Speaking of the Blackberry Bold......
For the first time in years I am needing help instead of giving it.
SO I broke down last week and bought one brand new handset off ebay. It is at&t branded, but boots up with Movistar telefonica software. Strange but ok. Ringtones are very refreshing versus my Curve.
Media net, and MMS works just great. No at&t Navigator. Still so far so good.
I added the IMEI to my account and it shows up as a Bold 9000. Score for insurance purposes!
On my Curve, I was able to have push email. When I attempted to set up my POP account via yahoo small business, under email set up, it ops for enterprise server only. No option for personal email set up like the curve.
I have the lower case edge instead of upper case EDGE in the top corner. My a...
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SO I broke down last week and bought one brand new handset off ebay. It is at&t branded, but boots up with Movistar telefonica software. Strange but ok. Ringtones are very refreshing versus my Curve.
Media net, and MMS works just great. No at&t Navigator. Still so far so good.
I added the IMEI to my account and it shows up as a Bold 9000. Score for insurance purposes!
On my Curve, I was able to have push email. When I attempted to set up my POP account via yahoo small business, under email set up, it ops for enterprise server only. No option for personal email set up like the curve.
I have the lower case edge instead of upper case EDGE in the top corner. My a...
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Some questions:
What model phone is it? An AT&T branded Curve but the IMEI shows up as a Bold?
What version of the RIM handset software is it running?
To get your e-mails again, you need log into your Blackberry account (use the personal e-mail setup icon, it takes you to the right webpage). Under Settings, click on Change Device. Enter your new PIN and IMEI.
Also go under Advanced options to the Host Routing Table. If it is empty, click the blackberry menu button and select Register Now.
What model phone is it? An AT&T branded Curve but the IMEI shows up as a Bold?
What version of the RIM handset software is it running?
To get your e-mails again, you need log into your Blackberry account (use the personal e-mail setup icon, it takes you to the right webpage). Under Settings, click on Change Device. Enter your new PIN and IMEI.
Also go under Advanced options to the Host Routing Table. If it is empty, click the blackberry menu button and select Register Now.
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Tao,
This is an att branded bold with an att BOLD IMEI.
Operating system is 4.6.
I have gone under the host routing table and have hit the register now button 27 times. No dice.
I think the pin is blocked.
Will
This is an att branded bold with an att BOLD IMEI.
Operating system is 4.6.
I have gone under the host routing table and have hit the register now button 27 times. No dice.
I think the pin is blocked.
Will
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I'm not a tech, so I cannot speak to IMEI blocking, but I would not put that high on my suspect list. If they were blocking the IMEI, I would think you would get no access to the system. I don't see the value of blocking only your RIM access (which would be a bad thing to do especially if you are paying for it).
Delivery of e-mails is primarily a RIM side function. I assume you logged into your RIM mail account and changed your device info with them, too (as well as sending host routing table registrations).
I would check with Blackberry support as the most likely first step to resolving the issue. It could be something simple, or maybe RIM has blacklisted that device for some reason. After all, the AT&T branded Bold has no...
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Delivery of e-mails is primarily a RIM side function. I assume you logged into your RIM mail account and changed your device info with them, too (as well as sending host routing table registrations).
I would check with Blackberry support as the most likely first step to resolving the issue. It could be something simple, or maybe RIM has blacklisted that device for some reason. After all, the AT&T branded Bold has no...
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AND- I have seen this happen, the agent price plan may not be compatible with the BOLD.
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If it's a BIS plan it should let him onto BIS, no matter how old or whatever. Basically, if he had it working before on his curve then it should be working.
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Also, you can download AT&T Navigator by going to this link on your phone:
http://att.telenav.com/nav »
http://att.telenav.com/nav »
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Oh and one other thing I would look into:
I am not certain if AT&T insures phones that were not part of their inventory. Although this one has an AT&T brand on it, you stated it didn't have the AT&T software so it may not be recognized by their system as an insurable phone. It would be a good idea to contact customer service and confirm that IMEI will be actually covered. If not, there is no point in paying for insurance. Since you purchased the phone off eBay and not from AT&T they have no obligation to cover it.
I am not certain if AT&T insures phones that were not part of their inventory. Although this one has an AT&T brand on it, you stated it didn't have the AT&T software so it may not be recognized by their system as an insurable phone. It would be a good idea to contact customer service and confirm that IMEI will be actually covered. If not, there is no point in paying for insurance. Since you purchased the phone off eBay and not from AT&T they have no obligation to cover it.
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Dude you really need to re-read his post. It is like you are answering questions to something completely different.
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Alright, I will try to be more specific:
Go to
https://bis.na.blackberry.com/html?brand=mycingular »
from your PC. Login to your BIS account (the one you were using when you had your Curve).
Select Change Device from the menu, it is on the left.
