AT&T Phones
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Has anyone on the blue or orange side had to deal with blue customers trying to upgrade with AT&T phones? Does anyone else find it difficult to tell customers that they are SOL when it comes to upgrading without switching to the orange side?
Has anyone on the blue or orange side had to deal with blue customers trying to upgrade with AT&T phones? Does anyone else find it difficult to tell customers that they are SOL when it comes to upgrading without switching to the orange side?
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shscaptain1234 said:
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Has anyone on the blue or orange side had to deal with blue customers trying to upgrade with AT&T phones? Does anyone else find it difficult to tell customers that they are SOL when it comes to upgrading without switching to the orange side?
Just tell them the truth i do, that when the company was bought out, that they stopped production of all att phones. As they want everybody down the road to be on the orange side.
I also tell them that selling phones was and is a courtesy, and since att went out of business that courtesy died too!They will moan, but not much else you can do!!
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Well... I wouldn't know... I am a Cingular (Blue) rep but I only deal with Business customers... I cannot fathom having to service the general public. How atrocious 😕 But seriously, I know business customers, sponsored or coporate-liable, can upgrade within blue. Consumer Care reps I know say it isn't that hard unless the customer has a blue plan that orange cannot match at all.
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Well generally we find when we get calls to migrate (that is what I do in department, I've gone through all the blue and orange rep training, so I actually use all the systems ie care and telegence and axys and seibel etc.) That with TDMA and some GSM customers switching offers nothing really worth taking. Usually they have renewed enough that their minutes are huge compared to starting all over with a orange plan. Then after we offer the promos for migrating we go into the renewal promos with blue and usually the phones that we can offer a pathetic at best and almost all of them are only available in stores if they are lucky. I always have to deal with the anger involved with At&t phones being out of commission, but hey, that's my job. Oh, ...
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very simple nov 14 all phones that were not sold at the end of the business day were shipped back to the manufacturer minus go phones. nov 15 going forward any pp or equip chnages means u miagrate
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but......they do appreciate you shooting them straight and not telling them something just to appease them or get the out of your face.
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I look at it this way. I get PAID to sell them on Cingulars service. If I can't do that, then I don't need to be doing this job.
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I know what you mean. When I hired on, the job was customer care. There was nothing in my job title about sales.
Now, I'm made to migrate folks to Orange.
You will notice that part of the Cingular care rep description is sales.
Now, I'm made to migrate folks to Orange.
You will notice that part of the Cingular care rep description is sales.
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