thats cool. i only did it for the 15 and 30 day period for both cingular and att wireless when they were seperate, however, they were both terrible. i have to say that their billing is very wierd and terrible. they prorated your mins first and cut them. then if you change plans they would prorate and cut your mins more. i was like to the CSR i never seen that before. no one does that.

oh well. maybe when cingular/att wireless goes to wcdma and use hspda it might be a chance of going back to just try them, but i doubt it. coverage is terrible around here and voice quality wasnt that good.

i tell clients and future clients to order from websites all the time, becuase its fine. i have never had a problem with that.

what were the pro...
(continues)

Well as for the prorated minutes both companies do that if you change your plan in the middle of the billing cycle. Thats just common sense. It would be beneficial to the customer to wait till the end of the bill cycle. My mom has T-mobile and they do the same so its not just our company.

As for the problems it just revolves around delivery why depend on fedx to do it when you can get it that day at a store?

And like I said any problems with the phone within the first 30 days you have to send back to a diff address not customer care or telesales because you ordered it online. Its more beneficial to the customer to do it at a store.

"Well as for the prorated minutes both companies do that if you change your plan in the middle of the billing cycle. Thats just common sense" but its a stupid way to do it. its better to do it at the end of the month or something. thats why i think att wireless had many of its problems and lawsuits with.

"My mom has T-mobile and they do the same so its not just our company. "

its probably just gsm, becuase nextel, sprint, verizon doesnt do that. hmm oh well.

"As for the problems it just revolves around delivery why depend on fedx to do it when you can get it that day at a store?"

yea, i guess thats true.


"And like I said any problems with the phone within the first 30 days you have to send back to a diff address not custo...
(continues)

nextel18 said:
"Well as for the prorated minutes both companies do that if you change your plan in the middle of the billing cycle. Thats just common sense" but its a stupid way to do it. its better to do it at the end of the month or something. thats why i think att wireless had many of its problems and lawsuits with.

I understand wanting it done at the end of the bill cycle. Trust me I love the fact our policy is that (as it was with ATTWS) but when a customer calls in and no matter what you say they want it NOW you arent gonna lose a customer over it and your supe is just gonna change it anyway. So we change it. It's not a policy we practice, any CSR will tell you they don't like to do it because that means that cu

...
(continues)

well from what i am hearing; that att wireless ex subs complained over that very reason as well as from biling..

oh well. they better fix that whole policy especially when wcdma/umts/hsdpa comes about.

I know when I was ATTWS I didn't change it in middle of bill cycle too many problems.

yea... lets hope cingular can change their problem too.. i dont understand why they do that with the whole prorating in the middle of the billing cycle.. its stupid and shouldnt be accepted...

will that hurt cingular/att wireless? not now, but in the future it will if the problem keeps up...

OK but your not understanding. It's NOT our policy to prorate it. Our policy is to do future dated rate plan changes to avoid that. As for the few times they do, its a rep that is too lazy to do their job or the customer insists we aren't gonna argue. They are told about it and they have to deal with the consequences when the bill comes in.

i understand what you are saying.. i am just saying cingular/att wireless' prorating policy is stupid..

nextel18 said:
i understand what you are saying.. i am just saying cingular/att wireless' prorating policy is stupid..

Ok well then im the one not understanding. What about it is? Im sorry I just really don't understand. 😕 😕 😕 😕

dont say sorry its ok.... i am just saying the prorated is not that great and a few other things, that i dont remember off the top of my head.

i personally like cingular/tmobile instead of cingular/att wireless. oh well i guess..

whats your future expectation of hsdpa/umts/wcdma? you think it will be a success over DO?

Prorated billing is done with Verizon and Sprint, I have worked for both. BUT they only do it when you request for the change to go through that day, most of the time they post date the plan so that it goes through when your cycle changes... As for nextel I can 't speak on them because I never worked there before.

when i had sprint and verizon... they didnt prorate it in the middle of the month. they would wait till the end of the month..

nextel waits till the end of the month or billing cycle ...

nextel18 said:
when i had sprint and verizon... they didnt prorate it in the middle of the month. they would wait till the end of the month..

nextel waits till the end of the month or billing cycle ...