Enter the Device PIN and IMEI.
This is the standard procedure you must go through when changing to a new Blackberry device.
If you have done this already, OR if that did not seem to work, then contact Blackberry for assistance.
I went to the blackberry.com site and clicked on contact us to get the following information:
mailto:[email protected]
OR
Research In Motion
295 Phillip Street
Waterloo, Ontario
Canada N2L 3W8
tel: (519) 888-7465
fax: (519...
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Go to
https://bis.na.blackberry.com/html?brand=mycingular »
from your PC. Login to your BIS account (the one you were using when you had your Curve).
Select Change Device from the menu, it is on the left.
Enter the Device PIN and IMEI.
This is the standard procedure you must go through when changing to a new Blackberry device.
If you have done this already, OR if that did not seem to work, then contact Blackberry for assistance.
I went to the blackberry.com site and clicked on contact us to get the following information:
mailto:[email protected]
OR
Research In Motion
295 Phillip Street
Waterloo, Ontario
Canada N2L 3W8
tel: (519) 888-7465
fax: (519...
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Tao,
Thanks for the responses.....
When I pop the bold IMEI and pin number in the bis/att website, it says the account is suspended.
Perhaps, I have a hot phone? Or the pin isnt set to activate until the at&t release of the bold.
When I had my previous curves (3 total) I never had to use the site. I just poped in my email and password on each handset and it pushed again.
I would recieve a text via Blackberry that my pin has been updated.
???
Will
Thanks for the responses.....
When I pop the bold IMEI and pin number in the bis/att website, it says the account is suspended.
Perhaps, I have a hot phone? Or the pin isnt set to activate until the at&t release of the bold.
When I had my previous curves (3 total) I never had to use the site. I just poped in my email and password on each handset and it pushed again.
I would recieve a text via Blackberry that my pin has been updated.
???
Will
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My guess is as good as yours as to why RIM has suspended your BIS account. Obviously it has something to do with the handset you have switched to recently.
It's definitely something you will have to talk to RIM about. Just be honest. You bought the phone off eBay, just like thousands of people do. I don't know how much you knew about the phone (did you think it was an unlocked phone or did you know it was an AT&T branded phone prior to release?) but the important thing to find out is: will this phone ever be useable on their BIS network, and if so, what do you need to do to make it happen.
Honestly, I would go with the $49.99 tech call to RIM, it would be worth it just to avoid the frustration of being passed around between people...
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It's definitely something you will have to talk to RIM about. Just be honest. You bought the phone off eBay, just like thousands of people do. I don't know how much you knew about the phone (did you think it was an unlocked phone or did you know it was an AT&T branded phone prior to release?) but the important thing to find out is: will this phone ever be useable on their BIS network, and if so, what do you need to do to make it happen.
Honestly, I would go with the $49.99 tech call to RIM, it would be worth it just to avoid the frustration of being passed around between people...
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Call into CCARE who will pass it off to tech who will pass it off to PMC that will get it through without paying the 50.00 bucks if you want to save money. Call 18003310500 put your mobile number in so you dont get some other department that will twiddle their thumbs and not know what to do...lol and if the ccare rep says they are not familiar with the phone tell them you are 'testing' it and to check their regions new phone list...they can get you to tech....who will get you escalated further. Unfortunately CCARE does not have PMC's direct number. GRRR.
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If you decide to go the route of the AT&T customer service line, I'd love to hear the details of that experience. 😉
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Yeah me too because i will admit i work with idiots and outsourced non educated people. 🙂 They just dont think when they do things...customer care is great but there are some out there that i really question but unions protect those people.
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First of all I would like to state that you are a punk for getting the bold before me. You just had to do it didn't you!?!
2nd, have you tried to power cycle the phone sir?
You may have answered this already but I didn't really feel like reading all of these replies since most were either redundant or off-topic. Does the BB Browser show up as well as the Media-Net browser? This seems to be the same issue that I have seen on videos on you-tube with people showing hands-on demo's.
http://www.youtube.com/watch?v=Fl7cqFQatP4 »
he mentions at about 1:39 that Rim turned off the pin to that particular phone since it was bought off ebay before it was released...
also check
http://blackberryforums.pinstack.com/showthread.php?t »...
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2nd, have you tried to power cycle the phone sir?
You may have answered this already but I didn't really feel like reading all of these replies since most were either redundant or off-topic. Does the BB Browser show up as well as the Media-Net browser? This seems to be the same issue that I have seen on videos on you-tube with people showing hands-on demo's.
http://www.youtube.com/watch?v=Fl7cqFQatP4 »
he mentions at about 1:39 that Rim turned off the pin to that particular phone since it was bought off ebay before it was released...
also check
http://blackberryforums.pinstack.com/showthread.php?t »...
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