At&t automated system....I HATE YOU!
Has anyone had to deal with that stupid system while warm transfering someone to customer care or some other area? "Please say what you're calling about...I'm sorry we're having some problems understanding each other" Oh how irritating! And when you try to go through cingular's system, you get someone faster, but then you have to go through 100 reps when you're transfered a billion and one times to find the right market and the right department. If I was a customer I would probably be angry even before I talked to someone!
...
Don't feel alone on this one. Before I migrated to Cingular Orange from Cingular Blue, I always had to deal with that irritating automated system. I would sometimes get the I can't understand message, but the thing I hated the most was when I would call in because I needed to speak to a CSR. I would say "representative", the system would say "okay, but first let me see if I can help you....", I would have to say "representative" again, then the system would say "okay, so I know how to route your call, please choose from the following....", then I would have to say "representative" a third time before the dam system would actually just put me through to a actual person. Everytime I had to deal with the dam system like that I would end up s...
(continues)
(continues)
...
I agree. I found that if you push 0 over and over with the blue system you get to a rep right away, but if you do it with the orange side it hangs up on you. And that hold music couldn't be more irritating.
...
I feel your pain! I actually cringe when an ATT number shows on my display at work now because I know that more than likely it is a missrouted call and has nothing to do with sales. I try to apologize and be as polite as I can and get the customer to the right department, but ofcourse they want to take their frustrations out on me because I cant do anything for them and they have 'been on hold forever' and cant believe my 'incompetentness' because I am only a sales rep who doesn't have access to anything on a customers account other than their last 4 of the social, billing/usage address and sometimes not even what rate plan they are on much less the ability to make any changes to their account or access to billing information to be able to b...
(continues)
(continues)
...
To my knowledge, it doesn't route you to as many different departments as it has you believe. If you choose the option for a new line of service, it gets you to SAles. I think any other issues go to Customer Care.
A buddy and I found a great way to blow off steam when using that IVR line. We argue with it.
"Please say your wireless number."
***"No, I don't want to. Why don't you give me yours?"
"I;m sorry, I didn't understand that."
***"Of course you didn't. You don't listen. Just shut up!!"
if you do it right, it's faster than actually following the instructions as you are supposed to. Try it sometime.
A buddy and I found a great way to blow off steam when using that IVR line. We argue with it.
"Please say your wireless number."
***"No, I don't want to. Why don't you give me yours?"
"I;m sorry, I didn't understand that."
***"Of course you didn't. You don't listen. Just shut up!!"
if you do it right, it's faster than actually following the instructions as you are supposed to. Try it sometime.
...