So then, not wanting to argue, what is your point? We don't change in the middle of the cycle unless the customer is adament about it... So isn't that the same? 😕

Jackie, nextel18 has trouble with things. I think he has some issues with reading all of the words in a statement. It took me a ton of posts in the VZW forum to make him realize that he had an invalid point about a VZW feature. Just take your time with him....he will get it eventually.

well, if the customer wants to change a plan, they should change at the end of the month not at that same time and gets rid of the mins as well as increasing a little bit of the plan....


my point, is that cingular/att wireless has terrible billing. att wireless had worse and thats why they kept on getting sued as well as customers leaving....

lets hope this will change...

My point is that we don't do it anymore... And I stated that. You are complaining about a policy that is no longer in effect. That is why I don't understand you complaint.

jramossteel said:
My point is that we don't do it anymore... And I stated that. You are complaining about a policy that is no longer in effect. That is why I don't understand you complaint.

Hehe I love Jackie.

I love you too! And I love me! 😁

Good! We love each other. (yeah Jackie we are cheesey)

As cheesy as it gets!

Yeah but we are cute so its ok. 😉

realy? thats wierd becuase my buddy has cingular/att wireless and he just changed plans and they did the same thing.. quite interesting.. oh well.

Unless he was adament about the plan being changed that day, then that should not have been done.

no he wasnt. he had a huge fit with them, but oh well, i guess thats his problem....

its not a big deal i dont think, but if thats still the case, that wont be good.

whats your biggest sale online? (ie phone)

We don't deal with internet pricing.

And he probably got a moron for a representative

unfort, i called up cingular/att wireless' reps and they are all pretty stupid too be honest. i love the wait time too; 5 mins-10 mins come on!!! my buddy had a problem the other day he actually flipped on them and he said i am canceling it.. the funny thing is; i love how carriers, especially cingular/att wireless try to keep by any means neccessary. its like they cant live without you if you threaten to cancel.. (but thats with all providers)

so are you a retail store or a authorized rep? (ie do you just sell cingular/att or every provider?)

Ok hold on. Yeah hold times are long, but how do you think we feel? Yeah we know that it sucks and we know that nobody wants to wait that long but we are doing our jobs. Im sorry that your friend got inconveinenced but EVERY carrier has hold time at one point or another, with the buy out we have it a lot right now.

with the merger you guys are experiencing a lot of problems with orders, fixing, customer service your reps?

i dont understand how hold times can be that long, unless the REPS are idiots.

no problem 🙂

You know what, im not stooping to your level. Not only are you insulting me your insulting my co-workers who do their Damndest to help people. Think what you want, your waisting my time.

hahah. wow? i have stock in sbc and bell south so what? lol. and as you know sbc and bell south jointly own cingular/att wireless.

i dont think they do hard work to be honest, its not that hard to take orders, help customers in their needs as well as other things. to be hold on the phone for 5-10 mins is pathetic.


remember customer care is the most important thing that customers care about.

🙄 🙄 🙄 🙄 🙄 🙄 🙄 🙄 🙄 🙄 🙄 🙄 🙄 🙄 🙄 🙄 🙄 🙄

i am just pointing the obvious. i dont mean to be rude to you, which i am sorry for doing, but thats the truth.

i left cingular/att wireless becuase their customer service is TERRIBBLLLE. their sales staff is great, but CSr's are terrible.

☹️ ☹️ ☹️ sorry

No you do mean it, because you are putting everyone in the same category.

You arent behind the phones you don't see the reps begging the managers to allow them to do something to help a customer. Staying late to fix something for a customer. I dont want to hear it, you mean everything you say and its not worth arguing. I know I do my job and I try my hardest to help every customer. So do those on my team.

"You arent behind the phones you don't see the reps begging the managers to allow them to do something to help a customer. "

you dont know that. and i do by the way. i dont do it directly, but i have a store and my partners have stores too and i have people in other stores and they tell stuff.


oh yea, you guys do your hardest by putting people on hold for 5-10 mins. nothing takes 5-10 mins to help someone. or maybe you guys need more CSR and other people. or maybe to train them better.

are you complaining now becuase you work late for customers and helping them?

No im not complaining. Im telling you your wrong. You just can't handle that somebody does there job. But oh well im done arguing. Obviously you don't know what your talking about.

wrong about what? "You just can't handle that somebody does there job." lol i cant handle what?


"Obviously you don't know what your talking about. "

so mr. smarty explain.

oh yea and "But oh well im done arguing" we arent aruging we are just talking.

nextel18 said:
"You arent behind the phones you don't see the reps begging the managers to allow them to do something to help a customer. "

you dont know that. and i do by the way. i dont do it directly, but i have a store and my partners have stores too and i have people in other stores and they tell stuff.


oh yea, you guys do your hardest by putting people on hold for 5-10 mins. nothing takes 5-10 mins to help someone. or maybe you guys need more CSR and other people. or maybe to train them better.

are you complaining now becuase you work late for customers and helping them?

