Need Help from in-house ATT Rep....regarding Ltr I received from ATT
I received a "Service Gram" from ATT saying a couple of discounts I've been receiving may no longer be available, along with general info. It gave me a code to give to the ATT rep to find out what this was all about when I called. "SE1CONVL1", but the rep that I spoke to didn't have a clue what it meant. She even put me on hold to check it out and came back that someone said it had something to do with a new billing system that ATT is going to.
So why would a "new billing system" effect my price change? Is that legal to change pricing on a contract that has expired. I'm on a month to month basis with a coporate discount. Have been for 5 years now and want to keep it that way.
Anyone know what this is code means and what it's real...
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So why would a "new billing system" effect my price change? Is that legal to change pricing on a contract that has expired. I'm on a month to month basis with a coporate discount. Have been for 5 years now and want to keep it that way.
Anyone know what this is code means and what it's real...
(continues)
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AT&T has the right to change your plan at any time once you are on a month to month agreement. Any carrier does.
It is possible that the corporate agreement with the company has expired or been altered. That change can occur even if you are in an agreement and it is perfectly legal and in the terms and conditions.
You might speak with your corporate HR to determine if that agreement has changed or expired.
It is possible that the corporate agreement with the company has expired or been altered. That change can occur even if you are in an agreement and it is perfectly legal and in the terms and conditions.
You might speak with your corporate HR to determine if that agreement has changed or expired.
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You are in the South East region in the billing system. They are converting you to a billing system that all representatives can access. What that notification means is that your account number will be changing and the mailing address for payments. The discount that you had on your account cannot convert over. You will need to contact your HR administrator to get your FAN number.
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