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ATTN ATT CS Reps

wizardofCroz

Nov 25, 2008, 6:34 PM
Please, Please, stop sending customers into our store to honor online discounts. Authorized retailers cannot honor online discount prices, and quite frankly, i can't stand customers who have diarehea of the mouth that come in with all their info saying they spoke to a CS rep on the phone and the rep said to go to the local ATT store to honor the discount. 😡
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Iselltheshitoutofphones

Nov 25, 2008, 7:02 PM
Perhaps you should clarify this....

There isnt anything offered online that you cant match on a NEW activation. Unless your agent principal does not like to haggle with pricing.

Upgrades, I understand.

I get this too. Mostly for free SIM cards. Of course the closest COR store to me is 42 miles away. I sympathise with that. However, I charge them the $25 for the SIM and I call care and they happily issue a bill credit.

Will
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Guy Montag

Nov 25, 2008, 9:33 PM
These are what they send me. The closest core store is another six miles or so away. People tend to leave angry...
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