nope, they dont want to compete
i spoke with my 3rd party rep. i complained about their soaring rate plans. told her we were selling more tmo because of their current promo. her answer bluntly was.."were profitable, so we dont have to give away a gang of minutes to compete with tmo. our overal value is what makes us better." hmmm while yes they do have more covergae than t-mo, i think cingular's attitude is down right arrogant and may return to bite them in the rear. i dont care, i get paid either way. be it cingular, t-mo, sprint, or nextel. i just dont wanna hear their mouth when we arent seeling as much cingular as we are sprint and tmo.
...
I've noticed this arrogance before, and i agree, I think it will harm Cingular in the long run.
...
Not so sure. Cingular has customers who are willing to pay the high price. Come on who would be willing to pay $500 for a phone that they probably only use for 2 years? Quite a few.
...
If you treat the customers poorly, or they think you are treating them poorly they will leave just as soon as they can. This is a lesson that aws learned too late. I was hoping that Cingular would have learned from aws' mistakes, but apparently not.
...
The reason is for 2 reasons that the Cingular plans are like they are:
1)They are taking some parts like the data packages to make the comparable to what the former ATTWS plans were ie: now its acceable at 3 cents per kb, and other aspects i will into on another post.
2)Because they are supporting 2 different networks, and 2 billing systems, and basically 2 companies, so till people are mostly integrated then you will see things get more expensive to pay for 2 companies, bottom line is that its gonna get tougher for the customers till the customer base from Cingular "BLUE" is switched to orange.
Thats why its gonna get tougher on the blue customers as in E-mail that was re-sent today
TO: ALL PRODUCTION FLOORS
RATE PLAN CHANG...
(continues)
1)They are taking some parts like the data packages to make the comparable to what the former ATTWS plans were ie: now its acceable at 3 cents per kb, and other aspects i will into on another post.
2)Because they are supporting 2 different networks, and 2 billing systems, and basically 2 companies, so till people are mostly integrated then you will see things get more expensive to pay for 2 companies, bottom line is that its gonna get tougher for the customers till the customer base from Cingular "BLUE" is switched to orange.
Thats why its gonna get tougher on the blue customers as in E-mail that was re-sent today
TO: ALL PRODUCTION FLOORS
RATE PLAN CHANG...
(continues)
...
I guess I will see it tomorrow if that email exsists. Cingular is still missing the boat because all they are doing is angering the aws customers. It will be an uphill struggle to win back the goodwill they lose by forcing people off the aws plans and onto the cingular ones.
...
greyrat said:
I guess I will see it tomorrow if that email exsists. Cingular is still missing the boat because all they are doing is angering the aws customers. It will be an uphill struggle to win back the goodwill they lose by forcing people off the aws plans and onto the cingular ones.
Its your job to follow the p&p, not to question it.The people over your heads, The Exec's job are to question and to make policy.The fact is you gotta get through your head.They are not ATTWS customers, they ARE Cingular's. The Divested Customers ARE GONE!!!
The rest are Cingular's, and if you remember your training, When a plan is expired, and the customer wants to change his plan they had to go a current plan.This i...
(continues)
...
When I am off the clock I will question anything I like, and provide an opinion on anything I like. I am off the clock right now and am showing remarkable restraint by limiting myself to statements that are phrased in a neutral manner. I don't think that treating former aws customers to a tiger balm sensual massage type experience is going to foster long term loyalty towards Cingular, and we the reps will be hearing about it for some time to come.And I for one, don't like being in an antagonistic position with callers.I was merely expressing hope (or the disapointment of that hope) that Cingular would have learned that antagonizing your customer base will lead to those customers finding other service providers.
...
greyrat said:...
When I am off the clock I will question anything I like, and provide an opinion on anything I like. I am off the clock right now and am showing remarkable restraint by limiting myself to statements that are phrased in a neutral manner. I don't think that treating former aws customers to a tiger balm sensual massage type experience is going to foster long term loyalty towards Cingular, and we the reps will be hearing about it for some time to come.And I for one, don't like being in an antagonistic position with callers.I was merely expressing hope (or the disapointment of that hope) that Cingular would have learned that antagonizing your customer base will lead to those customers finding other service provide
(continues)
...