I honestly think that you are in the wrong place here... Shayby as well as many others on this forum are the one who take...
(continues)

i am just stating whats real, becuase i have experienced it myself when i used to have cingular and att wireless. same with my buddies.

sorry ☹️ i am just stating facts...

But what we are stating is true as well... Shay and I help people on here on out off time. I say late to help people as well. You are stating a generalization and that is what offends us. We are just pointing out that there are people who go the extra mile more for a customer more often than not, and it hurts when people think that we don't. Not to mention, I have worked for other companies and it is the same. You have the reps that are great and you have the ones that don't care, it is the same across the board.

you ain't kidding that goes for csr's too.I had a customer that was transferred to 3 departments, she wanted to migrate, but she lived in conneticut, but had a washington D.C. number, so she couldn't go to a store since they can see her account in her phone numbers region, so she called care, they couldn't do it, cuz we can only sent it out to a location within her region, same as the billing adress must by her phone numbers region.

so i was off, i could have handed her off to the csa dept. to get a local number, and then she could go to a store, or wait 30 days for the new number to map in the migration tool, and it was 2:00 in the a.m.

But i turn around, wait with her to get the CSA done, then after that, got her old phone fully prog...
(continues)

i think you were trying to get into her pants.

Grantizzle said:
i think you were trying to get into her pants.

Hell No! she was like 60 years old, and her contract was up in like 2 weeks, she was so pissed, thats was thinking about going downtown and sign up with t-mobile, it worked out well, since she did the csa change, it lowered her costs for a phone, it was with the old number $19.99 for nokia 6010, and then it dropped down to $0.00. I told her we did that for her for the inconvienance!!!!

austin316 said:

Grantizzle said:
i think you were trying to get into her pants.

Hell No! she was like 60 years old, and her contract was up in like 2 weeks, she was so pissed, thats was thinking about going downtown and sign up with t-mobile, it worked out well, since she did the csa change, it lowered her costs for a phone, it was with the old number $19.99 for nokia 6010, and then it dropped down to $0.00. I told her we did that for her for the inconvienance!!!!

so you did want in her pants? 😕

Grantizzle said:

austin316 said:

Grantizzle said:
i think you were trying to get into her pants.

Hell No! she was like 60 years old, and her contract was up in like 2 weeks, she was so pissed, thats was thinking about going downtown and sign up with t-mobile, it worked out well, since she did the csa change, it lowered her costs for a phone, it was with the old number $19.99 for nokia 6010, and then it dropped down to $0.00. I told her we did that for her for the inconvienance!!!!

so you did want in her pants? 😕

Man if you think i want to get into a 60 year old panty, thats one sick thing.Well if she was Raquel Welch maybe, but other then...
(continues)

what about carrie fisher? i'd dissapoint her. 😉

Grantizzle said:
what about carrie fisher? i'd dissapoint her. 😉

Carrie fisher now? no, but if she did look like she looked in Return of The jedi?? Oh Hell yeah!!!!

carrie fisher is a very attractive senior citizen.

Thanks Jackie.

Shayby baby, you are most welcome! 😁

yea, i guess you make sense with some of your things. i didnt say that he/she was bad i said that CSR are bad in general on the phones. i see it more happening with the problems with cingular/att wirless than any other provider.

We are just stating that we don't like generalizations because we work so hard to not be like that.

thats why i wanted to say to that other person that it wasnt AT HIM/HER it was at the CSR on the phone etc... i dont know how you guys work , nor would i judge it. again, with online orders i had no problem but when it comes to CSR on the phone i would have a lot of problems, and same with other people who i talk to.

again, i didnt mean to offend YOU guys i ment to offend CSR people by the phone.

nextel18 said:
thats why i wanted to say to that other person that it wasnt AT HIM/HER it was at the CSR on the phone etc... i dont know how you guys work , nor would i judge it. again, with online orders i had no problem but when it comes to CSR on the phone i would have a lot of problems, and same with other people who i talk to.

again, i didnt mean to offend YOU guys i ment to offend CSR people by the phone.

