matty_719 said:
The reason I come to this site is to get a consensus of info. Everytime I call customer care, I get different answers.

matty_719 said:
The reason I come to this site is to get a consensus of info. Everytime I call customer care, I get different answers.

Well the website goes*poof*in may,2005, at that point if you go and want to check your minutes, the only option will be to check via mmode on your phone, if you have a package it will come out of package kb's, if not, then it will cost 3 cents per kb on the mmode.

austin316 said:
the only option will be to check via mmode on your phone, if you have a package it will come out of package kb's, if not, then it will cost 3 cents per kb on the mmode.

Another half truth, brough to you by a load of bullsh!t. I can call customer care. It is just more convenient for me to go online.

If policy is followed properly you should not be able to get your minute/date/txt usage through Customer Care. mMode and going online are currently the only available options.

Tebor0 said:
If policy is followed properly you should not be able to get your minute/date/txt usage through Customer Care. mMode and going online are currently the only available options.

Thats right, no one will tell you ,for legal reasons the only way you are going to have it will be through mmode after may,unless you migrate of course over to cingular, where you check your minutes through your phone, remember you are not being forced to migrate, but we do have the right to limit what you can do on the blue side, and since you don't pay for ocs, we have the right to change or disconitnue it at any time.We are simply limiting that option to mmode only1!!!

Sounds quite greedy.

matty_719 said:
Sounds quite greedy.

And so is demanding that we keep a site open that you don't pay for! Thats like saying my voicemail is not working, gimme me a credit,well since you don't pay for it, lets' 50% of nothing is still nothing.

Actually, vm is included with your rate plan. Do you work for cingular? Debit... Blueguy... Pir... is that you?

matty_719 said:
Actually, vm is included with your rate plan. Do you work for cingular? Debit... Blueguy... Pir... is that you?

Well let's see, anybody who tells you the plain truth without kissing your butt to do it is considered one of those people.Like the name of the william shatner book says "GET A LIFE"

Oh god... a trekkie. But you never answered my question. DO YOU WORK FOR CINGULAR

matty_719 said:
Oh god... a trekkie. But you never answered my question. DO YOU WORK FOR CINGULAR

Yes, i deal with the whiny wet nosed customers on the blue side "legacy" customers, and oh what a legacy they have left, a path of whine and credits.

So you want a website that is catering to a dead company and that is not profiting Cingular in any way, shape, or form? If the company is so greedy and you are unwilling to change your service to a Cingular phone and plan, honestly, just go away. Companies don't need unreasonable customers like yourself that demand everything under the sun but aren't willing to accomodate the company helping them.

Keep in mind also, that the company doesn't have to tell you how many minutes you have used, it's a privilege that is given to you.

Tail said:
So you want a website that is catering to a dead company and that is not profiting Cingular in any way, shape, or form? If the company is so greedy and you are unwilling to change your service to a Cingular phone and plan, honestly, just go away. Companies don't need unreasonable customers like yourself that demand everything under the sun but aren't willing to accomodate the company helping them.

Keep in mind also, that the company doesn't have to tell you how many minutes you have used, it's a privilege that is given to you.

Bravo, bravo 😁 😁 😁

Exactly, just like its a courtesy to sell phones to a customer, since we are selling airtime packages not phones, and that courtesy is over on...
(continues)

Well then the policy should be changed. They can not force a customer to check their minutes through mmode only. It will end up costing unnecessary time & money. Thats like your bank saying "you have to pay a dollar to find out your available balance."

matty_719 said:
Well then the policy should be changed. They can not force a customer to check their minutes through mmode only. It will end up costing unnecessary time & money. Thats like your bank saying "you have to pay a dollar to find out your available balance."

Well let's see do you pay for online access,that would be no, so unless you pay for it, you have no say in that matter.The fact is we have the right to change or alter anything that you not pay for in any way we wish to, so in this case we a)have the right to take down the site and b) we will allow you have the ability to view, you have to do it through your mmode,and no, again for legal purposes, we can't tell you the minutes, sicne they are a...
(continues)

austin316 said:

Well let's see do you pay for online access,that would be no, so unless you pay for it, you have no say in that matter

Your horse is mighty high.

austin316 said:

again for legal purposes, we can't tell you the minutes, sicne they are a pprox. of minutes, and it states they are not accurate at all.

And the website is? And mmode too? I THINK NOT. They are just estimates. "Legal purposes" sounds like crap to me. Sounds like the call center managers do not want the reps to get flooded with calls requesting minute usage, so they created a little rule.

Bottom line is that you don't pay for the website, its getting shut down within next 30-60 days, then you either go through the mmode and not have access to it, the choice is yours, you may not like it, but its still a choice.

If you work for cingular... you are a bad rep for them. Your attitude sucks. You could try to put things in a better wording so you dont come off as a prick. Yes i know, you want to be straight forward, but the way you say things makes you out to be the biggest asshole of them all.

matty_719 said:
If you work for cingular... you are a bad rep for them. Your attitude sucks. You could try to put things in a better wording so you dont come off as a prick. Yes i know, you want to be straight forward, but the way you say things makes you out to be the biggest asshole of them all.

Oh you'd rather that i sucked your butt, was all warm and fuzzy and "well sir i'm so sorry you can't view them on the website anymore, but is there anything else i can help you with??" that sounds better, no that sounds more rude- Hold on yeah i'll use that, it sounds nice, but it may do the opposite, thanks matty!!!!!!!!!!!

Dude, get over yourself already, this website isn't customer service, just like you can be a cursing obnoxious customer, reps on here can say things they way they want to. If you can't take some of your own crappy attitude medicine, then stop dishing it out.

Wah wah wah. You can't check your minutes on the website anymore.

visit this site

www.getoveritandmoveon.com

matty_719 said:

austin316 said:

Well let's see do you pay for online access,that would be no, so unless you pay for it, you have no say in that matter

Your horse is mighty high.

austin316 said:

again for legal purposes, we can't tell you the minutes, sicne they are a pprox. of minutes, and it states they are not accurate at all.

And the website is? And mmode too? I THINK NOT. They are just estimates. "Legal purposes" sounds like crap to me. Sounds like the call center managers do not want the reps to get flooded with calls requesting minute usage, so they created a little rule.

DOn't want to get in a fight, but Matt, the reas...
(continues)

Why you dont wait and find out? 😛

matty_719 said:
The reason I come to this site is to get a consensus of info. Everytime I call customer care, I get different answers.

Possibly merge it in with the cingular.com site, but I am not sure, I will email my regional to see if she knows anything on it.

on the main page, in the bottom right hand corner, under "Manage My Account".

I went there & it has a link for attws customers, but it just takes them to the attws website.

matty_719 said:
I went there & it has a link for attws customers, but it just takes them to the attws website.

Maybe it will be redone as a www.cingularblue.com... just an idea! 😁 Like the link will say if you are a cingular blue customer click here.

I believe the site will still exist just not under the attws.com name.. But the functionality of the system will be the same.