🤣 You and Aberfitch from the T-Mobile forum have got to gettogether. I agree the new individual plans are cool, but the familytalk and data plans basically...suck. I am in CS from the ORANGEside and have gotten nothing but negative feed back about the new FT plans. Wouldn't it make more sense Mr. Obviously corporate owned to lower the FT plans to $9.99 for the additional lines? I hate a greedy corp. Remember Enron, WorldCom. 👿
...
I wish for the days when all family talk lines 39.99+ was 9.99.....Those were the days...
...
jwbass1985 said:
I wish for the days when all family talk lines 39.99+ was 9.99.....Those were the days...
Man i had people when ATTWS had that, they told it we were discriminating over people who could only afford a plan for 29.99, so they wanted us to make a plan for 29.99 + 9.99, but they wanted the minutes off of a 39.99 package since they could live off of 200 minutes- It's like get the F*** out of here ya know!!!Go away, go bug VZW, and leave us alone!!! 😈 😈
...
Wouldn't it make more sense Mr. Obviously corporate owned to lower the FT plans to $9.99 for the additional lines?
Yup, ESPECIALLY if they insist on continuing with the "OMG ADD A LINE FOR $9.99!!!!!" advertising campaign.
...
It not that they do not want to compete it just that they have people like Blueguy runing the company who think customers are stupid. Cingular and Blueguy both think rollerover is a compelling reason to have Cingular and there for can command a premium price for there service. Only reason Verizon can get a premium for there service is that it works everywhere for the most part cause it has anolog fallback. So lets say you are in a rual part of country with Verizon you have service and with all other companies it a hit or miss.
If you compare T-Mobile and Cingular for the most part both have the same coverage in top 10 markets and in places where they do not have service both roam off of the same reginal carriers so there service is same i...
(continues)
If you compare T-Mobile and Cingular for the most part both have the same coverage in top 10 markets and in places where they do not have service both roam off of the same reginal carriers so there service is same i...
(continues)
...
check the coverage maps again. There's no comparison between t-mobile and cingular. I'm Cingular and I get consistent coverage and connection while my friends standing next to me are struggling with T-Mobile's connection. They're constantly borrowing my cingular phone. We live between Milwaukee and Chicago which T-Mobile "supposedly" has "excellent" goverage but in reality don't. Many of my T-Mobile firends are switching to cingular when their contract with t-mobile expires. You'll never see me leaving Cingular as long as they offer the best coverage and technology even if cingular is a little more expensive but that's the price I'm willing to pay for superior coverage and service. Especially when I need reliable service when traveling....
(continues)
(continues)
...
Back when I was with T-Mobile I was in that area that you speak of. You know what my phone said the whole time? "No Service". Grrreat! But Im long gone from T-Mobile. After that I got sucked into the Nextel deal which was a horror story on it's own. Then I switched to Cingular and I'm as happy as I can be! 😁
Now where the hell is that S710a?! 👿
Now where the hell is that S710a?! 👿
...
Well, the rollover is on mainly on the CingularNation plan (450 for $39.99), which is comparable with the Verizon SingleRate $35 (150) or Sprints F&F for $35 (300). If either Verizon or Sprint had 1000ANY I can't find them! I know some regional companies that have plans at that price point, but those are NOT comparable with, say, the SingleRate or CingularNation. However, some of the smaller companies have regional/local plans that NONE of the bigger companies can match.
This is an OLD story that's been going on for years. Cingular/Sprint/Verizon are gunning for Cingualr/Sprint/Verizon and don't really make plans aimed at smaller companies like BobTell of TinyComm.
This is an OLD story that's been going on for years. Cingular/Sprint/Verizon are gunning for Cingualr/Sprint/Verizon and don't really make plans aimed at smaller companies like BobTell of TinyComm.
...
Its hard to say that the companies will regret their arrogance later, especially wireless companies. Take Sprint, for instance. The guy in the black coat might as well be saying: "We offer good deals from time to time but always have mediocre service. Other than promos, our phones are overpriced and work jus about the same. But we have a bunch of customers so just bend over, take it, and enjoy". Verizon: "We offer a large network with great coverage in some areas, crap in others. Our maps are falsified and our phones are either crippled or mediocre, except for the most expensive. Can you hear me now?" T-Mobile: "We offer you a lil here and there because we are more concerned with our international consumer base. America is just a part of the...
(continues)
(continues)
...
