OMG!!!
😳 I CANNOT BELIEVE WHAT I JUST HEARD!!!
I just had a customer come in and expect to be able to add an additional line to his service plan without paying ANYTHING! I mean he expected to not pay for the phone, activation, OR monthly service charges. His reasons were "I've been a loyal customer for 2 years and I don't think you should penalize me for giving you another customer." So you expect FREE service??? I'm an agent, I sell the damn things and I don't even get free service!!! So his reply is "well I guess I'll just have to go somewhere else then." I then had to go into a lengthy explanation about how EVERY carrier makes you pay a service charge for each line per month (which wasn't easy considering I have laryngitis at the momen...
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I just had a customer come in and expect to be able to add an additional line to his service plan without paying ANYTHING! I mean he expected to not pay for the phone, activation, OR monthly service charges. His reasons were "I've been a loyal customer for 2 years and I don't think you should penalize me for giving you another customer." So you expect FREE service??? I'm an agent, I sell the damn things and I don't even get free service!!! So his reply is "well I guess I'll just have to go somewhere else then." I then had to go into a lengthy explanation about how EVERY carrier makes you pay a service charge for each line per month (which wasn't easy considering I have laryngitis at the momen...
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disturbed1 said:
😳 I CANNOT BELIEVE WHAT I JUST HEARD!!!
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The scary part is that i hear every day, 1 call every day.nothing shocks me anymore.
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OK, I hear the "I pay my bill every month" crap a LOT. But for someone to, in all sincerity, believe that he's gonna get service ANYWHERE for free???? That's honestly pure insanity.
Maybe my throat's just gettin to me and I imagined it all....wish my relief would get here so I can go home and stop having to talk to EVERYONE that comes in.
Maybe my throat's just gettin to me and I imagined it all....wish my relief would get here so I can go home and stop having to talk to EVERYONE that comes in.
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I had a customer escalate because it didnt say on the ad she received there would be an MRC for her additional line so she didnt want to pay it.
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we won't charge him a penny if he activates a new line with other carrier 😁
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Oh...hehe....sorry. I read that wrong. I apologize and wow my post sounded rude, I wasn't trying to sound that way. I apologize for that too. 🤭
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disturbed1 said:
😳 I CANNOT BELIEVE WHAT I JUST HEARD!!!
"I've been a loyal customer for 2 years and I don't think you should penalize me for giving you another customer."
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Now how on earth can this guy justify bringing in a new customer when a new customer technically refers to someone who has paid for a service to the company? Some people are just crazy.
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That's a good one, now here's one for you.
How could this guy actually CALL it bringing in another customer if he's adding a line to his EXISTING plan? FamilyTalk lines are billed as one customer.
How could this guy actually CALL it bringing in another customer if he's adding a line to his EXISTING plan? FamilyTalk lines are billed as one customer.
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And what's so loyal about staying for two years? Most likely, he had a two-year contract. It isn't loyalty when you are CONTRACTUALLY REQUIRED!!! If he stayed off-contract for several years, or willingly renewed his contract a few times, that is loyalty.
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It's a reflection of how society is today. People expect things, pat on the back, free items, discounts, for stuff that we as normal people take for granted and do without a thought. Such as pay bills on time.
When did it become acceptable and commonplace, to reward people for things that they SHOULD be doing on a normal basis like the rest(small % it seems now) of society?
Sorry for the rant... 😈
When did it become acceptable and commonplace, to reward people for things that they SHOULD be doing on a normal basis like the rest(small % it seems now) of society?
Sorry for the rant... 😈
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NO no...I'm with ya on that one! Comin in and expecting something back for something you HAD to do is just idiotic.
That's like hearing someone defend themselves by saying "I TAKE CARE OF MY KIDS!!!" Well what the hell else are you going to do? You're SUPPOSED to take care of them...just like you're SUPPOSED to pay your bill. If ya want service that is.
That's like hearing someone defend themselves by saying "I TAKE CARE OF MY KIDS!!!" Well what the hell else are you going to do? You're SUPPOSED to take care of them...just like you're SUPPOSED to pay your bill. If ya want service that is.
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ooh..."I TAKE CARE OF MY KIDS!!" sent a shiver up my spine. But this is the way I played it in my head when I read it. "I ta' carr' a ma keeeds!!!" 😳 😳 😳 😳
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Well, contract or not, telephone service weather it be landline or mobile is more of a utility than a luxury. You don't pay the electrac bill-your lights go out....You don't pay the association fee-you get evicted...You don't pay the water bill-rightguard and ralph lauren will become your best friend...you don't pay the cable bill-hope winter is your favorite season cuz all you'll see is snow. You're paying a fee for a monthly service. Pretty simple.
Though I've gotten used to the concept of having to address it, it honestly makes me sad.
While sticking too the same analogy I used before about utilities, but on the opposite side; cell phone carriers do not have the monopolies other utility services have that allow consumers multiple ...
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Though I've gotten used to the concept of having to address it, it honestly makes me sad.
While sticking too the same analogy I used before about utilities, but on the opposite side; cell phone carriers do not have the monopolies other utility services have that allow consumers multiple ...
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