Moving Number from One Account to Another ...
I have two phones on two different accounts. I want to drop my phone on account "A" (it's out of contract) and move the number to my phone on account "B".
When I got my phone for account "B" (about a year ago) Cingular said that I could later move the number (from "A") with no problem. Now they say I can't - there's been a policy change.
Anyone know a way around this? The phone number on Account "A" is my "main" cell number and I don't want to go through the mess of having to notify all my business and personal contacts of a new number.
Thanks
When I got my phone for account "B" (about a year ago) Cingular said that I could later move the number (from "A") with no problem. Now they say I can't - there's been a policy change.
Anyone know a way around this? The phone number on Account "A" is my "main" cell number and I don't want to go through the mess of having to notify all my business and personal contacts of a new number.
Thanks
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if i read your ? right u want to use the phone from the line ur diconnecting on the line your keeping.
if its TDMA, just call in and do a esn change. have them overwrite the already in use box.
if its gsm , just throw the sim in the phone and your set.
if its TDMA, just call in and do a esn change. have them overwrite the already in use box.
if its gsm , just throw the sim in the phone and your set.
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I think that she just wants one number and wants to keep the number that she has had forever... Unfortunately, from my understanding if that is the case the only way that you can do that is to cancel the number you don't want and pay termination. If I am understanding you correctly.
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That I dont understand. We have had many customers call in with a temp number until they ported their number and had it switched to the number they were porting in. It sounds like the same situation so I dont see why they cant do it. If policy changed then I guess I better stop assisting those customers. 😳
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a customer cannot replace an existing number with another existing number within Cingular. if the number change was coming from a ported in number from another carrier, then yes, it is possible to replace the existing number with another number.
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Good. Calls not too bad and really nice customers today. 🙂 1 even said I was good with people. hehe.
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jramossteel said:
I think that she just wants one number and wants to keep the number that she has had forever... Unfortunately, from my understanding if that is the case the only way that you can do that is to cancel the number you don't want and pay termination. If I am understanding you correctly.
I think you are right on the money jackie, the way i read it too is they have 2 lines one in contract, and out of contract,they want to cancel the line out of contract then transfer that number onto the line thats in contract.
Yeah sorry its not possible.
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We had a customer about two days ago with one blue account that was out of contract and two orange numbers that were under contract. They let him cancel one orange number with no ETF and migrate the blue over with a new two year. I thought it was pretty nice of them, but it was a headache and took about an hour to complete.
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ralph_on_me said:
We had a customer about two days ago with one blue account that was out of contract and two orange numbers that were under contract. They let him cancel one orange number with no ETF and migrate the blue over with a new two year. I thought it was pretty nice of them, but it was a headache and took about an hour to complete.
You know the person that got migrated to bluegot "f.u.c.k.e.d.", there are no promotions on so he got a new 2 year with nothing on the package but just the included minutes, you knew right?
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austin316 said:ralph_on_me said:
We had a customer about two days ago with one blue account that was out of contract and two orange numbers that were under contract. They let him cancel one orange number with no ETF and migrate the blue over with a new two year. I thought it was pretty nice of them, but it was a headache and took about an hour to complete.
You know the person that got migrated to bluegot "****.e.d.", there are no promotions on so he got a new 2 year with nothing on the package but just the included minutes, you knew right?
You are misunderstanding his post Austin. Cust migrated the Blue to Orange and canceled 1 Orange line. It's impossible to migr...
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Correction said:...austin316 said:ralph_on_me said:
We had a customer about two days ago with one blue account that was out of contract and two orange numbers that were under contract. They let him cancel one orange number with no ETF and migrate the blue over with a new two year. I thought it was pretty nice of them, but it was a headache and took about an hour to complete.
You are misunderstanding his post Austin. Cust migrated the Blue to Orange and canceled 1 Orange line. It's impossible to migrate to Blue unless it is within 30 days of the first migration Blue to Orange
I know, i re-posted,, but had my tL look at it, they advised they are still
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austin316 said:ralph_on_me said:
We had a customer about two days ago with one blue account that was out of contract and two orange numbers that were under contract. They let him cancel one orange number with no ETF and migrate the blue over with a new two year. I thought it was pretty nice of them, but it was a headache and took about an hour to complete.
sorry, misread, but yeah there's still gonna be a ETF show upon that ornage line under contract cancelled ,sorry, i just talked with my TL who reads these, they said the ETF is still gonna show up.
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Thanks for the comeback - but my phone on acct "A" that I want to discontinue is a GAIT phone, and I was told there's a problem if you put that SIM card in the LG 1200 (which is my phone on acct "B").
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