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CANCELLING?

LuvBug08

Sep 12, 2008, 10:21 AM
Ok, I bought (2) Lg Shines. I am not satisfied with the phones, nor the service. The Service is way more than expected. AT&T has a 30 cancellation policy correct? It has only been 22 days. I understand paying the proration. Will I have to pay ETF, month in advance bill, activation fee? Will I be refunded the cost for the phones? What are my options?
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sangyup81

Sep 12, 2008, 10:24 AM
ETF is waived and the month in advance will be refunded to you

activation fee you will have to pay since it's been more than 3 days
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LuvBug08

Sep 12, 2008, 10:29 AM
Actually, got the service due to family having it. They are switching, so now it is pointless. What about the phones. I know I would have to return them, but what about the 49.99 I paid?
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smilediva

Sep 12, 2008, 12:13 PM
What company is your family switching to? I have been having a few issues with at&t lately and was thinking about switching carriers...
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LuvBug08

Sep 12, 2008, 12:39 PM
most likely tmobile or back to cricket....not big on cricket either though.
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PhonemanJ

Sep 12, 2008, 1:00 PM
Depending on where you got your phones, you should get your money back. You would need to take the equipment back where you got it. That includes boxes, chargers, manuals, etc. and they should give you a refind. I will warn you though, some stores charge a restocking fee for equipment returned.
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LuvBug08

Sep 12, 2008, 1:49 PM
THANKS!! I am going either today or tomorrow, and giving it a go.
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smilediva

Sep 12, 2008, 4:04 PM
I was thinking about T-Mobile as well. We just got it here in the Carolinas....
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AppleUser405

Sep 12, 2008, 5:42 PM
my goodness.. t-mobile??? make sure you know where your going and take advantage of that 14 day trial before you get stuck in it. I had t-mobile before, good plans, customer service is alright. but coverage and signal just sucks but it might work for you. oh yeah i lived in new york city and i had no signals in buildings.
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smilediva

Sep 12, 2008, 7:07 PM
I called them and asked if it was going to be better than SunCom (they sucked) and they said they was adding more towers but I am not sold on that.... Was also looking at VZW....know people with them and they seem happy....I sometimes think that Sprint is better than T-Mobile....
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AppleUser405

Sep 12, 2008, 9:11 PM
at&t and t-mobile both use GSM but at&t invested more money and more towers thats why there GSM coverage is a lot more better than t-mobile. and plus at&t upgraded to 3G way before tmo. t-mobile bought suncom.... so i would definitly check into that. i heard suncom suck too. i would have to say at&t and verizon have the best coverage. i would go with verizon. yeah... everyones better than tmo. lol. there network i mean.
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smilediva

Sep 13, 2008, 7:47 AM
Do you have verizon? I like at&t, its just sometimes the other people I talk to sound muffled and I wonder if it is just the phones we have (Razr and an old LG) 🙂
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AppleUser405

Sep 13, 2008, 1:27 PM
i used to have verizon. and then i went to t-mobile(sucked) and now at&t. im really pleased with at&t though. i like verizon no doubt, and there service is good, but i travel a lot and the GSM sim card works perfect for me thats why im with at&t. And calls, my calls are clear ill have one or two dropped one, but ill get static/muffled only if im sitting at 1 bar of service. you should test it out on new phones.
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smilediva

Sep 13, 2008, 6:51 PM
I am thinking about getting the new Blackberry Curve 8320 in the new Sapphire Blue color 🙂 I was thinking about the Bold but not sure about it now with all the 3g issues it has been having... Thanks alot for your help!!!
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AppleUser405

Sep 13, 2008, 7:18 PM
yeah the blackberry bold is nice!!! i cant wait till that phone comes out. its going to be out in mid- october. 3G here in my area is fine. so im guessing your going with t-mobile?? since your going with the curve 8320. just test out the service on there trial period and make your choice
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smilediva

Sep 14, 2008, 4:48 PM
Actually, the 8320 is coming to at&t in sapphire blue at the end of this month.

http://www.engadgetmobile.com/2008/09/03/atandt-to-s ... »

We got 3G here in my area too but I have not tried it out.
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AppleUser405

Sep 14, 2008, 9:11 PM
ahhh i see, thats cool, i didnt realize that. so that what your going to get huh? thats nice, i would get it. so are you going to just wait till then?
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smilediva

Sep 15, 2008, 8:44 AM
Yeah I am just going to wait until the Bold and the 8320 both come out and see which one I want 😁
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AppleUser405

Sep 15, 2008, 9:30 AM
thats cool, so what state are you in? if you dont mind me asking. i think you should get the bold, its pretty sweet.
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smilediva

Sep 15, 2008, 2:54 PM
I am in the TAR HEEL state 🙂 (NC)
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AppleUser405

Sep 15, 2008, 4:43 PM
Really? thats my hometown, i lived there majority of my time, charlotte, NC!! lol. now im in oklahoma city... which is ehhh.. lol.
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smilediva

Sep 15, 2008, 5:01 PM
I am from Fayettenam 🙂 lol
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AppleUser405

Sep 16, 2008, 11:04 AM
ahhh thats cool. i been there once.. it was ok lol. i miss the NC. so have you deciced on what your going to get? are u still under contract with at&t??
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smilediva

Sep 16, 2008, 11:22 AM
I am not under contract..... I am still debating between the 8320 and the BOLD.... The Bold has 4.6 OS right?
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AppleUser405

Sep 16, 2008, 11:31 AM
yup the bold has the newest blackberry software. which is faster and processor is awesome. do you wanna pm me??
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smilediva

Sep 16, 2008, 1:07 PM
That is great about the Bold!!!! Sure...
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AppleUser405

Sep 16, 2008, 3:01 PM
yup! the bold is sweet. canada and europe already have it, we are getting it october 2.
so do you have a myspace? or you can private message me your email.
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texaswireless

Sep 12, 2008, 12:48 PM
As long as you kept all your box and packing you will get a refund for what you paid on the phones (and if they are in new condition). You will pay the act fee and prorated amount for monthly service used. That is the standard policy for AT&T corporate and most branded dealer locations. Third party could be different.

Good luck.
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