Well i'm a csr ,so you offend me , so NO SOUP FOR YOU- NEXT!!!!! 😈 😈

oh well. its the truth.

sorry ☹️

nextel18 said:
i am just stating whats real, becuase i have experienced it myself when i used to have cingular and att wireless. same with my buddies.

sorry ☹️ i am just stating facts...

It's an opinion, sorry. You can't throw that around as a fact. Something that would be a fact is that my agency has the lowest churn rate in Cingular in the nation.

ralph_on_me said:

nextel18 said:
i am just stating whats real, becuase i have experienced it myself when i used to have cingular and att wireless. same with my buddies.

sorry ☹️ i am just stating facts...

It's an opinion, sorry. You can't throw that around as a fact. Something that would be a fact is that my agency has the lowest churn rate in Cingular in the nation.

opinions are like arseholes, everyone has them, and no one wants to hear the others 🤣 🤣 🤣

ralph_on_me said:

nextel18 said:
i am just stating whats real, becuase i have experienced it myself when i used to have cingular and att wireless. same with my buddies.

sorry ☹️ i am just stating facts...

It's an opinion, sorry. You can't throw that around as a fact. Something that would be a fact is that my agency has the lowest churn rate in Cingular in the nation.

Thanks ralph

to be honest I don't know.. I normally don't look at the online prices because I can't match them in most situations. 😢

really? thats not too good. how come you cant match them?

We can in certain situations.. And it is because online orders don't pay commission to a rep, so they can discount the price of the phone more. I know it stinks but that is the rules. But like I said in certain situations, with management approval, we can offer the "online price equivalent" by offering a credit on the account to make up the price difference.

ouch.... so why do you online orders instead of in store orders?

I just called in today and changed my plan, and the CSR told me that Cingular does not prorate minutes. They told me that the change I made to my plan would simply not take effect until the first day of my next billing cycle.

SForsyth01 said:
I just called in today and changed my plan, and the CSR told me that Cingular does not prorate minutes. They told me that the change I made to my plan would simply not take effect until the first day of my next billing cycle.

Our practice is just that. At times you get CSR's that don't do their job correctly and end up messing up the account. That's when I have to fix it for a furious customer.

Also when you start your service with Cingular, the minutes aren't prorated just the MRC is.

And what the heck is "the MRC"??? And does that mean that I can expect my first bill to be double what it actually will be every other month???

MRC is the monthly recurring charge Shawn. Why would it be double? It is naturally going to be higher than normal for one time fees I.E. start of service fee etc.

Ok. It was double when I signed up with VZW because they bill you for service 1 month ahead of time. So your first bill is for the month you started service and the next following month (thus a double bill). I didn't know if Cingular did it that way too.

Usually its the prorated charge and the next month. But its not usually that much because of the prorated charge.

Well, I did start my service on the 8th....so it probably will be most of 2 months worth. Close enough to a double bill.

😕

What is that look all about??? Why are you confused? I was told that my billing cycle starts on the first of every month....so based on that, if I started my service on the 8th, my first bill will be for service from March 8th through the end of March, and I will also be billed for April. Or am I not understanding you correctly?

Yes not confused worried. Don't want you to get upset if your bill is more than what you thought it should be.

I won't get upset....I just always dread that infamous first bill with a new wireless company....that's all. 😈 After that, I will be fine. 😁

Good don't want you mad at me and Jackie ☹️ we would probably both cry. 😢 😢

No, I won't be mad at you and Jackie....But any help in paying that insanely high first bill would be greatly appreciated 😉 just kidding.

But I am thinking I might want a different phone. I dunno....

😢 😢 Yeah cause I am definitely a crier! 😢 😢

I wouldn't be mad at you Jackie....You did a great job with me.

I'm just still not sure I got the right phone....but alas, It would take forever to ship it back and get a different one just to find out that I liked the 6230 better, so I would then be stuck with a phone I didn't like, or I would have to go another week without a phone, just to get the 6230 back. But that is my fault for ordering online. 👿

Honestly, if you chose to go online because the price was slightly cheaper rather than go through a store and pay a little more, then I see that as yes... Sometimes you need to give a little more (in this case money)to get a little more (in this case service).. Although this is just my opinion. 😁

Mine too, plus you give a good rep a little extra comission in their pocket..even if it is only a small amount..

My phone was actually cheaper in the store (found out after the fact). I chose to go online because I simply did not have the time to get to the store. I am spending entirely too much time at work lately, and it is not allowing me to have much time to do anything else.

everyone is different in my experience most of the people that did it was for the monetary reason.

