upgrade issues!
in January my wife wanted to get a new phone. she was not eligble until march of this year. she wanted the i-phone. in order for her to get it, we added a new line to our family plan. and then transfered her line to the i-phone. i was told then, in march we could use her upgrade for my line if i wanted it. today i went in to get the upgrade and now am told the renewed her contract and have to wait for 18 months before eligble for upgrade âšī¸ . my question is am i just screwed or is there a way to get this resolved and just use the upgrade now as i was told from the sales rep..
thanks, any help is appreciated... đ
thanks, any help is appreciated... đ
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Sounds like they only checked the eligibility on the new line, that old one should be eligible if what you say is correct.
Hit *639# and SEND into both phones and see what it tells you. It will tell you if the phone line is eligible for upgrade or when it will be.
Hit *639# and SEND into both phones and see what it tells you. It will tell you if the phone line is eligible for upgrade or when it will be.
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I'm guessing that when they moved the iphone to the existing line, the original sales rep did not remove the contract that the system puts on a line when you move an iphone (even when the iphone was purchased on a different line). Just go back to the original rep or any COR store and they should be able to see the original transaction and can fix the problem.
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