99 (remember those plans?), customer calls in threatening to terminate his service because he wants 2 or more V180 free as they are available on the web site and feels he deserves the same promotion but doesn't want to relinquish his rate plan. What profit is there to be earn from this customer?
What profit there is to be EARNED from this customer is his and his family's YEARS-WORTH of patronage! You have to find ways to reward LOYAL customers somehow, and if it's with a crappy cheap-in-
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Aleq said:
I have that one as a preferred rate plan right now, the current N/W version is 45.99 so shoot us for the six buck difference... 🙄
🙄
the plan we were talking about included *all* the perks as part of the basic $39.99 plan -- you are *paying* for your N/W minutes!
🙄
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AtTheMet said:
T-Mobile ran that promo in The Washington/Baltimore market for like two weeks. But T-Mobile is dealing with some low ARPU's in this market...
T-Mobile! No wonder I didn't recognize the plan. Wrong folder. 😉
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Ok lets put these plans in prospective. I aggree that the data plans are less then perferct.. But when you compare cingular rate plans to our main competiter (i.e. Verizon) they are vitually similar.
Lets take the new 69.99+9.99 FT 1100 min plan. This is actully better than verizons 79.99 1000 minutes family talk plan (which comes with two lines at that price)
Then you have the 39.99+19.99(59.9😎 450R Family talk plan. Again Almost exacly the same as the 59.99 Verizon 500 min family talk plan(with two lines)
And the individual plans have not really changed much at all.... Trust me if we see verizon make a move changing THEIR rate plans we can expect to see cingular match in kind
Lets take the new 69.99+9.99 FT 1100 min plan. This is actully better than verizons 79.99 1000 minutes family talk plan (which comes with two lines at that price)
Then you have the 39.99+19.99(59.9😎 450R Family talk plan. Again Almost exacly the same as the 59.99 Verizon 500 min family talk plan(with two lines)
And the individual plans have not really changed much at all.... Trust me if we see verizon make a move changing THEIR rate plans we can expect to see cingular match in kind
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That is litterally impossible. Cingular has over 40 million subscribers. T-Mobile has less than 20 million. You do the math bozo. 🙄
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matty_719 said:
That is litterally impossible. Cingular has over 40 million subscribers. T-Mobile has less than 20 million. You do the math bozo. 🙄
T-Mobile as an entity has over 67 million, YOU do the math bozo 🙄
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temp said:matty_719 said:
That is litterally impossible. Cingular has over 40 million subscribers. T-Mobile has less than 20 million. You do the math bozo. 🙄
T-Mobile as an entity has over 67 million, YOU do the math bozo 🙄
Tmobile Europe and Tmobile US are two separate companies. Cingular has 50 million more than either of the two companies.
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This is so typical of many T-Mobile pricks. They know that the argument is lost, so their comeback is:
"T-Mobile is larger... If you add in all the subscribers from Deutche Telecom"
You simply can NOT include T-Mobile UK. When you are doing a list of the carriers by amount of subscribers, INTERNATIONAL CARRIERS ARE NOT INCLUDED!! What matters is the amount of subscribers NATIONALLY. The competition is not "Who has the most customers worldwide?!"
"T-Mobile is larger... If you add in all the subscribers from Deutche Telecom"
You simply can NOT include T-Mobile UK. When you are doing a list of the carriers by amount of subscribers, INTERNATIONAL CARRIERS ARE NOT INCLUDED!! What matters is the amount of subscribers NATIONALLY. The competition is not "Who has the most customers worldwide?!"
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temp said:
cingular is going to make tmobile the nations newest #1 carrier 😁
😳
🤣
🤣
🤣
🤣
I keep expecting you to run around yelling "De Plane Boss- De Plane!!!" because you are definately on fantasy island.
Seriously, if Tmobile was ever going to make a move to become number 1, then their parent company would have given them more than a billion to buy the spectrum. That's the only way in hell Tmobile will ever become number 1. Even if they were able to sway enough customers from Cingular and Verizon, their network would have a hard time handling 50 million customers.
Say hello to Ricardo Montalban for me.
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PhoenixAshes said:temp said:
cingular is going to make tmobile the nations newest #1 carrier 😁
😳
🤣
🤣
🤣
🤣
I keep expecting you to run around yelling "De Plane Boss- De Plane!!!" because you are definately on fantasy island.
Seriously, if Tmobile was ever going to make a move to become number 1, then their parent company would have given them more than a billion to buy the spectrum. That's the only way in hell Tmobile will ever become number 1. Even if they were able to sway enough customers from Cingular and Verizon, their network would have a hard time handling 50 million customers.
Say hello to Ricardo Montalban for me.
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(continues)
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temp said:...PhoenixAshes said:temp said:
cingular is going to make tmobile the nations newest #1 carrier 😁
😳
🤣
🤣
🤣
🤣
I keep expecting you to run around yelling "De Plane Boss- De Plane!!!" because you are definately on fantasy island.
Seriously, if Tmobile was ever going to make a move to become number 1, then their parent company would have given them more than a billion to buy the spectrum. That's the only way in hell Tmobile will ever become number 1. Even if they were able to sway enough customers from Cingular and Verizon, their network would have a hard time handling 50 million customers.
Say hello to Ricardo Montalb
(continues)
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Well said. Here's another tidbit for you to chew on, temp.... even with T-Mo being an international entity, Cingular's global reach is still larger! Hurts, donnit?
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phoneguy3376 said:
Well said. Here's another tidbit for you to chew on, temp.... even with T-Mo being an international entity, Cingular's global reach is still larger! Hurts, donnit?
care to explain? DT is by far WAY larger then cingular ever will be, 67 million subscribers AND WAY WAY WAY more international support
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DT's coverage, including international roaming arrangements, is smaller than Cingular's coverage including international roaming arrangements. Being that Cingular is a national rather than multinational carrier, this is the only way to accurately compare global reach. No US carrier beats Cingular for international reach, not even T-Mo
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PhoenixAshes said:...temp said:PhoenixAshes said:temp said:
cingular is going to make tmobile the nations newest #1 carrier 😁
😳
🤣
🤣
🤣
🤣
I keep expecting you to run around yelling "De Plane Boss- De Plane!!!" because you are definately on fantasy island.
Seriously, if Tmobile was ever going to make a move to become number 1, then their parent company would have given them more than a billion to buy the spectrum. That's the only way in hell Tmobile will ever become number 1. Even if they were able to sway enough customers from Cingular and Verizon, their network would have a hard time handling 50 million cus
(continues)
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