SForsyth01 said:
I wouldn't be mad at you Jackie....You did a great job with me.

I'm just still not sure I got the right phone....but alas, It would take forever to ship it back and get a different one just to find out that I liked the 6230 better, so I would then be stuck with a phone I didn't like, or I would have to go another week without a phone, just to get the 6230 back. But that is my fault for ordering online. 👿

Jackie can I pleeeeeease tell him I told you so?????

Have fun! 😁

Shawn,

I TOLD YOU SO I TOLD YOU SO NA NA NA NA NA. HEHEHEHE 😁 🙂 😁

That isn't very nice, Shay. 😢

SForsyth01 said:
That isn't very nice, Shay. 😢

Jackie said I could 😛

Yeah, Yeah, Yeah....Still isn't nice. 😢

SForsyth01 said:
Yeah, Yeah, Yeah....Still isn't nice. 😢

Aww poor baby. Did you read what Jackie saved me from? Mine is worse!

No, I didn't. There were a ton of posts, and I didn't want to figure out which set of them was the issue....so I just gave up.

Well basically I was told NO CSR does their job, im incompetent, don't care about my customers, never try to help them, its our fault their is a hold time etc etc etc.

Oh, that must have been a wonderful call to deal with. People like that are why I would never make it as a CSR.

That wasnt a call hun. That was somebody posting on here. Jackie noticed it and stepped in, because no matter how much he was told not all CSR's are that way he still kept it up.

Shayby said:
Well as for the prorated minutes both companies do that if you change your plan in the middle of the billing cycle. Thats just common sense. It would be beneficial to the customer to wait till the end of the bill cycle. My mom has T-mobile and they do the same so its not just our company.

Actually, that depends on the account system you're in. CARE does NOT prorate the minutes when you change a rate plan, but it does prorate the costs...

In Telegence it does. That is what I was going by sorry. Thought everyone knew I worked in Telegence market.

Shayby said:
I receive calls from customers everyday with issues about this.

Also if there are any issues with the phone and you get it at the store your gonna get quicker replacement phones within your 30 days.

I deal with the online order junk all the time too! It stinks! 👿

Are you trying to make a point, Jackie??? I know I should have come to you and gotten the account off of you, but I can't do anything about it now.... 😉

Well, it could be much easier if Cingular would just allow exchanges/returns in the stores for online purchases. I'm not trying to start something, just state a fact. I used to work for a retailer that would not allow that, and it was more of a pain for the store employees than it would have been to simply allow the returns.

Yeah but you give a little take a little. The reason they don't is because we are pissed off enough (until the new pricing came up recently) that we could not match it, and we were fixing problems for people or getting yelled at for things that we could not control. We could not match prices on the internet, and we weren't getting paid, but we were sitting on the phone for hours fixing them.. That leads for an unhappy Jackie! 👿 But it is also that they chose to use that channel, and they don't use the same sku's nor the system, so it was difficult for us to exchange the equipment when there is no proof for us of when it was purchased.

You speak as if they are doing a good job of beginning to remedy the problem. That is good to know. We definately don't want an unhappy Jackie.

And you did a great job in helping me....and I was an estore customer.

And, also, I noticed the other day that the store prices are now either the same or cheaper than the estore prices.

We are able to match with management approval. Which as sad as it sounds, that means activations more so than upgrades. But it is a step forward, a much needed one in my opinion because I do my job very well. And I explain things properly then people would go home and order on the web, just because the phones were cheaper, and I found that insulting... So at least I have something to work with now! 😁 Getting there on a happy Jackie! 😁 😁

I'm glad that we are getting there on a happy Jackie.

Now we just need to work on the happy customers and allow them to make exchanges from web orders in the store.

last i checked stores can now exchange a web order if needed but many may not want to.

Nope, as per management the customer is to exchange the phone through the channel it was purchased in. The only time it does not apply if the phone is defective, because then we don't have to explain why the prices are different. At least that is in my market (Philadelphia).

Really???? That would be cool. Thanks for the info. But I am probably going to stick with my 6230 anyway.

I just felt the need to interject my experience. I didn't say that I had significant help from you and Jackie after I got the phone to make sure that I didn't have any problems.....Guess I should have stated that too. 😉

Hehe im just playing and you know that.

I am thinking that I want a different phone, though. But I'm not sure about that. And I don't know which one I would want. I mean there really aren't any others out there that cram so much into such a small package. But I dunno.